Glenn O'Donnell's Research
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For Infrastructure & Operations Professionals
REPORT: Master Automation And Software To Transform Your Infrastructure
Executive Overview: The Infrastructure Transformation Playbook
January 28, 2019Glenn O'Donnell
Customer-obsessed technology places the broader charter of service design on the infrastructure and operations (I&O) team. I&O leaders must own the design for the full system of interacting parts sourced from a rich and dynamic software-defined ecosystem. Forrester's infrastructure transformation playbook, with its discover, plan, act, and optimize phases, provides the blueprint that I&O leaders and their teams need to meet this challenge. This is an update of a previously published report; Forrester reviews and revises it periodically for continued relevance and accuracy. We've updated this edition to factor in new ideas, examples, and data.
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For Infrastructure & Operations Professionals
REPORT: Cloud Services Accelerate Your Pursuit Of Customer Obsession
Executive Overview: The Cloud Computing Playbook
December 26, 2018Glenn O'Donnell
Confusing cloud definitions and erroneously identified "cloud" solutions impede cloud from becoming a staple in your customer-centric technology portfolio. Forrester offers its cloud computing playbook to infrastructure and operations (I&O) professionals who need to harness cloud to drive business growth. The playbook delivers a pragmatic step-by-step road map for building and differentiating customer experiences with cloud. This is an update of a previously published report; Forrester reviews and revises it periodically for continued relevance and accuracy.
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For Infrastructure & Operations Professionals
REPORT: Automation Drives The I&O Industrial Revolution
Vision: The Infrastructure Transformation Playbook
October 16, 2018Glenn O'Donnell, Chris Gardner
A digital business needs technology that adapts and scales quickly, reliably, and economically. As infrastructure and operations (I&O) professionals transform their infrastructure to meet this need, they must adopt new tools and skills to handle the transition of everything to software. Automation is at the heart of this, with a rich industrial history and a bold new approach to technology operations. In this report, we lay out the vision for a winning automation strategy for I&O leaders. This is an update of a previously published report; Forrester reviews and updates it periodically for continued relevance and accuracy.
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For CIO Professionals
REPORT: Maximize Business Value With Fast, Connected Technology
The Vision Report In The IT Transformation Playbook
June 22, 2018 Matthew Guarini, Sharyn Leaver, Christopher Mines, Glenn O'Donnell
The age of the customer has shifted into high gear. Compelling experiences, delivered digitally, separate winners from laggards in this new era. The pervasive need for digital experiences exposes old systems, static organizations, and, especially, outmoded cultures that cannot deliver at the speed of the customer. This report outlines a vision for the fast, connected technology organization that companies need to maximize technology's contribution to business value. This is an update of a previously published report; Forrester reviews and revises it periodically for continued relevance and accuracy. We're updating it now to incorporate new research, data, and market trends.
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For CIO Professionals
REPORT: Use Technology To Drive Business Value
The Executive Overview For The IT Transformation Playbook
February 1, 2018 Matthew Guarini, Christopher Mines, Glenn O'Donnell
CIOs and CTOs have a mandate to improve the technology foundations and innovations required to win, serve, and retain customers — what Forrester calls business technology (BT). For most, it will require IT transformation and embarking on a journey to transform the underlying governance, people, and processes required to deliver that transformation. This report provides an overview of Forrester's framework for how to complete this journey successfully: the IT transformation playbook. This IT transformation playbook helps you win in an unforgiving market.
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