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Glenn   O'Donnell

Glenn O'Donnell

VP, Research Director Serving Infrastructure & Operations Professionals

Glenn serves Infrastructure & Operations Professionals. He is widely regarded as a top thought leader in IT service management, IT operations, and the broader social implications of technology evolution. Glenn's specialties are in data center automation and operational excellence. He is the co-author of The CMDB Imperative, a book on configuration management database (CMDB) best practices.

Previous Work Experience

Prior to joining Forrester, Glenn was a major force in transforming EMC's resource management software business as a marketing lead and strategic contributor. He is also a former IT operations analyst at Meta Group. Most of Glenn's career encompassed 21 years in various companies within the Bell System, including Western Electric, Bell Labs, AT&T, and, finally, Lucent Technologies, where he held increasingly influential roles in technology development, IT operations, and enterprise architecture.

Education

Glenn studied electrical engineering at Lincoln Technical Institute and computer science at Moravian College.

Glenn O'Donnell

VP, Research Director Serving Infrastructure & Operations Professionals

Glenn serves Infrastructure & Operations Professionals. He is widely regarded as a top thought leader in IT service management, IT operations, and the broader social implications of technology evolution. Glenn's specialties are in data center automation and operational excellence. He is the co-author of The CMDB Imperative, a book on configuration management database (CMDB) best practices.

Previous Work Experience

Prior to joining Forrester, Glenn was a major force in transforming EMC's resource management software business as a marketing lead and strategic contributor. He is also a former IT operations analyst at Meta Group. Most of Glenn's career encompassed 21 years in various companies within the Bell System, including Western Electric, Bell Labs, AT&T, and, finally, Lucent Technologies, where he held increasingly influential roles in technology development, IT operations, and enterprise architecture.

Education

Glenn studied electrical engineering at Lincoln Technical Institute and computer science at Moravian College.

Glenn O'Donnell's Research

Most RecentMost Popular
  • For Infrastructure & Operations Professionals

    REPORT: Research Overview: Infrastructure Technology For 2020

    Tools And Technology: The Infrastructure Transformation Playbook

    February 14, 2020Glenn O'Donnell, Lauren E. Nelson

    Technology infrastructure at the heart of your business is changing dramatically. The new cornucopia of technology options poses an intensified challenge for infrastructure and operations (I&O) professionals seeking to simplify and standardize their technology platforms. The data center will persist, but cloud, software-defined networking (SDN), internet of things (IoT), and edge have already obliterated any notion of a single center to your enterprise. This report is an overview of Forrester's research on technology options that will help you make the right choices for your extended enterprise.

  • For Infrastructure & Operations Professionals

    REPORT: Research Overview: Cloud Technology And Services

    Tools And Technology: The Cloud Computing Playbook

    November 27, 2019 Lauren E. Nelson, Glenn O'Donnell

    Cloud offers technology leaders a fundamentally new approach to how the organization builds, deploys, and manages software and infrastructure. To help their organizations succeed, infrastructure and operations (I&O) professionals must navigate, evaluate, and invest in the right capabilities from a vast and complex landscape of vendor technologies and services. To help I&O pros fuel their cloud journeys, this report serves as a research overview of the most important vendor evaluations in our cloud research body of work.

  • For Infrastructure & Operations Professionals

    REPORT: Automation Drives The I&O Industrial Revolution

    Vision: The Infrastructure Transformation Playbook

    November 19, 2019Glenn O'Donnell, Chris Gardner

    A digital business needs technology that adapts and scales quickly, reliably, and economically. As infrastructure and operations (I&O) professionals transform their infrastructure to meet this need, they must adopt new tools and skills to handle the transition of everything to software. Automation is at the heart of this, with a rich industrial history and a bold new approach to technology operations. In this report, we lay out the vision for a winning automation strategy for I&O leaders. This is an update of a previously published report; Forrester reviews and revises it periodically for continued relevance and accuracy. We're now updating it with new Forrester survey data.

  • For CIO Professionals

    REPORT: The Roadmap For Delivering Customer-Obsessed IT Transformation

    The Strategy Report In The IT Transformation Playbook

    November 18, 2019 Laura Koetzle, Sharyn Leaver, Glenn O'Donnell

    To deliver on the promise of customer obsession, firms must pursue technology-driven innovation. As a CIO, CTO, or other key technology leader, you need to craft a plan tuned to your specific starting point in your IT transformation journey, the urgency with which you must change, and the level of difficulty you'll confront when making those changes. This report describes the steps that will help you chart your course to making transformation real. This is an update of a previously published report; Forrester reviews and updates it periodically for continued relevance and accuracy.

  • For CIO Professionals

    REPORT: Make Transformation Real With Technology-Driven Innovation

    The Vision Report In The IT Transformation Playbook

    September 19, 2019 Sharyn Leaver, Christopher Mines, Glenn O'Donnell

    We spend so much money on transformation, but it's not delivering the results we expect. Forrester research shows Customer Experience Index™ (CX Index) scores stagnating, productivity languishing, and "digital sameness" taking root. As customer demands and competitors' responses accelerate, CIOs need to 1) go faster and 2) innovate with technology. Read this report to learn how to pursue technology-driven innovation via four tried-and-true competencies. This is an update of a previously published report, "Maximize Business Value With Fast, Connected Technology"; Forrester reviews and revises it periodically for continued relevance and accuracy. We're updating it now to incorporate new research, data, and market trends.

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