Hannah   Price

Hannah Price

Senior Consultant

Hannah is a senior consultant who focuses on digital and customer experience transformation. She primarily supports organizations with changes to their customer offerings due to digital and the resulting operational impact. Her areas of expertise include integrating digital experience into customer experiences, digital and omnichannel functionality reviews, and digital and customer capability maturity assessments.

Previous Work Experience

Hannah has nearly 10 years of experience delivering strategic projects that develop long-term omnichannel customer experience road maps and the operating models these strategies dictate. This has included multichannel strategy development, online merchandising, retail and customer service user experience/user journey development, multichannel capability assessments, contact center optimization, eCommerce, and customer portal functional design and delivery. 

Hannah’s industry focus is on retail, both business to consumer and business to business; however, she has also worked across utilities, financial services, media, healthcare/pharmaceutical, and the nonprofit sector. 

Education

Hannah holds a B.A. with honors in management studies from the University of Nottingham, UK. She is a certified Scrum Product Owner and Scrum Master.

Hannah Price

Senior Consultant

Hannah is a senior consultant who focuses on digital and customer experience transformation. She primarily supports organizations with changes to their customer offerings due to digital and the resulting operational impact. Her areas of expertise include integrating digital experience into customer experiences, digital and omnichannel functionality reviews, and digital and customer capability maturity assessments.

Previous Work Experience

Hannah has nearly 10 years of experience delivering strategic projects that develop long-term omnichannel customer experience road maps and the operating models these strategies dictate. This has included multichannel strategy development, online merchandising, retail and customer service user experience/user journey development, multichannel capability assessments, contact center optimization, eCommerce, and customer portal functional design and delivery. 

Hannah’s industry focus is on retail, both business to consumer and business to business; however, she has also worked across utilities, financial services, media, healthcare/pharmaceutical, and the nonprofit sector. 

Education

Hannah holds a B.A. with honors in management studies from the University of Nottingham, UK. She is a certified Scrum Product Owner and Scrum Master.

Hannah Price's Research

Most RecentMost Popular
  • For eBusiness & Channel Strategy Professionals

    REPORT: Build A Digital Talent Strategy

    Beginner Level: Identify The Key Skills You Need And Build A Digital Talent Road Map

    January 16, 2019 Alyson Clarke, Mike Chirokas, Hannah Price

    The right people with the right digital skills are critical to successfully transforming your organization to become a digital business. This report helps digital executives identify the digital skills they need. Use Forrester's Digital Competency Map to build a digital talent road map to plan for short-term and long-term initiatives and then determine if you should hire, partner, or train for those skills.

View all of Hannah Price's Research