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Frederic   Giron

Frederic Giron

VP, Research Director Serving CIO Professionals

In his role as research director, Fred Giron leads a team of Forrester analysts in Asia Pacific that focuses on the digital transformation opportunities for businesses around customer experience. His research team advises CIOs and CMOs and their teams on best practices for digital transformation and innovation. Fred's personal areas of research focus on how firms can shift their culture and adopt organizational structures, processes, sourcing strategies, and metrics that help them embed digital tools and capabilities throughout their organizations to become more customer-centric, agile, and innovative in how they embrace change. He is also an expert in tech services and outsourcing trends as well as the underlying market dynamics.

Previous Work Experience

Frederic came to Forrester through its acquisition of Springboard Research, where he managed Springboard's Indian research operations. Prior to Springboard, he was a research director at Pierre Audoin Consultants (PAC), managing its research activities in southern Europe and its coverage of the IT software and services markets. Frederic also launched PAC's activities in the US, where he covered the software and IT services markets. Prior to PAC, Frederic worked as an SAP consultant at PricewaterhouseCoopers.

Education

Frederic has a master's degree in electronics and project management from ENSEEIHT Toulouse, France.

Frederic Giron

VP, Research Director Serving CIO Professionals

In his role as research director, Fred Giron leads a team of Forrester analysts in Asia Pacific that focuses on the digital transformation opportunities for businesses around customer experience. His research team advises CIOs and CMOs and their teams on best practices for digital transformation and innovation. Fred's personal areas of research focus on how firms can shift their culture and adopt organizational structures, processes, sourcing strategies, and metrics that help them embed digital tools and capabilities throughout their organizations to become more customer-centric, agile, and innovative in how they embrace change. He is also an expert in tech services and outsourcing trends as well as the underlying market dynamics.

Previous Work Experience

Frederic came to Forrester through its acquisition of Springboard Research, where he managed Springboard's Indian research operations. Prior to Springboard, he was a research director at Pierre Audoin Consultants (PAC), managing its research activities in southern Europe and its coverage of the IT software and services markets. Frederic also launched PAC's activities in the US, where he covered the software and IT services markets. Prior to PAC, Frederic worked as an SAP consultant at PricewaterhouseCoopers.

Education

Frederic has a master's degree in electronics and project management from ENSEEIHT Toulouse, France.

Frederic Giron's Research

Most RecentMost Popular
  • For eBusiness & Channel Strategy Professionals

    REPORT: Shift Your Obsession From Technology To The Customer

    Thai Banks' Digital Initiatives Must Start With Customers, Not Technology

    July 11, 2017Frederic Giron

    In the wake of government plans to create a digital economy, Thai banks have swiftly pushed digital initiatives. But Thai customers are largely absent from these plans — which will inevitably put some initiatives at risk of tepid customer adoption. Thailand's banks must embrace a customer-obsessed operating model and let customers drive their digital transformation. Failing this, they will quickly lose relevance and market share. Digital strategy executives in Thailand can use this report to understand the four design principles that must frame their digital transformation.

  • For Application Development & Delivery Professionals

    REPORT: The Forrester Wave™: BI Platform Implementation Service Providers In Asia Pacific, Q3 2017

    The Top 11 Providers Impress With Their Breadth, Depth, Execution, People, And History Of Success

    July 6, 2017 Tim Sheedy, Frederic Giron, Boris Evelson

    In our 18-criteria evaluation of business intelligence (BI) platform implementation service providers (BIPISPs) in Asia Pacific, we identified the 11 most significant ones — Accenture, Capgemini, Cognizant, Deloitte, EY, Hewlett Packard Enterprise (HPE), IBM, Infosys, PwC, TCS, and Wipro — and researched, analyzed, and scored them. This report shows how each provider measures up and helps CIOs and their application development and delivery (AD&D) teams working on BI initiatives and looking to procure BI professional services make the right choice.

  • For CIO Professionals

    REPORT: Case Study: Telefónica Digitizes Its Operations In Service Of The Customer

    Simplified And Automated Operations Drive Employee Engagement And Better Customer Experience

    June 7, 2017 Dan Bieler, Frederic Giron

    This case study covers the transformation of Telefónica's operations as a driver of improved customer experiences. It shows how the CIO's focus on simplification and automation, including a "zero back-office" model, created operational efficiencies and supported differentiated customer experience (CX) for the company. By focusing their operations on things that customers value, CIOs in other industries can follow Telefónica's steps and become digital innovators.

  • For CIO Professionals

    REPORT: Asia Pacific Tech Market Outlook For 2017 To 2018

    The Region's Tech Spending Will See Moderate Growth In 2017 Before Accelerating To Almost 6% Growth In 2018

    January 24, 2017 Andrew Bartels, Frederic Giron

    CIOs in the Asia Pacific region will continue to face a business environment of modest economic growth in 2017, with 3% growth in tech spending. Better economies in 2018 will push growth closer to 6%. Customers in the region will grow and exert more power, creating challenges that require CIOs to do more — and do it faster. CIOs in China and India will have a more positive environment, while those in Japan will continue to face stagnation. This report will provide guidance on how and where CIOs should be increasing tech spending to keep up with, if not outpace, their competitors.

  • For CIO Professionals

    REPORT: Shift From CX Theory To CX Practice

    Telstra Begins The Hard Work Of Operational Excellence

    January 6, 2017Frederic Giron, Dan Bieler

    Telstra is betting big on its ability to transform itself by overhauling its core business operations and capabilities while simultaneously embracing new growth opportunities. This report provides an update on the telecom service provider's customer-obsessed transformation journey as its CEO attempts to reboot the company's operating model and institutionalize customer experience (CX) maturity. CIOs and other business technology leaders can learn from Telstra's experience and apply these lessons to their own organizations' CX-led transformation initiatives.

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