Governance Risk & Compliance (GRC)

Every organizational business function and process is governed in some way to meet objectives. Each of these objectives has risks, as well as controls that increase the likelihood of success (or minimize the impact of failure). These are the fundamental concepts of GRC. To maximize business performance, GRC programs are designed to help companies avoid major disasters and minimize the impact when avoidance is unlikely.

Latest Research

  • For B2C Marketing Professionals

    REPORT: The Forrester Wave™: Data Management Platforms, Q2 2019

    The Seven Providers That Matter Most And How They Stack Up

    June 13, 2019 Tina Moffett, Arleen Chien

    In our 34-criterion evaluation of data management platforms (DMPs), we identified the seven most significant ones — The ADEX, Adobe, Lotame, Neustar, Nielsen, Oracle, and Salesforce — and researched, analyzed, and scored them. This report shows how each provider measures up and helps B2C marketing professionals select the right one for their needs.

  • For Customer Experience Professionals

    REPORT: Introducing Forrester's Values-Based Experience Framework

    June 11, 2019 Rick Parrish

    Brands' moral, social, and political values are now a core issue for most consumers. Unfortunately, companies lack a systematic approach to bringing their own values to life in the experiences they deliver, leading to high-profile flubs. Our values-based experience framework clarifies companies' nine possible relationships with values. Customer experience (CX) professionals should use this framework to determine where their companies currently stand on values, so they can decide how to evolve their approach.

  • For eBusiness & Channel Strategy Professionals

    REPORT: Notifications In Regulated Industries: Healthcare

    This Infographic Outlines The Current Environment, Challenges, And Solutions For Secure Messaging

    May 17, 2019 Arielle Trzcinski, Julie A. Ask, Heidi Shey, Fatemeh Khatibloo

    Three-quarters of healthcare, financial services, and insurance firms are using SMS or push notifications. Their primary objectives? Improving the customer experience and reducing operational costs, such as inbound calls to the contact center, fraud, and appointment no-shows. But messaging remains aspirational for most firms, as the combination of risk-averse compliance teams and restrictive regulations prevents them from sending content in mobile messages that would achieve these goals.

  • For eBusiness & Channel Strategy Professionals

    REPORT: Notifications In Regulated Industries: Financial Services

    This Infographic Outlines The Current Environment, Challenges, And Solutions For Secure Messaging

    May 17, 2019 Fatemeh Khatibloo, Julie A. Ask, Heidi Shey, Arielle Trzcinski

    Three-quarters of financial services, insurance, and healthcare firms are using SMS or push notifications. Their primary objectives? Improving the customer experience and reducing operational costs, such as inbound calls to the contact center, fraud, and appointment no-shows. But messaging remains aspirational for most firms, as the combination of risk-averse compliance teams and restrictive regulations prevents them from sending content in mobile messages that would achieve these goals.

  • For Security & Risk Professionals

    REPORT: Forrester Analytics: IAM Software Forecast, 2018 To 2023 (Global)

    ForecastView Document

    May 10, 2019 Jennifer Adams, Merritt Maxim, Andras Cser

    Identity and access management (IAM) software tools help digital businesses provide access to employees, partners, and customers without sacrificing security or user experience. This data-driven report gives a five-year view of growth in the global IAM software and services market and explores web single sign on (SSO), identity-as-a-service (IDaaS), multifactor authentication (MFA), risk-based authentication (RBA), privileged identity management (PIM), identity management and governance (IMG), and consumer identity and access management (CIAM).

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