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  • For CIO Professionals

    REPORT: Audio: The Long-Term Impact Of Emerging Technology On US Healthcare Providers

    July 1, 2020 Brian Hopkins, Jeff Becker

    Healthcare CIOs face an unprecedented number of challenges in the coming years: extremely high costs, declining care outcomes, and exhausted employees. This report reveals the impact that emerging technologies might have on those issues in the next three to 10 years. CIOs and technology management leaders should listen to the audio discussion and review the complementary presentation to better understand how specific emerging technologies can solve critical problems in the US healthcare provider industry.

  • For CIO Professionals

    REPORT: Research Overview: Internet Of Things

    An Executive's Guide To Success With IoT

    June 26, 2020 Frank E. Gillett

    Firms are using the technologies of the internet of things (IoT) to upgrade their products, transform operations, and gain new insights about real-world events throughout their ecosystems. This report provides CIOs and business leaders an overview across Forrester's research on the three IoT scenarios, as well as key technologies, leading use cases, and IoT applications and impacts in several industries.

  • For Customer Experience Professionals

    REPORT: The US Customer Experience Index, 2020

    How Brands Build Loyalty With The Quality Of Their Experience

    June 15, 2020 TJ Keitt

    As brands grapple with changing consumer behaviors thanks to COVID-19, how well have they built loyalty with the quality of their customer experience (CX)? This year, we reveal the scores of all 250 brands across 14 industries in the US Customer Experience Index (CX Index™). We also examine what, if any, effect COVID-19's early phases had on customer perceptions and discuss how brands can begin building differentiated experiences that build CX equity. Customer experience professionals can use this report to inform their ongoing improvement efforts.

  • For Security & Risk Professionals

    REPORT: The Forrester New Wave™: Connected Medical Device Security, Q2 2020

    The Eight Providers That Matter Most And How They Stack Up

    June 11, 2020 Chris Sherman

    In Forrester's evaluation of the emerging market for medical device security solutions, we identified the eight most significant providers in the category — Armis, CyberMDX, Cynerio, Forescout, Gurucul, Medigate, Ordr, and Palo Alto Networks — and evaluated them. This report details our findings about how well each vendor scored against 10 criteria and where they stand in relation to each other. Security professionals and clinical engineers can use this review to select the right partner for their medical device security needs.

  • For CIO Professionals

    REPORT: Benchmark Your COVID-19 Digital Strategy

    The Technologies That Are Working And Not Working During The Pandemic

    June 9, 2020 Jeff Becker

    Healthcare organizations (HCOs) are racing to implement technologies that scale hospital capacity and support patients and care providers during the COVID-19 pandemic. Best practices are emerging rapidly as healthcare IT teams begin to establish consensus on what's working and what isn't. Healthcare leaders should read this report to benchmark their own technology responses to COVID-19 and guide their planning for long-term investment and divestment decisions.

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