Glenn O'Donnell

VP, Research Director serving Infrastructure & Operations PROFESSIONALS

Glenn serves Infrastructure & Operations Professionals. He is widely regarded as a top thought leader in IT service management, IT operations, and the broader social implications of technology evolution. Glenn's specialties are in data center automation and operational excellence. He is the co-author of The CMDB Imperative, a book on configuration management database (CMDB) best practices.

Previous Work Experience

Prior to joining Forrester, Glenn was a major force in transforming EMC's resource management software business as a marketing lead and strategic contributor. He is also a former IT operations analyst at Meta Group. Most of Glenn's career encompassed 21 years in various companies within the Bell System, including Western Electric, Bell Labs, AT&T, and, finally, Lucent Technologies, where he held increasingly influential roles in technology development, IT operations, and enterprise architecture.

Education

Glenn studied electrical engineering at Lincoln Technical Institute and computer science at Moravian College.

Refine your results

Date Range

Methodology

Topics

Market Imperatives

Region

Vendor

40 results in Reports

  • Glenn O'Donnell
  • Infrastructure & Operations
  • For Infrastructure & Operations Professionals

    Report:Top Technologies For The Infrastructure & Operations BT Agenda

    Your company's only route to sustainable competitive advantage is to deliver a superior customer experience. Because your customers, channels, competitors, and coveted talent are digital, your...

    • Downloads: 155
  • For Infrastructure & Operations Professionals

    Report:Service Design Is Your New Approach To Infrastructure

    Vision: The Infrastructure Transformation Playbook

    Insular infrastructure development became counterproductive years ago, but now it is intolerable because service complexity and customer expectations have exploded. Thus, infrastructure and...

    • Downloads: 202
  • For Infrastructure & Operations Professionals

    Report:Drive Infrastructure Transformation With Service Design

    Executive Overview: The Infrastructure Transformation Playbook

    As your firm invests more in business technology (BT) that helps win, serve, and retain customers, the entire technology management organization must concentrate on driving innovation. The...

    • Downloads: 219
  • For Infrastructure & Operations Professionals

    Report:Establish Common Values And Awareness Across A Common Dev And Ops Community

    Continuous Improvement: The Cloud Computing Playbook

    The seven habits of highly effective DevOps cast an overarching strategy for achieving business value based on the principles of the movement known as DevOps. This report delves deeper into the most...

    • Downloads: 325
  • For Infrastructure & Operations Professionals

    Report:Quick Take: Breaking Down IBM Pulse 2014

    IBM's Overarching Cloud Strategy Is One Based On Open Standards

    Last week's annual IBM Pulse 2014 drew 11,000 tech management professionals, partners, and IBM folks to Las Vegas, where the company informed all participants about bold moves it's making around...

    • Downloads: 247
  • For Infrastructure & Operations Professionals

    Report:Jumpstart Continuous Infrastructure Improvement With Six Best Practices

    Continuous Improvement: The Infrastructure Transformation Playbook

    Under constant pressure to meet growing business demands and expectations, enterprise technology management departments prioritize consolidation initiatives and seize the opportunity to try out new...

    • Downloads: 314
  • For Infrastructure & Operations Professionals

    Report:Instill A Systems Engineering Culture Across Dev And Ops

    A Deep Dive Into Highly Effective DevOps Habit No. 5

    IT applications have a high tendency to become entropic — they easily become unreliable, inflexible, and cost far too much to maintain. Thus, infrastructure and operations (i.e., Ops)...

    • Downloads: 331
  • For Infrastructure & Operations Professionals

    Report:Quick Take: Breaking Down VMworld 2013

    VMware Delivers A Strong SDDC Message, An Incremental Cloud Story, And A Relatively Weak End User Computing Message

    Is the traditional data center about to be disrupted by the cloud? Not if VMware can help it. Last week's annual VMworld conference in San Francisco drew over 20,000 infrastructure and operations...

    • Downloads: 275
  • For Infrastructure & Operations Professionals

    Report:Ten Essential Change Management Actions

    Change Management Will Destroy You Or Save You — You Decide!

    Businesses rely on technology more than ever to better connect with their customers, make real-time decisions, and react to competition. Business leaders must adapt to frequent changes, and thus...

    • Downloads: 465
  • For Infrastructure & Operations Professionals

    Report:The State And Direction Of IT Service Management: 2012 To 2013

    Forrester Research, in conjunction with itSMF-USA, conducted its second annual survey to understand the state of IT service management (ITSM) in 2012 and its direction in 2013 — a critical...

