Forrester's 2015 Predictions examine the forces that will impact your business technology agenda in the coming year.
View all Forrester blogs »
Top research from Forrester analysts, online and in person.
The most personalized way to engage with Forrester.
Powerful networks that connect you with peers.
IT spending forecasts project the money spent on technology infrastructure and support systems.
6 results in Charts & Figures
Collaboration Tools Are Your Customer Experience Ecosystem's Nervous System
More Firms Plan To Grow The Customer Experience Budget Than Cut It