Frank E. Gillett

Vice President, Principal Analyst serving CIOs

Frank serves CIOs, plus their teams and tech industry suppliers, by predicting the disruption and business impact of the Internet of Things, connected home, connected car, and the landscape of emerging technologies. Working from Forrester's Cambridge, Massachusetts headquarters, he investigates emerging trends and technologies — and their adoption by pioneering customers — to predict the impact on businesses, employees, and consumers across the globe.

Frank's leading work includes predicting the rise of the personal cloud and digital self, the reinvention of the post-mobile PC, the emergence of new computing infrastructure such as microservers and GPU compute, and predicting the internal private cloud in 2002.

Frank works with CIOs, CTOs, strategists, competitive analysts, and marketing execs across many industries, including high tech, insurance, automotive, and manufacturing. He is knowledgeable about many technology companies, including Amazon, AMD, Apple, Dropbox, Evernote, Google, HP, IBM, Intel, Lenovo, Microsoft, Nuance, and Nvidia.

Previous Work Experience

Before joining Forrester in 1998, Frank consulted on business process re-engineering for the insurance industry and worked on supply chain quality at General Motors. His 30 years of work experience includes exposure to banking, finance, insurance, manufacturing, public works, professional services, food service, and photography.

Frank is routinely quoted in leading media outlets, such as AFP, Bloomberg, BusinessWeek, CBC, Forbes, Fortune, NPR, Marketplace, Mashable, On Point with Tom Ashbrook, Reuters, TechCrunch, The Economist, The New York Times, and The Wall Street Journal. Frank has presented at many events including SxSW, Interop, Strata Online, and Forrester Forums in the US, Europe, and India.

Education

Frank earned master's degrees from the MIT Sloan School of Management and the MIT Technology and Policy Program. He graduated from Duke University with a B.S. in mechanical engineering and a second major in international relations.

Frank has lived in Massachusetts, Ohio, North Carolina, California, England, and Puerto Rico, where he learned to speak Spanish. He has traveled to more than 20 countries.

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17 results in Reports

  • Frank E. Gillett
  • Information Management
  • For Enterprise Architecture Professionals

    Report:The Top Emerging Technologies To Watch: Now Through 2020

    Make These Emerging Technologies Part Of Your BT Agenda

    Emerging technology plays a big role in firms' profitability and their customers' digital experiences. Yet enterprise architects struggle with the speed of new technology delivery and constantly...

    • Downloads: 1416
  • For CIO Professionals

    Report:The Top Emerging Technologies Through 2020 — The CIO Perspective

    CIOs Need To Make Emerging Technologies Part Of Their BT Agenda

    In today's competitive environment, investing in business technologies is central to companies' ability to win, serve, and retain customers. Companies that create and lead in new disruptive business...

    • Downloads: 597
  • For Application Development & Delivery Professionals

    Report:Quick Take: Google Cloud Services Gather Steam

    New Developer Tools, Big Data Services, And Aggressive Pricing Will Tempt Enterprise Developers

    At last week's I/O developer conference, Google announced a slew of new developer tools, application programming interfaces (APIs), and cloud services that will make it easier for developers to put...

    • Downloads: 268
  • For Customer Experience Professionals

    Report:The Services Frontier For The Digital Consumer

    Services For The Digital Self

    This report, originally written for CIOs, includes content relevant to chief customer officers. And here's why: As consumers continue to aggregate data — spanning personal and work-related...

    • Downloads: 324
  • For CIO Professionals

    Report:Services For The Digital Self

    The Battle To Serve You . . . And Profit From Your Data

    People must manage an exploding array of digital content that they create or are responsible for, both at work and at home. We call this collection the digital self, and it includes everything from...

    • Downloads: 746
  • For CIO Professionals

    Report:Hardware Trends 2013: Data-Intensive Firms Lead Adoption Of Next-Generation Computing

    We drew on our recent survey of 2,330 IT decision-makers regarding hardware adoption and priorities, learning among other things that the average enterprise in our sample is managing almost 50% more...

