Gordon   Barnett

Gordon Barnett

Principal Analyst Serving CIO Professionals

Gordon serves CIOs, focusing on the best practices for business, technology, and enterprise architecture transformation. He is a recognized expert in helping companies use enterprise architecture, strategy, governance, and organizational design to address their current and future business challenges in the age of the customer.

Previous Work Experience

Gordon came to Forrester with more than 35 years of business and technology management experience in financial services, telecommunications, information technology, and governmental organizations. Prior to Forrester, Gordon served in various roles including CIO, CTO, chief architect, and business unit general manager.

Education

Gordon has a Ph.D. in business administration (specializing in consumer behavior in eCommerce) from Northcentral University; an MBA from Huron University; an M.A. in finance (specializing in M&A) from London Business School; and a B.A. (first-class honors) from Kingston University in the UK. Gordon is also an ACCA accountant.

Gordon Barnett

Principal Analyst Serving CIO Professionals

Gordon serves CIOs, focusing on the best practices for business, technology, and enterprise architecture transformation. He is a recognized expert in helping companies use enterprise architecture, strategy, governance, and organizational design to address their current and future business challenges in the age of the customer.

Previous Work Experience

Gordon came to Forrester with more than 35 years of business and technology management experience in financial services, telecommunications, information technology, and governmental organizations. Prior to Forrester, Gordon served in various roles including CIO, CTO, chief architect, and business unit general manager.

Education

Gordon has a Ph.D. in business administration (specializing in consumer behavior in eCommerce) from Northcentral University; an MBA from Huron University; an M.A. in finance (specializing in M&A) from London Business School; and a B.A. (first-class honors) from Kingston University in the UK. Gordon is also an ACCA accountant.

Gordon Barnett's Research

Most RecentMost Popular
  • For CIO Professionals

    REPORT: Expand Your Ecosystem To Set Your Tech Organization On A Path To Excellence

    Beginner Level: People Practices For IT Transformation

    April 10, 2019Gordon Barnett

    Technology leaders, namely CIOs, evolve their organizations and people in phases. Many organizations are in the early stages of this evolution, beginning to develop and deliver great customer experience (CX). This report — the first of three in the people competency of the IT transformation playbook — helps technology leaders understand the challenges and opportunities at the beginner phase.

  • For CIO Professionals

    REPORT: The Best Tech Leaders Develop Creative People For Customer Obsession

    Advanced Level: People Practices For IT Transformation

    April 9, 2019Gordon Barnett

    Firms that are advanced in their IT transformation efforts may operate well; however, they often lack the culture, talent, and structure they need to adapt to the continuous demands impacting the direction they take. Adaptive IT organizations innovate and inspire rather than focusing purely on functions, disciplines, and performance. This report provides an overview of Forrester's framework for CIOs on how to maintain an adaptive IT organization.

  • For CIO Professionals

    REPORT: Technologists — And The Business — Must Execute At The Speed Of DevOps

    Intermediate Level: People Practices For IT Transformation

    April 8, 2019Gordon Barnett

    Intermediate organizations have the basics well in hand. They've broken down silos, institutionalized customer centricity, and built a foundation of agile processes. However, to advance, CIOs and other technology leaders must shift their focus beyond customer experience (CX) to employee experience (EX), develop resource pools and redefine how work is done to benefit from automation technologies. This report provides an overview of Forrester's framework for how intermediate IT organizations can mature to become an advanced IT organization.

  • For Enterprise Architecture Professionals

    REPORT: The Forrester Wave™: Enterprise Architecture Management Suites, Q1 2019

    The 12 Providers That Matter Most And How They Stack Up

    March 5, 2019Gordon Barnett

    In our 35-criterion evaluation of enterprise architecture management suites (EAMS) providers, we identified the 12 most significant ones — Ardoq, Atoll Technologies, Avolution, BiZZdesign, BOC Group, LeanIX, MEGA International, Orbus Software, Planview, QPR Software, Software AG, and UNICOM Systems — and researched, analyzed, and scored them. This report shows how each provider measures up and helps enterprise architecture (EA) professionals select the right one for their needs.

  • For CIO Professionals

    REPORT: Understand Four Key Factors To Define Your Future Adaptable Ops Model

    Poorly Designed IT Operating Models Are The Primary Cause Of Failed Business Transformations

    March 4, 2019Gordon Barnett, Bobby Cameron

    The quest for customer obsession is arduous — littered with obstacles that impede progress. Those firms that have obtained the highest levels of customer obsession have done so by adopting a well-defined, adaptive operating model. Those that have struggled often have siloed or misaligned operating models. CIOs and C-suite executives should read this brief to understand how their firm's customer-obsessed, adaptive business operating model will help IT define its operating model.

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