Glenn   O'Donnell

Glenn O'Donnell

VP, Research Director Serving Infrastructure & Operations Professionals

Glenn serves Infrastructure & Operations Professionals. He is widely regarded as a top thought leader in IT service management, IT operations, and the broader social implications of technology evolution. Glenn's specialties are in data center automation and operational excellence. He is the co-author of The CMDB Imperative, a book on configuration management database (CMDB) best practices.

Previous Work Experience

Prior to joining Forrester, Glenn was a major force in transforming EMC's resource management software business as a marketing lead and strategic contributor. He is also a former IT operations analyst at Meta Group. Most of Glenn's career encompassed 21 years in various companies within the Bell System, including Western Electric, Bell Labs, AT&T, and, finally, Lucent Technologies, where he held increasingly influential roles in technology development, IT operations, and enterprise architecture.

Education

Glenn studied electrical engineering at Lincoln Technical Institute and computer science at Moravian College.

Glenn O'Donnell

VP, Research Director Serving Infrastructure & Operations Professionals

Glenn serves Infrastructure & Operations Professionals. He is widely regarded as a top thought leader in IT service management, IT operations, and the broader social implications of technology evolution. Glenn's specialties are in data center automation and operational excellence. He is the co-author of The CMDB Imperative, a book on configuration management database (CMDB) best practices.

Previous Work Experience

Prior to joining Forrester, Glenn was a major force in transforming EMC's resource management software business as a marketing lead and strategic contributor. He is also a former IT operations analyst at Meta Group. Most of Glenn's career encompassed 21 years in various companies within the Bell System, including Western Electric, Bell Labs, AT&T, and, finally, Lucent Technologies, where he held increasingly influential roles in technology development, IT operations, and enterprise architecture.

Education

Glenn studied electrical engineering at Lincoln Technical Institute and computer science at Moravian College.

Glenn O'Donnell's Research

Most RecentMost Popular
  • For Infrastructure & Operations Professionals

    REPORT: Master Automation And Software To Transform Your Infrastructure

    Executive Overview: The Infrastructure Transformation Playbook

    January 4, 2018Glenn O'Donnell

    Customer-obsessed technology places the broader charter of service design on the infrastructure and operations (I&O) team. I&O leaders must own the design for the full system of interacting parts sourced from a rich and dynamic software-defined ecosystem. Forrester's infrastructure transformation playbook, with its discover, plan, act, and optimize phases, provides the blueprint that I&O teams will need to meet this challenge. This is an update of a previously published report; Forrester reviews and revises it periodically for continued relevance and accuracy. We've updated this edition to factor in new ideas, examples, and data.

  • For Infrastructure & Operations Professionals

    REPORT: Cloud Services Accelerate Your Pursuit Of Customer Obsession

    Executive Overview: The Cloud Computing Playbook

    January 2, 2018Glenn O'Donnell

    Confusing cloud definitions and erroneously identified "cloud" solutions impede cloud becoming a staple in your customer-centric technology portfolio. Forrester offers its cloud computing playbook to infrastructure and operations (I&O) professionals who need to harness cloud to drive business growth. The playbook structure delivers a step-by-step road map for building and differentiating customer experiences with cloud. This is an update of a previously published report; Forrester reviews and updates it periodically for continued relevance and accuracy.

  • For Infrastructure & Operations Professionals

    REPORT: Automation Drives The I&O Industrial Revolution

    Vision: The Infrastructure Transformation Playbook

    November 29, 2017Glenn O'Donnell, Chris Gardner

    A digital business needs technology that adapts and scales quickly, reliably, and economically. As infrastructure and operations (I&O) professionals transform their infrastructure to meet this need, they must adopt new tools and skills to handle the transition of everything to software. Automation is at the heart of this, with a rich industrial history and a bold new approach to technology operations. In this report, we lay out the vision for a winning automation strategy for I&O leaders.

  • For CIO Professionals

    REPORT: Maximize Business Value With Fast, Connected Technology

    The Vision Report In The Technology Leadership Playbook

    July 5, 2017 Matthew Guarini, Laura Koetzle, Christopher Mines, Glenn O'Donnell, Bobby Cameron

    The age of the customer is shifting into high gear. Compelling experiences, delivered digitally, separate winners from laggards in this new era. This brings new prominence to technology's role, but also new pressures on technology leaders. The pervasive need for digital experiences exposes old systems, static organizations, and, especially, outmoded cultures that cannot deliver at the speed of the customer. This report outlines a vision for the fast, connected technology organization that companies need to maximize technology's contribution to business value.

  • For Infrastructure & Operations Professionals

    REPORT: Brief: Dell Divests Software That Doesn't Fit Its "Quest" To Dominate The BT Agenda

    Dell Sells Its Software Group — Here's What It Means for I&O Pros

    July 8, 2016Glenn O'Donnell

    As Dell prepares itself to build a new company around its EMC acquisition, it's shedding nearly its entire Dell Software Group. This deal gives infrastructure and operations (I&O) professionals a golden opportunity to streamline their software portfolios to better serve the demands of their firms' customers. In this brief, Forrester answers some of I&O professionals' many questions about what they should do in response to this latest round of technology-industry-plus-private-equity musical chairs.

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