    • Downloads: 325
  • For CIO Professionals

    Report:The Coming Integration Of Personal Cloud Services And Enterprise Apps

    How Workers' Personal Cloud Services Will Link Into Enterprise Applications

    Personal cloud services such as Dropbox and Evernote seem like consumer-focused apps that CIOs should block from authorized workplace use. Currently, many CIOs believe that mobile devices and...

    • Downloads: 715
  • For Enterprise Architecture Professionals

    Report:The Top Emerging Technologies To Watch: Now Through 2018

    Emerging digital technologies are a primary driver of business evolution and disruption. Firms are grappling with an accelerating pace of business change while also trying to make IT simpler and more...

    • Downloads: 4326
  • For CIO Professionals

    Report:Office 2013: A Breakthrough In Productivity

    Highly Integrated With A Risk Of Lock-In

    Microsoft looks to strike three very familiar chords with the release of Office 2013: mobile, social, and cloud. Each has become table stakes for enterprise software, and in order for Microsoft to...

    • Downloads: 609
  • For CIO Professionals

    Report:Info Workers Will Erase The Boundary Between Enterprise And Consumer Technologies

    The Info Worker Population Will Grow From 555 Million To 865 Million By 2016, With Growth Markets Leading The Way

    Employees that use Internet-connected computing devices for work — info workers — will trample the boundary between work and personal spheres. In this report, we summarize how it came to...

    • Downloads: 544
  • For CIO Professionals

    Report:Tablets Will Rule The Future Personal Computing Landscape

    We'll Use Tablets As The Conductor For PCs, Devices, And Personal Cloud Services At Work And At Home

    For a new technology that is just two years old, tablets are huge hit. For CIOs the question is — will they last and what are the long-term implications? How do tablets interact with other...

    • Downloads: 2161
  • For CIO Professionals

    Report:Info Workers Using Mobile And Personal Devices For Work Will Transform Personal Tech Markets

    Many Workers Use Multiple Devices And Spend Their Own Money For Work Tech

    The rise of mobile devices and broadband Internet access at home are driving new behaviors by information workers. Our surveys of almost 10,000 global information workers and 2,300 IT hardware...

    • Downloads: 905
  • For CIO Professionals

    Report:Apple Infiltrates The Enterprise And Reshapes The Markets For Personal Devices At Work

    More Than 21% Of Information Workers Use Apple Products For Work

    Apple's products are much more visible in business environments than they used to be. To quantify Apple's business presence, Forrester surveyed almost 10,000 information workers — workers that...

    • Downloads: 814
  • For CIO Professionals

    Report:Consumerization Will Erase Boundaries Between Corporate And Consumer Technology Markets

    Vendor Strategists Must Overhaul Business Units And Products Aimed At Information Workers

    Execs plotting new information and communications technology (ICT) products and services face changing information worker behaviors driven by five innovations that empower users to provision and use...

    • Downloads: 953
  • For CIO Professionals

    Report:The Personal Cloud: Transforming Personal Computing, Mobile, And Web Markets

    An Empowered Report: Sizing The Opportunity As Individuals Embrace New Services For Managing Their Work And Personal Digital Lives

    The personal computing experience for individuals is broken, ruptured by the fragmentation of personal information across PCs and mobile devices and the scattering of content across a multitude of...

    • Downloads: 2691
  • For Sales Enablement Professionals

    Report:Predictions 2009: Economic Trends Will Set The Tone For Technology Marketers

    2008 was an eventful year, marked by a recession, the collapse of major financial institutions, and record unemployment. Next year will bring many challenges for technology marketers as they work to...

    • Downloads: 849
  • For CIO Professionals

    Report:What OSes Are North American Enterprises Using For Their Key Databases?

    Windows Server Leads For Databases But Not As Strongly As For Apps

    Server and independent software vendor (ISV) marketers often debate what operating systems (OSes) are best or most popular for running databases; so, we surveyed North American IT decision makers to...

    • Downloads: 203