Speaker Biography

Heidi Shey

Principal Analyst

Sessions Featuring This Speaker

Forrester's Forum For Technology Management Leaders

05/05/2014

  • 03:35 PM - 04:15 PM

    Protecting Customer Data: Your No. 1 Corporate Social Responsibility

    As digital asset adoption rises, so are concerns about data protection. Customer data needs a solid strategy for protection. This session will describe the why, what, and how in protecting your customers’ data, including:

    • How data protection in the digital world is even more important than ever.
    • What should be part of your digital asset protection strategy.
    • How to govern and continually ensure protection.

Research Focus

Heidi is a principal analyst at Forrester serving security and risk professionals. Her research primarily focuses on data security and privacy strategy, skills development, policies, and related technology controls. She guides clients in applying a Zero Trust, data-centric approach to securing data, advising them in areas like sensitive data discovery and classification, data loss prevention, secure communications, and more. Her research coverage includes breach costs, eDiscovery, cyberinsurance, and customer-facing breach notification and response. She also covers consumer security and SMB security market trends.

Previous Work Experience

Heidi has been with Forrester since 2006. She previously focused on tech sector economics and tech vendor strategy, forecasting B2B technology adoption and spending trends as well as conducting quantitative analysis for B2C security market trends. She also supported Forrester Analytics' Business Technographics team on survey development and data quality initiatives.

Education

Heidi holds a B.A. in economics and studio art with honors from Wellesley College and an M.S. in cybersecurity policy from the University of Maryland. She is also a Certified Information Systems Security Professional (CISSP).