Gordon   Barnett

Gordon Barnett

Principal Analyst Serving CIO Professionals

Gordon serves CIOs, focusing on the best practices for business, technology, and enterprise architecture transformation. He is a recognized expert in helping companies use enterprise architecture, strategy, governance, and organizational design to address their current and future business challenges in the age of the customer.

Previous Work Experience

Gordon came to Forrester with more than 35 years of business and technology management experience in financial services, telecommunications, information technology, and governmental organizations. Prior to Forrester, Gordon served in various roles including CIO, CTO, chief architect, and business unit general manager.

Education

Gordon has a Ph.D. in business administration (specializing in consumer behavior in eCommerce) from Northcentral University; an MBA from Huron University; an M.A. in finance (specializing in M&A) from London Business School; and a B.A. (first-class honors) from Kingston University in the UK. Gordon is also an ACCA accountant.

Gordon Barnett

Principal Analyst Serving CIO Professionals

Gordon serves CIOs, focusing on the best practices for business, technology, and enterprise architecture transformation. He is a recognized expert in helping companies use enterprise architecture, strategy, governance, and organizational design to address their current and future business challenges in the age of the customer.

Previous Work Experience

Gordon came to Forrester with more than 35 years of business and technology management experience in financial services, telecommunications, information technology, and governmental organizations. Prior to Forrester, Gordon served in various roles including CIO, CTO, chief architect, and business unit general manager.

Education

Gordon has a Ph.D. in business administration (specializing in consumer behavior in eCommerce) from Northcentral University; an MBA from Huron University; an M.A. in finance (specializing in M&A) from London Business School; and a B.A. (first-class honors) from Kingston University in the UK. Gordon is also an ACCA accountant.

Gordon Barnett's Research

Most RecentMost Popular
  • For Enterprise Architecture Professionals

    REPORT: Get Strategic With A Dynamic EA Road Map

    Road Map: The EA Practice Playbook

    May 31, 2019Gordon Barnett

    As enterprises transform to become digital and customer-obsessed organizations, adaptive enterprise architecture (EA) ecosystems become essential. However, many EA leaders struggle to communicate their EA strategy and articulate how they'll realize the strategy. Successful EA leaders define, publish, and maintain an EA road map that enables stakeholders to understand how EA value will be delivered.

  • For Enterprise Architecture Professionals

    REPORT: The State Of EA 2019: The Evolution Of The EA Ecosystems

    Landscape: The EA Practice Playbook

    May 15, 2019Gordon Barnett

    In our most recent inquiries and advisory engagements, Forrester has seen a significant increase in the number of enterprise architecture (EA) leaders aspiring to lead an adaptive EA practice: one that is founded on customer centricity, employee engagement, and delivery of on-demand digital services. To succeed, EA leaders are reinventing their role in planning and execution.

  • For CIO Professionals

    REPORT: Expand Your Ecosystem To Set Your Tech Organization On A Path To Excellence

    Beginner Level: People Practices For IT Transformation

    April 10, 2019Gordon Barnett

    Technology leaders, namely CIOs, evolve their organizations and people in phases. Many organizations are in the early stages of this evolution, beginning to develop and deliver great customer experience (CX). This report — the first of three in the people competency of the IT transformation playbook — helps technology leaders understand the challenges and opportunities at the beginner phase.

  • For CIO Professionals

    REPORT: The Best Tech Leaders Develop Creative People For Customer Obsession

    Advanced Level: People Practices For IT Transformation

    April 9, 2019Gordon Barnett

    Firms that are advanced in their IT transformation efforts may operate well; however, they often lack the culture, talent, and structure they need to adapt to the continuous demands impacting the direction they take. Adaptive IT organizations innovate and inspire rather than focusing purely on functions, disciplines, and performance. This report provides an overview of Forrester's framework for CIOs on how to maintain an adaptive IT organization.

  • For CIO Professionals

    REPORT: Technologists — And The Business — Must Execute At The Speed Of DevOps

    Intermediate Level: People Practices For IT Transformation

    April 8, 2019Gordon Barnett

    Intermediate organizations have the basics well in hand. They've broken down silos, institutionalized customer centricity, and built a foundation of agile processes. However, to advance, CIOs and other technology leaders must shift their focus beyond customer experience (CX) to employee experience (EX), develop resource pools and redefine how work is done to benefit from automation technologies. This report provides an overview of Forrester's framework for how intermediate IT organizations can mature to become an advanced IT organization.

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