Why Read This
This report covers the landscape of Forrester's solution for infrastructure and operations (I&O) executives responsible for workforce enablement — the delivery and support of technology and services to employees. The technology your firm's employees use every day is an enormous source of personal innovation and competitive advantage. Yet, the overwhelming direction of I&O pros over the past decade is one of increasing control and narrowing options for employees, in service to auditors and in fear of risk. It's time to put your single-OS, single-device mentality in the rearview mirror and make peace with the reality of the technology-diverse world. This playbook delivers strategic and practical guidance from Forrester's work with hundreds of firms globally that empower their workers to choose yet keep audit and security standards high. This report is an update of a previously published report; Forrester reviews and updates it periodically for continued relevance and accuracy; we substantially revised this edition to factor in a new notion in enabling technology for employees that will take hold over the next five years — agile workforce enablement.