Glenn   O'Donnell

Glenn O'Donnell

VP, Research Director Serving Infrastructure & Operations Professionals

Glenn serves Infrastructure & Operations Professionals. He is widely regarded as a top thought leader in IT service management, IT operations, and the broader social implications of technology evolution. Glenn's specialties are in data center automation and operational excellence. He is the co-author of The CMDB Imperative, a book on configuration management database (CMDB) best practices.

Previous Work Experience

Prior to joining Forrester, Glenn was a major force in transforming EMC's resource management software business as a marketing lead and strategic contributor. He is also a former IT operations analyst at Meta Group. Most of Glenn's career encompassed 21 years in various companies within the Bell System, including Western Electric, Bell Labs, AT&T, and, finally, Lucent Technologies, where he held increasingly influential roles in technology development, IT operations, and enterprise architecture.

Education

Glenn studied electrical engineering at Lincoln Technical Institute and computer science at Moravian College.

Glenn O'Donnell

VP, Research Director Serving Infrastructure & Operations Professionals

Glenn serves Infrastructure & Operations Professionals. He is widely regarded as a top thought leader in IT service management, IT operations, and the broader social implications of technology evolution. Glenn's specialties are in data center automation and operational excellence. He is the co-author of The CMDB Imperative, a book on configuration management database (CMDB) best practices.

Previous Work Experience

Prior to joining Forrester, Glenn was a major force in transforming EMC's resource management software business as a marketing lead and strategic contributor. He is also a former IT operations analyst at Meta Group. Most of Glenn's career encompassed 21 years in various companies within the Bell System, including Western Electric, Bell Labs, AT&T, and, finally, Lucent Technologies, where he held increasingly influential roles in technology development, IT operations, and enterprise architecture.

Education

Glenn studied electrical engineering at Lincoln Technical Institute and computer science at Moravian College.

Glenn O'Donnell's Research

Most RecentMost Popular
  • For CIO Professionals

    REPORT: Use Technology To Drive Business Value

    The Executive Overview For The IT Transformation Playbook

    February 1, 2018 Matthew Guarini, Christopher Mines, Glenn O'Donnell

    CIOs and CTOs have a mandate to improve the technology foundations and innovations required to win, serve, and retain customers — what Forrester calls business technology (BT). For most, it will require IT transformation and embarking on a journey to transform the underlying governance, people, and processes required to deliver that transformation. This report provides an overview of Forrester's framework for how to complete this journey successfully: the IT transformation playbook. This IT transformation playbook helps you win in an unforgiving market.

  • For CIO Professionals

    REPORT: The Road Map For Customer-Obsessed IT Transformation

    The Strategy Report In The IT Transformation Playbook

    February 1, 2018 Laura Koetzle, Sharyn Leaver, Glenn O'Donnell

    Transforming legacy technology systems, processes, and talent into the fast, connected technology organization required of customer-obsessed firms is complex and expensive. That's why, as a CIO, CTO, or other key technology leader, you need to craft a plan tuned to your specific starting point, your urgency to change, and the level of difficulty in making those changes. In this report, we describe the steps that will help you chart your course to customer-obsessed IT transformation.

  • For Infrastructure & Operations Professionals

    REPORT: Master Automation And Software To Transform Your Infrastructure

    Executive Overview: The Infrastructure Transformation Playbook

    January 4, 2018Glenn O'Donnell

    Customer-obsessed technology places the broader charter of service design on the infrastructure and operations (I&O) team. I&O leaders must own the design for the full system of interacting parts sourced from a rich and dynamic software-defined ecosystem. Forrester's infrastructure transformation playbook, with its discover, plan, act, and optimize phases, provides the blueprint that I&O teams will need to meet this challenge. This is an update of a previously published report; Forrester reviews and revises it periodically for continued relevance and accuracy. We've updated this edition to factor in new ideas, examples, and data.

  • For Infrastructure & Operations Professionals

    REPORT: Cloud Services Accelerate Your Pursuit Of Customer Obsession

    Executive Overview: The Cloud Computing Playbook

    January 2, 2018Glenn O'Donnell

    Confusing cloud definitions and erroneously identified "cloud" solutions impede cloud becoming a staple in your customer-centric technology portfolio. Forrester offers its cloud computing playbook to infrastructure and operations (I&O) professionals who need to harness cloud to drive business growth. The playbook structure delivers a step-by-step road map for building and differentiating customer experiences with cloud. This is an update of a previously published report; Forrester reviews and updates it periodically for continued relevance and accuracy.

  • For Infrastructure & Operations Professionals

    REPORT: Automation Drives The I&O Industrial Revolution

    Vision: The Infrastructure Transformation Playbook

    November 29, 2017Glenn O'Donnell, Chris Gardner

    A digital business needs technology that adapts and scales quickly, reliably, and economically. As infrastructure and operations (I&O) professionals transform their infrastructure to meet this need, they must adopt new tools and skills to handle the transition of everything to software. Automation is at the heart of this, with a rich industrial history and a bold new approach to technology operations. In this report, we lay out the vision for a winning automation strategy for I&O leaders.

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