    • Downloads: 1085
  • For Infrastructure & Operations Professionals

    Report:Evolve Your Operations Center For True Service Management

    The operational hub of any well-run and complex organization is a strong operations center. In IT infrastructure and operations (I&O), this function is often fragmented into pockets that tend to be...

    • Downloads: 473
  • For Infrastructure & Operations Professionals

    Report:Revive Your IT Management Software Portfolio

    Operational management tools have been used for well over a decade, but assembling them is like assembling a jumble of jigsaw puzzle pieces, and the value of these tools remains ambiguous. Much of...

    • Downloads: 338
  • For Infrastructure & Operations Professionals

    Report:Turn Big Data Inward With IT Analytics

    The Future Of Service Monitoring And Management

    Your business is complex. Big data promises to manage this complexity to make better decisions. But the technology services that run your business are also complex. Many are too complex to manage...

    • Downloads: 1327
  • For Infrastructure & Operations Professionals

    Report:Assess Your IT Infrastructure Maturity

    Even though spending on server, storage, network, and facilities infrastructure consumes 50% of budgets, IT infrastructure and operations (I&O) leaders struggle to answer two critical questions: 1)...

    • Downloads: 661
  • For Infrastructure & Operations Professionals

    Report:Forrester's IT Infrastructure Maturity Assessment

    Forrester's IT infrastructure maturity assessment evaluates your current and desired state maturity across 24 key IT infrastructure elements within four top-level domains: oversight, people, process,...

    • Downloads: 83
  • For Infrastructure & Operations Professionals

    Report:Optimize IT Infrastructure Around Key Workloads

    The inside-out approach of engineers focused on technology for its own sake must stop: Your business cares about outcomes and holistic services, not server, storage, and network technologies. For too...

    • Downloads: 869
  • For Infrastructure & Operations Professionals

    Report:Balance Disciplined Service Management And Automation With Flexibility

    This report outlines the policies and procedures IT infrastructure and operations (I&O) leaders and their teams should follow to effectively govern their service management and automation (SMA)...

    • Downloads: 494
  • For Infrastructure & Operations Professionals

    Report:Assess Your Service Management And Automation Maturity

    This report introduces Forrester's solution for IT infrastructure and operations (I&O) leaders to assess the maturity of their service management and automation (SMA) program. This is important,...

    • Downloads: 761
  • For Infrastructure & Operations Professionals

    Report:Drive Service Management Adjustments With Peer Comparisons

    This report outlines Forrester's solution to benchmark your service management and automation (SMA) initiative. To understand the current state and future of SMA, Forrester partnered with the USA...

    • Downloads: 1542
  • For Infrastructure & Operations Professionals

    Report:Develop Your Road Map For Service Management And Automation Processes

    This report outlines Forrester's solution to help IT infrastructure and operations (I&O) leaders develop their road map of service management and automation processes (SMA) using Forrester's...

    • Downloads: 1967
  • For Infrastructure & Operations Professionals

    Report:Become Customer-Centric, Service-Focused, And Automated

    This report outlines the future look of Forrester's solution for IT infrastructure and operations (I&O) leaders planning the future of their service management and automation (SMA) program. This is...

    • Downloads: 1537
  • For Infrastructure & Operations Professionals

    Report:Reinvent The Obsolete But Necessary CMDB

    The CMDB Is Flawed, But A SIS Will Prove Priceless To Service Management

    The once-promising configuration management database (CMDB) has failed — but the original CMDB promise has not. To benefit from trends such as automation, cloud computing, DevOps, and big data,...

    • Downloads: 815
  • For Infrastructure & Operations Professionals

    Report:Market Overview: IT Process Automation, Q3 2011

    Embrace IT Process Automation Technology As Your Foundation To Industrial IT

    The tasks of the IT infrastructure and operations (I&O) professional have become increasingly complex and susceptible to human error. This is a direct consequence of the sheer volume and...

    • Downloads: 1104
  • For Infrastructure & Operations Professionals

    Report:Improving The Ops In DevOps

    Six Steps IT Ops Can Take To Build A Tighter Relationship With Development Groups

    As IT organizations struggle to deal with the changing IT and business landscapes, the concept of DevOps (development + operations = DevOps) has been singled out by many as the way in which...

    • Downloads: 989
  • For Infrastructure & Operations Professionals

    Report:Perform Maintenance When No Window Exists

    Three Options Can Be Used For Service Maintenance; Two Impose No Downtime

    Accelerating demands on technology services place increasing pressure on infrastructure and operations (I&O) staff who need to periodically shut down infrastructure for maintenance or to make updates...

    • Downloads: 275