Glenn   O'Donnell

Glenn O'Donnell

VP, Research Director Serving Infrastructure & Operations Professionals

Glenn serves Infrastructure & Operations Professionals. He is widely regarded as a top thought leader in IT service management, IT operations, and the broader social implications of technology evolution. Glenn's specialties are in data center automation and operational excellence. He is the co-author of The CMDB Imperative, a book on configuration management database (CMDB) best practices.

Previous Work Experience

Prior to joining Forrester, Glenn was a major force in transforming EMC's resource management software business as a marketing lead and strategic contributor. He is also a former IT operations analyst at Meta Group. Most of Glenn's career encompassed 21 years in various companies within the Bell System, including Western Electric, Bell Labs, AT&T, and, finally, Lucent Technologies, where he held increasingly influential roles in technology development, IT operations, and enterprise architecture.

Education

Glenn studied electrical engineering at Lincoln Technical Institute and computer science at Moravian College.

Glenn O'Donnell

VP, Research Director Serving Infrastructure & Operations Professionals

Glenn serves Infrastructure & Operations Professionals. He is widely regarded as a top thought leader in IT service management, IT operations, and the broader social implications of technology evolution. Glenn's specialties are in data center automation and operational excellence. He is the co-author of The CMDB Imperative, a book on configuration management database (CMDB) best practices.

Previous Work Experience

Prior to joining Forrester, Glenn was a major force in transforming EMC's resource management software business as a marketing lead and strategic contributor. He is also a former IT operations analyst at Meta Group. Most of Glenn's career encompassed 21 years in various companies within the Bell System, including Western Electric, Bell Labs, AT&T, and, finally, Lucent Technologies, where he held increasingly influential roles in technology development, IT operations, and enterprise architecture.

Education

Glenn studied electrical engineering at Lincoln Technical Institute and computer science at Moravian College.

Glenn O'Donnell's Research

Most RecentMost Popular
  • For CIO Professionals

    REPORT: Maximize Business Value With Fast, Connected Technology

    The Vision Report In The Technology Leadership Playbook

    July 5, 2017 Matthew Guarini, Laura Koetzle, Christopher Mines, Glenn O'Donnell, Bobby Cameron

    The age of the customer is shifting into high gear. Compelling experiences, delivered digitally, separate winners from laggards in this new era. This brings new prominence to technology's role, but also new pressures on technology leaders. The pervasive need for digital experiences exposes old systems, static organizations, and, especially, outmoded cultures that cannot deliver at the speed of the customer. This report outlines a vision for the fast, connected technology organization that companies need to maximize technology's contribution to business value.

  • For Infrastructure & Operations Professionals

    REPORT: Cloud Services Jumpstart Your Pursuit Of Customer Obsession

    Executive Overview: The Cloud Computing Playbook

    October 26, 2016Glenn O'Donnell

    Cloud computing can be a game-changer for your company and its customers — but it's also rife with misinformation. Confusing cloud definitions and erroneously identified "cloud" solutions impede cloud becoming a staple in your business technology (BT) portfolio. Forrester offers its cloud computing playbook to infrastructure and operations (I&O) professionals who need to harness cloud to drive business growth. The playbook structure delivers a step-by-step road map for building and differentiating customer experiences with cloud. This is an update of a previously published report; Forrester reviews and updates it periodically for continued relevance and accuracy.

  • For Infrastructure & Operations Professionals

    REPORT: Drive Infrastructure Transformation With Service Design

    Executive Overview: The Infrastructure Transformation Playbook

    July 15, 2016Glenn O'Donnell

    Infrastructure and operations (I&O) teams have a broader charter in the age of the customer. The infrastructure transformation playbook provides a blueprint for the service design approach that I&O teams need to power the customer-obsessed operating model. Service design treats infrastructure as a rich and dynamic ecosystem of interdependent parts, packaging it for an optimal customer experience. This executive overview introduces I&O leaders to a service design approach to discover, plan, act, and optimize for a successful infrastructure transformation. This is an update of a previously published report; Forrester reviews and revises it periodically for continued relevance and accuracy. We are updating it now to factor in our latest thinking on infrastructure transformation.

  • For Infrastructure & Operations Professionals

    REPORT: Brief: Dell Divests Software That Doesn't Fit Its "Quest" To Dominate The BT Agenda

    Dell Sells Its Software Group — Here's What It Means for I&O Pros

    July 8, 2016Glenn O'Donnell

    As Dell prepares itself to build a new company around its EMC acquisition, it's shedding nearly its entire Dell Software Group. This deal gives infrastructure and operations (I&O) professionals a golden opportunity to streamline their software portfolios to better serve the demands of their firms' customers. In this brief, Forrester answers some of I&O professionals' many questions about what they should do in response to this latest round of technology-industry-plus-private-equity musical chairs.

  • For Infrastructure & Operations Professionals

    REPORT: Service Design Is Your New Approach To Infrastructure

    Vision: The Infrastructure Transformation Playbook

    May 5, 2016Glenn O'Donnell

    Today's service complexity and sky-high end customer expectations mean that infrastructure and operations (I&O) teams must: 1) consolidate design across all infrastructure domains (silos) and 2) blend in application development to engineer magnificent customer experiences from an ample supply of technology options and sources. This new approach will marginalize some of today's niches while it spawns and cultivates new roles for I&O pros. This report offers Forrester's vision for transforming your infrastructure through service design. This is an update of a previously published report; Forrester reviews and revises it periodically for continued relevance and accuracy.

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