Why Read This
ATMs are an important but often neglected channel. Eighty-five percent of US bank customers use ATMs, and one in three uses one at least weekly. Today's consumers use ATMs to make deposits, check account balances, and transfer money between accounts. More than four in five customers who use ATMs say they are satisfied with the channel, and one in five feels that ATMs are more secure than online banking.
Tags: ATMs, B2C eCommerce, Banking, Brand & Product Web Sites, Consumer Electronics & Technology, Customer Experience Management, eCommerce, eCommerce Adoption, Financial Services, Online Banking, Online Financial Products & Services