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Frank E.  Gillett

Frank E. Gillett

Vice President, Principal Analyst Serving CIO Professionals

Frank serves CIOs, plus their teams and tech industry suppliers, by predicting the disruption and business impact of the Internet of Things, connected home, connected car, and the landscape of emerging technologies. Working from Forrester's Cambridge, Massachusetts headquarters, he investigates emerging trends and technologies — and their adoption by pioneering customers — to predict the impact on businesses, employees, and consumers across the globe. Frank's leading work includes predicting the rise of the personal cloud and digital self, the reinvention of the post-mobile PC, the emergence of new computing infrastructure such as microservers and GPU compute, and predicting the internal private cloud in 2002. Frank works with CIOs, CTOs, strategists, competitive analysts, and marketing execs across many industries, including high tech, insurance, automotive, and manufacturing. He is knowledgeable about many technology companies, including Amazon, AMD, Apple, Dropbox, Evernote, Google, HP, IBM, Intel, Lenovo, Microsoft, Nuance, and Nvidia.

Previous Work Experience

Before joining Forrester in 1998, Frank consulted on business process re-engineering for the insurance industry and worked on supply chain quality at General Motors. His 30 years of work experience includes exposure to banking, finance, insurance, manufacturing, public works, professional services, food service, and photography. Frank is routinely quoted in leading media outlets, such as AFP, Bloomberg, BusinessWeek, CBC, Forbes, Fortune, NPR, Marketplace, Mashable, On Point with Tom Ashbrook, Reuters, TechCrunch, The Economist, The New York Times, and The Wall Street Journal. Frank has presented at many events including SxSW, Interop, Strata Online, and Forrester Forums in the US, Europe, and India.

Education

Frank earned master's degrees from the MIT Sloan School of Management and the MIT Technology and Policy Program. He graduated from Duke University with a B.S. in mechanical engineering and a second major in international relations. Frank has lived in Massachusetts, Ohio, North Carolina, California, England, and Puerto Rico, where he learned to speak Spanish. He has traveled to more than 20 countries.

Frank E. Gillett

Vice President, Principal Analyst Serving CIO Professionals

Frank serves CIOs, plus their teams and tech industry suppliers, by predicting the disruption and business impact of the Internet of Things, connected home, connected car, and the landscape of emerging technologies. Working from Forrester's Cambridge, Massachusetts headquarters, he investigates emerging trends and technologies — and their adoption by pioneering customers — to predict the impact on businesses, employees, and consumers across the globe. Frank's leading work includes predicting the rise of the personal cloud and digital self, the reinvention of the post-mobile PC, the emergence of new computing infrastructure such as microservers and GPU compute, and predicting the internal private cloud in 2002. Frank works with CIOs, CTOs, strategists, competitive analysts, and marketing execs across many industries, including high tech, insurance, automotive, and manufacturing. He is knowledgeable about many technology companies, including Amazon, AMD, Apple, Dropbox, Evernote, Google, HP, IBM, Intel, Lenovo, Microsoft, Nuance, and Nvidia.

Previous Work Experience

Before joining Forrester in 1998, Frank consulted on business process re-engineering for the insurance industry and worked on supply chain quality at General Motors. His 30 years of work experience includes exposure to banking, finance, insurance, manufacturing, public works, professional services, food service, and photography. Frank is routinely quoted in leading media outlets, such as AFP, Bloomberg, BusinessWeek, CBC, Forbes, Fortune, NPR, Marketplace, Mashable, On Point with Tom Ashbrook, Reuters, TechCrunch, The Economist, The New York Times, and The Wall Street Journal. Frank has presented at many events including SxSW, Interop, Strata Online, and Forrester Forums in the US, Europe, and India.

Education

Frank earned master's degrees from the MIT Sloan School of Management and the MIT Technology and Policy Program. He graduated from Duke University with a B.S. in mechanical engineering and a second major in international relations. Frank has lived in Massachusetts, Ohio, North Carolina, California, England, and Puerto Rico, where he learned to speak Spanish. He has traveled to more than 20 countries.

Frank E. Gillett's Research

Most RecentMost Popular
  • For CIO Professionals

    REPORT: Forrester Flash: Untangle Your IoT Strategies

    September 21, 2017Frank E. Gillett

    The growth of internet-of-things (IoT) ideas and technology has sparked excitement — and confusion — with technology and business stakeholders. To understand the true value you can derive from your IoT investments, start by looking at the three fundamental IoT business scenarios. This report frames their details, shows how they connect with their stakeholders, explains the subcategories within the scenarios, and analyzes the levels of IoT business value. We also spell out four action items for CIOs and CTOs to better work with their business partners on IoT.

  • For CIO Professionals

    REPORT: Untangle Your IoT Strategies

    The Three IoT Scenarios And How They Drive Business Value

    September 21, 2017Frank E. Gillett

    The growth of internet-of-things (IoT) ideas and technology has sparked excitement — and confusion — with technology and business stakeholders. To understand the true value you can derive from your IoT investments, start by looking at the three fundamental IoT business scenarios. This report frames their details, shows how they connect with their stakeholders, explains the subcategories within the scenarios, and analyzes the levels of IoT business value. We also spell out four action items for CIOs and CTOs to better work with their business partners on IoT.

  • For CIO Professionals

    REPORT: The Right Way To Establish A Digital Platform Business

    Lessons From GE's Journey To Establish An Industrial IoT Platform As An Extension Of Its Own Digital Transformation

    August 8, 2017 Nigel Fenwick, Frank E. Gillett

    Much has been said about Jeff Immelt's pending departure from his position as GE's CEO. But a big part of Immelt's legacy pertains to GE's digital transformation, which began when he described his company as "investing in disruptive innovation that will drive industrial productivity in the future." As more and more industrial firms are aiming to become digital businesses themselves, GE's journey so far offers many interesting lessons to digital leaders in this space. This report highlights the central role GE Digital takes in the transformation of GE and considers the next step for GE Digital in GE's journey to become a digital business.

  • For CIO Professionals

    REPORT: Industrial IoT Platforms Offer Better Support For Specific Industry Needs

    CTOs Need New Strategies To Work With Industrial IoT Platforms Such As GE's Predix

    June 23, 2017Frank E. Gillett, Nigel Fenwick

    CIOs and chief technology officers (CTOs) are confronting new technologies and business scenarios as they embrace the internet of things (IoT) for use in industrial environments. Industrial firms such as General Electric (GE) and Bosch are building industrial IoT platforms that offer better features, support, and ecosystems for large, complex assets, infrastructure, and products. This report examines the three ways that firms use industrial IoT platforms, the five advantages, and five priorities for working with industrial IoT platforms.

  • For Application Development & Delivery Professionals

    REPORT: IoT Applications Require Distributed Analytics

    Centralized Analytics Won't Work For Many IoT Use Cases

    March 29, 2017Frank E. Gillett

    Internet-of-things (IoT) technology offers new visibility into business operations and customer behavior by connecting the physical and digital worlds. Companies that have successfully implemented IoT systems know that the business value of the IoT is created by analyzing the data, drawing insights, and improving actions and outcomes. But designing and executing IoT analytics creates new challenges for analytics professionals because centralized analytics often won't deliver insights and actions in a timely and relevant way. Read this report to understand the new approaches and new topologies that IoT implementers are using to distribute analytics across edge devices, gateways, and data centers.

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