Gordon   Barnett

Gordon Barnett

Principal Analyst Serving CIO Professionals

Gordon serves CIOs, focusing on the best practices for business, technology, and enterprise architecture transformation. He is a recognized expert in helping companies use enterprise architecture, strategy, governance, and organizational design to address their current and future business challenges in the age of the customer.

Previous Work Experience

Gordon came to Forrester with more than 35 years of business and technology management experience in financial services, telecommunications, information technology, and governmental organizations. Prior to Forrester, Gordon served in various roles including CIO, CTO, chief architect, and business unit general manager.

Education

Gordon has a Ph.D. in business administration (specializing in consumer behavior in eCommerce) from Northcentral University; an MBA from Huron University; an M.A. in finance (specializing in M&A) from London Business School; and a B.A. (first-class honors) from Kingston University in the UK. Gordon is also an ACCA accountant.

Gordon Barnett

Principal Analyst Serving CIO Professionals

Gordon serves CIOs, focusing on the best practices for business, technology, and enterprise architecture transformation. He is a recognized expert in helping companies use enterprise architecture, strategy, governance, and organizational design to address their current and future business challenges in the age of the customer.

Previous Work Experience

Gordon came to Forrester with more than 35 years of business and technology management experience in financial services, telecommunications, information technology, and governmental organizations. Prior to Forrester, Gordon served in various roles including CIO, CTO, chief architect, and business unit general manager.

Education

Gordon has a Ph.D. in business administration (specializing in consumer behavior in eCommerce) from Northcentral University; an MBA from Huron University; an M.A. in finance (specializing in M&A) from London Business School; and a B.A. (first-class honors) from Kingston University in the UK. Gordon is also an ACCA accountant.

Gordon Barnett's Research

Most RecentMost Popular
  • For CIO Professionals

    REPORT: To Successfully Transform IT, CIOs Need Enterprise Architects

    May 4, 2018Gordon Barnett

    The demand for exceptional digital and customer experiences is exposing the constraints of existing technology organization practices. The people, processes, governance structures, and technology of the technology organization must change to drive and enable business success. Too many CIOs remain fixated on the tactical needs of their organization and hence don't focus on longer-term transformation needs. This report outlines three enterprise architecture (EA) trends that are helping CIOs successfully drive strategic IT transformation.

  • For Enterprise Architecture Professionals

    REPORT: The State Of EA 2018: From Programs To Ecosystems

    Landscape: The EA Practice Playbook

    April 12, 2018Gordon Barnett

    Forrester surveys enterprise architecture (EA) leaders annually to understand the state of their practices. In our most recent survey from 2017, we saw enterprise themes like customer centricity and demand for digital affecting EA and showing up as key drivers. In addition, EA programs are being replaced by EA ecosystems, which require a new breed of EA roles. A good sign is that EA leaders recognize the need to engage the broader organization — but overcoming the legacy of past practices will be challenging.

  • For Enterprise Architecture Professionals

    REPORT: Develop An Enterprise Architecture Strategy Aligned With Business Challenges

    Strategic Plan: The EA Practice Playbook

    March 23, 2018Gordon Barnett

    Many enterprise architecture (EA) teams strive to be more business-focused and strategically engaged — but getting there isn't easy. To succeed, EA leaders must reset stakeholder expectations and transform their EA services. An effective EA discipline has a defined catalog of EA services that address stakeholder challenges, a resource pool of appropriate capabilities, and collaborative processes that continuously deliver value. This report describes a best practice approach to defining an effective EA strategy. Forrester reviews and revises this report periodically for continued relevance and accuracy. We are updating it now to reflect our latest research on the evolving role of business-centric EA architects in firms with maturing digital-experience-driven planning processes.

  • For Enterprise Architecture Professionals

    REPORT: AI-Driven Risk Management In Insurance

    Artificial Intelligence Transforms The Industry

    March 12, 2018Gordon Barnett

    The insurance industry continues to be affected by emerging technologies, particularly the set of artificial intelligence (AI) technologies. For example, AI-driven risk management solutions are being used to detect fraud and identify risk exposures. To be a trusted partner, enterprise architecture (EA) pros must have insight into these AI technologies and understand how they enable better digital experiences. This report provides EA pros with insight into those AI technologies the insurance sector is experimenting with or adopting.

  • For Enterprise Architecture Professionals

    REPORT: AI-Driven Customer Experience In Insurance

    Artificial Intelligence Raises The Bar For Insurance Customer Experience

    March 8, 2018Gordon Barnett

    The insurance industry continues to be affected by emerging technologies, particularly artificial intelligence (AI). Digital insurers require the most complex blend of AI technologies that firms have ever had to deal with. To be a trusted partner, enterprise architecture (EA) professionals must have insight into these AI technologies to understand how they enable better digital experiences. This report provides EA professionals with insight into the AI technologies the insurance sector is experimenting with or adopting.

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