IT Spending Forecasts

IT spending forecasts project the money spent on technology infrastructure and support systems.

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33 results in Reports

  • Wolfgang Benkel
  • For Infrastructure & Operations Professionals

    Report:The Forrester Wave™: Global Infrastructure Outsourcing, Q1 2015

    The Global Infrastructure Outsourcing Providers That Matter Most And How They Stack Up

    Given companies' shift in business focus from cost reduction to growth in revenues and improving the customer experience, infrastructure outsourcing services have become an important part of...

    • Downloads: 827
  • For Infrastructure & Operations Professionals

    Report:Identify The Right Sourcing Model For Your Services

    Your Sourcing Model Is The Basis For Successful Service Provisioning

    Leveraging a variety of sourcing models is no longer optional. You must create a cohesive plan that contains the right assortment of models based on your organization's sourcing strategy, which...

    • Downloads: 155
  • For Infrastructure & Operations Professionals

    Report:Infrastructure Services Evolve Into Digital Shared Service Delivery Models

    How Clients Can Participate In The Infrastructure Services Evolution

    Business requirements for more flexibility, higher efficiency, and shorter time-to-market are leading to a stronger willingness from clients to explore infrastructure services in more flexible and...

    • Downloads: 226
  • For Sourcing & Vendor Management Professionals

    Report:The Forrester Wave™: EMEA Workplace Services, Q4 2015

    The 13 Providers That Matter Most And How They Stack Up

    In Forrester's 27-criteria evaluation of Europe, Middle East, and Africa (EMEA) workplace services vendors, we identified the 13 most significant providers — Atos, Capgemini, Computacenter, CSC,...

    • Downloads: 145
  • For Infrastructure & Operations Professionals

    Report:By 2025, I&O Processes Become Business Services Orchestration

    Processes: The I&O Transformation Playbook

    Forrester believes that business technology challenges the current infrastructure and operations (I&O) model and requires I&O to become an innovative partner that works closely with the business. I&O...

    • Downloads: 271
  • For Infrastructure & Operations Professionals

    Report:Predictions 2016: Automation Drives Growth

    How I&O Pros Will Accelerate BT Agenda Execution With Software-Defined And Agile Everything

    In 2015, infrastructure and operations (I&O) leaders and their teams laid foundations for and shifted some investment to the business technology (BT) agenda — the to-do list for applying...

    • Downloads: 301
  • For Infrastructure & Operations Professionals

    Report:Automate I&O To Answer Digital Disruption

    Part 1 Of The Automation Manifesto Series

    Before commercial computing became the norm in enterprises, manufacturing companies implemented industrial process control solutions based on analog and then digital computers to automate processes...

    • Downloads: 183
  • For Sourcing & Vendor Management Professionals

    Report:The Forrester Wave™: Global Workplace Services, Q4 2015

    The 13 Providers That Matter Most And How They Stack Up

    In Forrester's 27-criteria evaluation of global workplace services vendors, we identified the 13 most significant providers — Atos, Capgemini, Cognizant, CSC, Fujitsu, The Global Workspace...

    • Downloads: 182
  • For Infrastructure & Operations Professionals

    Report:Market Overview: EMEA Infrastructure Services Outsourcing In 2015

    Infrastructure Services Are Adapting To The BT Agenda In EMEA

    As organizations look to innovate their business technology, technology managers seek partners that can help them provide better, faster, and more cost-effective infrastructure services. This is...

    • Downloads: 332
  • For Sourcing & Vendor Management Professionals

    Report:Developing Modern Applications With Agile Outsourcing: Part Two

    The Key Contractual Prerequisites For Agile Outsourcing Relationships

    Agile development (or simply "Agile") continues to see consistent, strong adoption. However, only a small percent of firms are outsourcing Agile application development due to a lack of experience...

    • Downloads: 474
  • For Infrastructure & Operations Professionals

    Report:Brief: I&O Must Acquire And Retain New Talent To Stay Relevant

    Organization: The I&O Transformation Playbook

    Business differentiation through technology has shifted from IT to business technology (BT), but the typical infrastructure and operations (I&O) organization today is built around technology silos....

    • Downloads: 73
  • For Sourcing & Vendor Management Professionals

    Report:Improve Service Management Processes To Gain Greater Agility In Multisourcing

    In outsourcing, service management processes regulate collaboration and communication between all the parties involved in service delivery. In staff-augmentation models, all of these processes are...

