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Gordon   Barnett

Gordon Barnett

Principal Analyst Serving CIO Professionals

Gordon serves CIOs, focusing on the best practices for business, technology, and enterprise architecture transformation. He is a recognized expert in helping companies use enterprise architecture, strategy, governance, and organizational design to address their current and future business challenges in the age of the customer.

Previous Work Experience

Gordon came to Forrester with more than 35 years of business and technology management experience in financial services, telecommunications, information technology, and governmental organizations. Prior to Forrester, Gordon served in various roles including CIO, CTO, chief architect, and business unit general manager.

Education

Gordon has a Ph.D. in business administration (specializing in consumer behavior in eCommerce) from Northcentral University; an MBA from Huron University; an M.A. in finance (specializing in M&A) from London Business School; and a B.A. (first-class honors) from Kingston University in the UK. Gordon is also an ACCA accountant.

Gordon Barnett

Principal Analyst Serving CIO Professionals

Gordon serves CIOs, focusing on the best practices for business, technology, and enterprise architecture transformation. He is a recognized expert in helping companies use enterprise architecture, strategy, governance, and organizational design to address their current and future business challenges in the age of the customer.

Previous Work Experience

Gordon came to Forrester with more than 35 years of business and technology management experience in financial services, telecommunications, information technology, and governmental organizations. Prior to Forrester, Gordon served in various roles including CIO, CTO, chief architect, and business unit general manager.

Education

Gordon has a Ph.D. in business administration (specializing in consumer behavior in eCommerce) from Northcentral University; an MBA from Huron University; an M.A. in finance (specializing in M&A) from London Business School; and a B.A. (first-class honors) from Kingston University in the UK. Gordon is also an ACCA accountant.

Gordon Barnett's Research

Most RecentMost Popular
  • For Enterprise Architecture Professionals

    REPORT: Enterprise Architecture In 2025 And Beyond

    Vision: The EA Practice Playbook

    May 22, 2020Gordon Barnett

    As firms become more customer obsessed, the enterprise architecture (EA) mandate becomes richer and more complex — and that changes the work the EA ecosystem must do. To see how the work of EA will evolve over the next five years, one must look at leading EA pros today, such as the winners of the Forrester/InfoWorld Enterprise Architecture Awards. The key theme? EA's value proposition shifts from doing architecture to delivering value. This is an update of a previously published report; Forrester reviews and revises it periodically for continued relevance and accuracy, most recently to reflect our current thinking on future methods for engaging with business stakeholders.

  • For Enterprise Architecture Professionals

    REPORT: Business Architecture In 2025 And Beyond

    Evolving To Support Outcome-Based Architecture

    May 20, 2020Gordon Barnett

    As firms continue their evolution to become customer obsessed, the need for specialist business architecture (BA) professionals becomes more apparent. Today, most BA pros focus on helping their firms adopt business capability investment planning. In the next five years, BA pros will have new titles, such as experience architect, platform architect, digital architect, and organization architect, with a focus on delivering value to customers. This report highlights the continuing evolution of the BA discipline. This is an update of a previously published report; Forrester reviews and revises it periodically for continued relevance and accuracy. This latest update reflects our most recent thinking on the future role of business architecture within firms.

  • For CIO Professionals

    REPORT: Don't Hinder Effective Business Execution With Rigid Reporting Lines

    Power Your Firm's Customer Obsession — Evolve From Functional To Adaptive Structures

    May 12, 2020Gordon Barnett, Bobby Cameron

    As firms become more customer obsessed, the CIO mandate becomes richer and more complex — customer led, insights driven, fast, and connected. Succeeding in this ever-changing environment means CIOs must learn to have an adaptive IT operating model. CIOs who adhere to a stagnant model will struggle. Instead, they should design reporting lines that can adapt to match changing business needs. Read this report to understand how to overcome one of the biggest issues facing the structure of an operating model: misaligned and unresponsive reporting lines.

  • For Enterprise Architecture Professionals

    REPORT: The State Of Business Architecture In 2020

    May 7, 2020Gordon Barnett

    Organizations that have obtained the highest levels of customer obsession have done so by adopting formal business architecture (BA) practices. Business-focused enterprise architecture (EA) pros are continuously maturing their use of BA. As EA practices mature, new specialist roles are created. Today, BA pros are also creating new roles, including organization, platform, digital, and customer experience architects. This is an update of a previously published report; Forrester reviews and revises it periodically for continued relevance and accuracy. We are now updating it to reflect our most recent thinking on BA drivers and organizational structures.

  • For Enterprise Architecture Professionals

    REPORT: Four Steps To Build A Best-Practice Business Architecture Roadmap

    April 28, 2020Gordon Barnett

    As firms become customer obsessed, an effective business architecture (BA) practice becomes essential. However, too often, business-focused enterprise architecture (EA) professionals struggle to create a clear identity for the value they deliver. To succeed, BA leaders must clarify their mission and value and develop a roadmap to deliver value. This report describes how to define a roadmap to overcome common impediments to high-impact BA. Forrester reviews and revises this report periodically for continued relevance and accuracy. We are updating it now to reflect our latest research on the evolving role of business architects in firms with maturing customer-driven planning processes.

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