Frank E. Gillett

Vice President, Principal Analyst serving CIOs

Frank serves CIOs, plus their teams and tech industry suppliers, by predicting the disruption and business impact of the Internet of Things, connected home, connected car, and the landscape of emerging technologies. Working from Forrester's Cambridge, Massachusetts headquarters, he investigates emerging trends and technologies — and their adoption by pioneering customers — to predict the impact on businesses, employees, and consumers across the globe.

Frank's leading work includes predicting the rise of the personal cloud and digital self, the reinvention of the post-mobile PC, the emergence of new computing infrastructure such as microservers and GPU compute, and predicting the internal private cloud in 2002.

Frank works with CIOs, CTOs, strategists, competitive analysts, and marketing execs across many industries, including high tech, insurance, automotive, and manufacturing. He is knowledgeable about many technology companies, including Amazon, AMD, Apple, Dropbox, Evernote, Google, HP, IBM, Intel, Lenovo, Microsoft, Nuance, and Nvidia.

Previous Work Experience

Before joining Forrester in 1998, Frank consulted on business process re-engineering for the insurance industry and worked on supply chain quality at General Motors. His 30 years of work experience includes exposure to banking, finance, insurance, manufacturing, public works, professional services, food service, and photography.

Frank is routinely quoted in leading media outlets, such as AFP, Bloomberg, BusinessWeek, CBC, Forbes, Fortune, NPR, Marketplace, Mashable, On Point with Tom Ashbrook, Reuters, TechCrunch, The Economist, The New York Times, and The Wall Street Journal. Frank has presented at many events including SxSW, Interop, Strata Online, and Forrester Forums in the US, Europe, and India.


Frank earned master's degrees from the MIT Sloan School of Management and the MIT Technology and Policy Program. He graduated from Duke University with a B.S. in mechanical engineering and a second major in international relations.

Frank has lived in Massachusetts, Ohio, North Carolina, California, England, and Puerto Rico, where he learned to speak Spanish. He has traveled to more than 20 countries.

Frank E. Gillett's Research

  • For CIOs

    Report: The Future Of IoT Gateways: Evolving To Enterprise Grade In 2016

    Almost one-quarter of enterprises report using the Internet of Things (IoT) today; by early 2016, more than half of firms plan to be using it, if they aren't already. What challenges will CIOs f...

    • Downloads: 88
  • For CIOs

    Report: Predictions 2016: IoT's Impact Inside Companies

    Internet of Things (IoT) hype will continue in 2016, but what CIOs should pay attention to instead is the fact that IoT will drive concrete change inside their companies in critical areas like d...

    • Downloads: 206
  • For Infrastructure & Operations Professionals

    Report: Quick Take: Apple's iPad Pro Is Not A Laptop Killer

    On September 9, 2015, Apple announced the upcoming release of iPad Pro, a large form-factor version of its iPad line. When dressed with its optional external keyboard and stylus, the device rese...

    • Downloads: 98
  • For CIOs

    Report: The Smart Home Finally Blossoms

    After decades of poorly executed home automation systems and gadgets, startups are taking advantage of mobile tech advances to deliver slick smart home devices that support a wide range of activ...

    • Downloads: 338
  • For CIOs

    Report: Brief: Nest Hatches Smart Home Futures With Traditional Partners And Incremental Products

    After a very long product hiatus, Nest — the smart home device company acquired by Google in January 2014 — finally came up with a new offering. On June 17, 2015, it announced new ve...

    • Downloads: 116
  • For Enterprise Architecture Professionals

    Report: The Top Emerging Technologies To Watch: Now Through 2018

    Emerging digital technologies are a primary driver of business evolution and disruption. Firms are grappling with an accelerating pace of business change while also trying to make IT simpler and...

    • Downloads: 4408
  • For CIOs

    Report: Future View: The New Tech Ecosystems Of Cloud, Cloud Services, And Cloud Computing

    Strategists at product and service purveyors, big and small, are pondering the right paths to take as a variety of Web and Internet "cloud" technologies and cloud services offerings envelop the ...

    • Downloads: 3926
  • For CIOs

    Report: The Personal Cloud: Transforming Personal Computing, Mobile, And Web Markets

    The personal computing experience for individuals is broken, ruptured by the fragmentation of personal information across PCs and mobile devices and the scattering of content across a multitude ...

    • Downloads: 2721
  • For Enterprise Architecture Professionals

    Report: The Top Emerging Technologies To Watch: Now Through 2020

    Emerging technology plays a big role in firms' profitability and their customers' digital experiences. Yet enterprise architects struggle with the speed of new technology delivery and constantly...

    • Downloads: 1764
  • For CIOs

    Report: Tablets Will Rule The Future Personal Computing Landscape

    For a new technology that is just two years old, tablets are huge hit. For CIOs the question is — will they last and what are the long-term implications? How do tablets interact with other...

    • Downloads: 2187
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