Glenn O'Donnell

VP, Research Director serving Infrastructure & Operations PROFESSIONALS

Glenn serves Infrastructure & Operations Professionals. He is widely regarded as a top thought leader in IT service management, IT operations, and the broader social implications of technology evolution. Glenn's specialties are in data center automation and operational excellence. He is the co-author of The CMDB Imperative, a book on configuration management database (CMDB) best practices.

Previous Work Experience

Prior to joining Forrester, Glenn was a major force in transforming EMC's resource management software business as a marketing lead and strategic contributor. He is also a former IT operations analyst at Meta Group. Most of Glenn's career encompassed 21 years in various companies within the Bell System, including Western Electric, Bell Labs, AT&T, and, finally, Lucent Technologies, where he held increasingly influential roles in technology development, IT operations, and enterprise architecture.


Glenn studied electrical engineering at Lincoln Technical Institute and computer science at Moravian College.

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4 results in Reports

  • Glenn O'Donnell
  • Infrastructure & Operations
  • Sourcing & Procurement
  • For Infrastructure & Operations Professionals

    Report:Market Overview: IT Process Automation, Q3 2011

    Embrace IT Process Automation Technology As Your Foundation To Industrial IT

    The tasks of the IT infrastructure and operations (I&O) professional have become increasingly complex and susceptible to human error. This is a direct consequence of the sheer volume and...

    • Downloads: 1129
  • For Infrastructure & Operations Professionals

    Report:Prepare For The Industrial Revolution Of I&O

    Post-recession economics, combined with ever-expanding technology complexity, are quickly rendering established IT systems and operations obsolete and impractical. Follow the lessons of other...

    • Downloads: 738
  • For Infrastructure & Operations Professionals

    Report:Managing The Virtual World Is An Evolution, Not A Revolution

    Adoption of virtual server technologies is expanding at breakneck speed because they offer flexibility and productivity benefits. As the complexity of virtualization is becoming obvious, however,...

    • Downloads: 598
  • For Infrastructure & Operations Professionals

    Report:The Shifting Sands Of IT Compel A New Landscape For IT Automation Tools

    Automation is critical to the efficient and consistent execution of nearly all businesses. Ironically, while IT is the organizational entity responsible for automating business execution, it remains...

    • Downloads: 665