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Forrester's Summit For CIOs: Australia

Beyond IT: Empower Digital Business In The Age Of The Customer

Thursday, August 14, 2014Sydney
  • Thursday August 14

    • 08:30 AM - 09:30 AM

      Registration & Refreshments
    • 08:50 AM - 09:10 AM

      Breakfast Session With Wipro: Building Resilience For Your Future Digital Business

      Our Digital Economy requires hyper-scale resilience and optimum efficiency for agility.  This demands destroying inefficiencies with the best applications and next-gen managed services, while leveraging automation to build hyper-scale resilience.  Attend and learn how to:

      • Support and optimize Hybrid IT.
      • Optimize your end to end environment for cost effective scaling.
    • 09:30 AM - 09:45 AM

      Beyond IT: Empower Digital Business In The Age Of The Customer: Opening Remarks
    • 09:45 AM - 10:15 AM

      The Future Of Business Is Digital

      A digital revolution is under way, opening up new channels, new product ideas, and new delivery models. To compete, your firm must transform into a digital business and create new sources of customer value. With lessons from our latest research, a leading Forrester expert will start down the path to understanding digital mastery. In this webinar/speech you’ll learn why your company needs to transform and how to focus your digital investments to achieve maximum impact:

      • How today’s firms are already transforming into a digital business.
      • The dimensions of digital business that will impact your path forward.
      • Key strategies that will catalyze your digital transformation and maximize business impact.

    • 10:15 AM - 10:45 AM

      Industry Keynote: Fairfax Media


      Global media industry restructuring is driving the need for profound transformation in every aspect of Fairfax Media in Australia and New Zealand. While the technology and services programme is every bit as daunting as you'd expect, the real challenge is to remodel technology leadership and execution capability so that it can live up to, and possibly even exceed, business expectations. This challenge has driven us down the path of cultural overhaul, talent management and a new set of leadership skills. This session provide an overview of our programme as context, and then explain our leadership journey and lessons to date.


    • 10:45 AM - 11:15 AM

      Morning Networking Break In The Solutions Showcase
    • 11:15 AM - 11:45 AM

      Platinum Session With CommVault: “It’s Alive!” Why Your Data Is Raging Out Of Control In This New Digital Landscape

      Replace the Monster with true beauty and ensure your organisation’s data delivers value. This session will address key questions such as:

      • Are you tackling ever-growing data across complex combinations of new and legacy environments? 
      • Do public and private cloud storage options seem appealing but risky?
      • Are you challenged to meet business cost and data management legislative requirements connected to your storage environment?
    • 11:45 AM - 12:15 PM

      Turn Big Data Into Business Insights

      Does your company see the value in big data but need help converting that knowledge into actionable insight? During this session, Fatemah will explain:

      • Why big data is key to creating a competitive advantage.
      • How to make insights actionable.
      • Examples of what some best-in-class measurement firms are doing to change their strategy based on these insights.
    • 12:15 PM - 01:15 PM

      Networking Lunch In The Solutions Showcase
    • 01:15 PM - 01:45 PM

      Guest Executive Session With Rimini Street: Transform Your IT Spend from Costly Ongoing Operations to High-Impact Digital Business Solutions

      More and more companies are leveraging independent software maintenance services to greatly reduce their annual SAP and Oracle operational costs.  Independent (or 'Third Party') maintenance probably represents the best opportunity for a CIO to significantly reduce annual 'opex' costs while avoiding any 'capex' or compromise inservice quality or risk. 

      This session will help you understand:

      • Why the traditional vendor maintenance model is outdated and no longer relevant for modern IT needs.
      • How you can save up to 1.5 times your annual SAP or Oracle maintenance fees.
      • How Independent maintenance providers can offer greater service levels than SAP or Oracle.
      • How you can successfully shift IT spend to fund new digital capabilities that will truly impact your business.
    • 01:45 PM - 02:25 PM

      The Mobile Mind Shift

      A Local Perspective: Tim Sheedy
      A Global Perspective: Julie Ask

      Your customers and employees now expect to get what they want in their immediate context and moments of need. To deliver on this promise, your digital business must transform its platforms, processes, and people. Based on The Mobile Mind Shift, our recently-published book, we show how you can:

      • Understand the impact of the mobile mind shift.
      • Engineer your digital business for mobile moments.
      • Master new systems of engagement.

    • 02:25 PM - 02:55 PM

      Industry Case Study: Mobile Mindshift

      Technology is changing customers' expectations, wanting information on demand at the touch of a button. Travis will discuss the challenges and opportunities when delivering banking services in a mobile world:

      • Why mobile banking is so much more than paying your bills on the go.
      • How a mobile distribution business is organized and why it is different.
      • Why mobile will become the face of engagement for banking.

    • 02:55 PM - 03:25 PM

      Afternoon Break In The Solutions Showcase
    • 03:25 PM - 03:55 PM

      Guest Executive Forum With Orange Business Services : Are Enterprises Ready For Digital Transformation?

      Globalization, widely-dispersed teams, increased consumerization of IT and greater mobility are all converging to transform business communications. As organizations are faced with these challenges, several technology initiatives are at play which are digitizing the enterprise. A combination of solutions from mobile, big data, analytics, unified communications, hybrid networks and cloud are being deployed to develop the digital enterprise. Orange Business Services will share more about the impact of digital transformation on enterprises and the lives of CIOs.

    • 03:55 PM - 04:25 PM

      Industry Case Study: Industry Case Study: ING Direct’s Age of the Customer Journey in Australia

      The key business challenge in Australia today is improving time to market in order to succeed in the age of the customer. However, meeting this challenge requires a technology management refresh to transition from IT to business technology (BT). This session will cover ING Direct Australia’s journey with a particular focus on:

      • The cloud principles required to support a business technology transformation
      • How to support the mobile requirements of the business
      • How agile principles help to support the organizational changes to support change

    • 04:25 PM - 04:55 PM

      The State Of Customer Experience Management In Australia 2014

      Winning in the age of the customer presents enormous challenges for global marketers, and the CIOs who support them. But how are Australian firms meeting this challenge? Michael addresses:

      • What is the role of customer experience in the age of the customer?
      • What is the state of customer experience management in Australia?
      • What can Australian CIOs do now to ensure their organizations start winning in the age of the customer?
    • 04:55 PM - 05:05 PM

      Closing Remarks
    • 05:05 PM - 06:05 PM

      Networking Drinks Reception In The Solutions Showcase