Forrester : Analyst : Glenn O'Donnell

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Glenn O'Donnell

VP, Research Director serving Infrastructure & Operations PROFESSIONALS

Read Glenn's blog posts

Glenn serves Infrastructure & Operations Professionals. He is widely regarded as a top thought leader in IT service management, IT operations, and the broader social implications of technology evolution. Glenn's specialties are in data center automation and operational excellence. He is the co-author of The CMDB Imperative, a book on configuration management database (CMDB) best practices.

Previous Work Experience

Prior to joining Forrester, Glenn was a major force in transforming EMC's resource management software business as a marketing lead and strategic contributor. He is also a former IT operations analyst at Meta Group. Most of Glenn's career encompassed 21 years in various companies within the Bell System, including Western Electric, Bell Labs, AT&T, and, finally, Lucent Technologies, where he held increasingly influential roles in technology development, IT operations, and enterprise architecture.

Education

Glenn studied electrical engineering at Lincoln Technical Institute and computer science at Moravian College.

Research Coverage

Application Management, Development & Operations (DevOps), Infrastructure Change & Configuration Management, IT Process Automation, IT Service Management (ITSM), IT Services, Systems Management

Glenn O'Donnell's Research

For Infrastructure & Operations Professionals
Report: Cloud Services Jumpstart Your Pursuit Of Customer Obsession
October 26, 2016Glenn O'Donnell
October 26, 2016Glenn O'Donnell
Cloud computing can be a game-changer for your company and its customers — but it's also rife with misinformation. Confusing cloud definitions and erroneously identified "cloud" solutions impede...
For Infrastructure & Operations Professionals
Report: Drive Infrastructure Transformation With Service Design
July 15, 2016Glenn O'Donnell
July 15, 2016Glenn O'Donnell
Infrastructure and operations (I&O) teams have a broader charter in the age of the customer. The infrastructure transformation playbook provides a blueprint for the service design approach that ...
For Infrastructure & Operations Professionals
Report: Brief: Dell Divests Software That Doesn't Fit Its "Quest" To Dominate The BT Agenda
July 8, 2016Glenn O'Donnell
July 8, 2016Glenn O'Donnell
As Dell prepares itself to build a new company around its EMC acquisition, it's shedding nearly its entire Dell Software Group. This deal gives infrastructure and operations (I&O) professionals ...
For Infrastructure & Operations Professionals
Report: Service Design Is Your New Approach To Infrastructure
May 5, 2016Glenn O'Donnell
May 5, 2016Glenn O'Donnell
Today's service complexity and sky-high end customer expectations mean that infrastructure and operations (I&O) teams must: 1) consolidate design across all infrastructure domains (silos) and 2)...
For Infrastructure & Operations Professionals
Report: Quick Take: Dell Buys EMC, Creating A New Legacy Vendor
October 13, 2015Glenn O'Donnell, Richard Fichera, Andras Cser, John R. Rymer, Dave Bartoletti, Merritt Maxim
October 13, 2015Glenn O'Donnell, Richard Fichera, Andras Cser, John R. Rymer, Dave Bartoletti, Merritt Maxim
With Dell announcing its $67 billion intent to acquire EMC, EMC's long-anticipated exit begins in earnest. While the new Dell will offer infrastructure and operations (I&O) professionals a path ...

View all of Glenn O'Donnell's Research

For Infrastructure & Operations Professionals
Report: Develop Your Road Map For Service Management And Automation Processes
February 7, 2012Eveline Oehrlich, Jean-Pierre Garbani, Glenn O'Donnell, Stephen Mann, John Rakowski
February 7, 2012Eveline Oehrlich, Jean-Pierre Garbani, Glenn O'Donnell, Stephen Mann, John Rakowski
This report outlines Forrester's solution to help IT infrastructure and operations (I&O) leaders develop their road map of service management and automation processes (SMA) using Forrester's Tec...
For CIOs
Report: Cloud Keys An Era Of New IT Responsiveness And Efficiency
November 19, 2012Liz Herbert, Glenn O'Donnell
November 19, 2012Liz Herbert, Glenn O'Donnell
The cloud landscape is shifting to cover a broader range of enterprise needs. Why? Cloud is curing the lack of responsiveness and economic flexibility that ails on-premises IT. Look for the popu...
For Infrastructure & Operations Professionals
Report: Service Catalog — Your Prerequisite For Effective IT Service Management
October 28, 2009Eveline Oehrlich, Glenn O'Donnell
October 28, 2009Eveline Oehrlich, Glenn O'Donnell
The vision and purpose of effective IT service management is to efficiently develop, operate, and deliver services with value and alignment to the business. To do this, IT must transform itself ...
For Infrastructure & Operations Professionals
Report: Become Customer-Centric, Service-Focused, And Automated
February 6, 2012Glenn O'Donnell
February 6, 2012Glenn O'Donnell
This report outlines the future look of Forrester's solution for IT infrastructure and operations (I&O) leaders planning the future of their service management and automation (SMA) program. This...
For Infrastructure & Operations Professionals
Report: Drive Infrastructure Transformation With Service Design
July 15, 2016Glenn O'Donnell
July 15, 2016Glenn O'Donnell
Infrastructure and operations (I&O) teams have a broader charter in the age of the customer. The infrastructure transformation playbook provides a blueprint for the service design approach that ...

View all of Glenn O'Donnell's Research

CLIP THIS INQUIRY

CLIP THIS FLOOW

Glenn O'Donnell

VP, Research Director serving Infrastructure & Operations PROFESSIONALS

Research Coverage

Glenn O'Donnell's Research

For Infrastructure & Operations Professionals

Report: Cloud Services Jumpstart Your Pursuit Of Customer Obsession

For Infrastructure & Operations Professionals

Report: Drive Infrastructure Transformation With Service Design

For Infrastructure & Operations Professionals

Report: Brief: Dell Divests Software That Doesn't Fit Its "Quest" To Dominate The BT Agenda

For Infrastructure & Operations Professionals

Report: Service Design Is Your New Approach To Infrastructure

For Infrastructure & Operations Professionals

Report: Quick Take: Dell Buys EMC, Creating A New Legacy Vendor

For Infrastructure & Operations Professionals

Report: Develop Your Road Map For Service Management And Automation Processes

For CIOs

Report: Cloud Keys An Era Of New IT Responsiveness And Efficiency

For Infrastructure & Operations Professionals

Report: Service Catalog — Your Prerequisite For Effective IT Service Management

For Infrastructure & Operations Professionals

Report: Become Customer-Centric, Service-Focused, And Automated

For Infrastructure & Operations Professionals

Report: Drive Infrastructure Transformation With Service Design

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