Roles We Serve

Marketing & Strategy:

Technology Management:

Technology Industry:

Forrester Research For:

Infrastructure & Operations Professionals

Infrastructure & Operations Professionals have to shift focus from internal cost savings and efficiency to initiatives that empower customers and employees.

To succeed, you must execute on a business technology agenda focused on delivering superior customer experience to drive growth; prioritize service design and service engineering; and divide teams into specialized engineering and operations groups.

Who this role is for:

Vice President of Infrastructure & Operations
Director of Infrastructure
Vice President, IT Operations
Director of Technical Services

Latest Research For This Role

Report: The Forrester Wave™: Data Resiliency Solutions, Q3 2017

Vendors Have Immense Technology Innovation Potential To Help Optimize Operations For Enterprise Clients

September 21, 2017 | Naveen Chhabra

In our 39-criteria evaluation of data resiliency solution providers, we identified the seven most significant vendors — Actifio, Commvault, Dell EMC, Hewlett Packard Enterprise (HPE, now Micro...

Report: A Dangerous Disconnect: Executives Overestimate DevOps Maturity

September 13, 2017 | Robert Stroud

Development and operations (DevOps) is getting a lot of buzz and proving to be a profound driver of business transformation. But we're also seeing a lot of misinformation: While many organizations...

View more research

Analysts Serving This Role

View more analysts

Upcoming Events For This Role

Webinar: Evolve Thyself — How Operators Become Developers

November 6, 2017

Webinar: Use The Forrester Wave™ To Find The Right DRaaS Service Provider

October 10, 2017

Webinar: Enterprise Service Management: The New System Of Engagement

October 4, 2017

View more events