    • Downloads: 263
  • For Sourcing & Vendor Management Professionals

    Report:The Forrester Wave™: EMEA Workplace Services, Q2 2013

    Providers Driving Workplace Services In EMEA

    Workplace services are rapidly evolving far beyond their origins in desktop and desk-side management toward a post-desktop future in which end users' consumer-derived expectations dominate the...

    • Downloads: 571
  • For Sourcing & Vendor Management Professionals

    Report:Best Practices For Continuous Improvement In Outsourcing

    Many outsourcing relationships don't evolve much because they are lacking continuous improvement (CI), one of the important elements in outsourcing contracts. IT organizations want to keep their...

    • Downloads: 436
  • For CIO Professionals

    Report:New Business Priorities Are Driving The Shift Toward Strategic Multisourcing Engagements

    CIOs Will Evolve Into Service Orchestrators

    Market dynamics and business drivers in the age of the customer are driving companies to prioritize revenue growth and customer experience in addition to cost reduction. Thus, many CIOs and their...

    • Downloads: 190
  • For Application Development & Delivery Professionals

    Report:Developing Modern Applications With Agile Outsourcing: Part One

    Best Practices For Successful Partnerships

    Agile development (or simply "Agile") continues to see consistent, strong adoption. However, Forrester survey data shows that only a small percent of firms are outsourcing Agile application...

    • Downloads: 579
  • For Infrastructure & Operations Professionals

    Report:Meet The Multisourcing Challenge

    Redesign Your Service Integration And Management (SIAM) Capabilities To Deliver Innovation For Customers

    Multisourcing is a reality, but most firms still struggle with service integration and management (SIAM) in multisourced environments. Infrastructure and operations (I&O) teams and their partners...

    • Downloads: 185
  • For Infrastructure & Operations Professionals

    Report:Brief: Gauging The Impact Of Heuristic Automation On Service Delivery

    After percolating for several years, activity among service providers pursuing advanced automation capabilities has accelerated recently. Suppliers including Wipro and Tata Consultancy Services have...

    • Downloads: 164
  • For Infrastructure & Operations Professionals

    Report:Brief: Sourcing Behavior Secures Operational Excellence In The Age Of The Customer

    Spike Your Operational Excellence With New Sourcing Options

    Your business demands agility, and fast time-to-market cycles are becoming increasingly important. Infrastructure and operations (I&O) professionals must rethink their service sourcing behavior. In...

    • Downloads: 77
  • For Sourcing & Vendor Management Professionals

    Report:The Forrester Wave™: North American Workplace Services, Q4 2015

    The 14 Providers That Matter Most And How They Stack Up

    In Forrester's 26-criteria evaluation of North American (NA) services vendors, we identified the 14 most significant providers — Atos, Capgemini, Cognizant, CompuCom (The Global Workspace...

    • Downloads: 136
  • For Infrastructure & Operations Professionals

    Report:Brief: Choose The Right Service Desk Sourcing Strategy

    Select From One Of Four Profiles To Make Your Decision

    The service desk is a key point of interaction between the technology management team and the business workforce that uses the technology and tech services. It is an important source of data about...

    • Downloads: 208
  • For Sourcing & Vendor Management Professionals

    Report:Measuring Satisfaction For Technology Services

    The Importance Of Customer Satisfaction Increases For Service Provisioning

    As technology becomes a critical part of delivering value to customers, the measurement of customer satisfaction (CSAT) in outsourcing relationships rises in importance. The reputation and value of...

    • Downloads: 253
  • For Infrastructure & Operations Professionals

    Report:Use An I&O Road Map To Lead I&O Into The Future

    Road Map: The I&O Transformation Playbook

    Infrastructure and operations (I&O) pros must architect, implement, and operate the production engine that supports — and preferably anticipates — the business' various applications and service...

    • Downloads: 596
  • For Infrastructure & Operations Professionals

    Report:Best Practices: Command Your I&O Team's Role In The Sourcing Process

    Plan The I&O Team's Engagement Through The Three Phases Of The Sourcing Life Cycle

    Customers demand superior experiences and innovation, which means that your infrastructure and operations (I&O) team must master agile and efficient service delivery. Many I&O teams cannot meet these...

    • Downloads: 61
  • For Sourcing & Vendor Management Professionals

    Report:Define Your Governance Model For Outsourcing Relationships

    At Forrester, we see clients apply a variety of vendor governance models in their outsourcing relationships. These governance models cover the spectrum of IT services engagements, including: managed...

    • Downloads: 657