Why Read This
Developing a BPM business case differs from a traditional IT project because of the continuous improvement approach that BPM introduces. As such, the business case must be developed and enhanced in phases, factoring in iterative development and multiple process versions deployed over time. And developing the business case for a BPM project
differs substantially from developing the business case for a broad-based, organization-wide BPM program
which is much broader in scope.
BPM pros should ensure that the organization has experienced BPM project success before attempting a broader program-level BPM business case.