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Infrastructure & Operations Professionals

Infrastructure & Operations Professionals have to shift focus from internal cost savings and efficiency to initiatives that empower customers and employees.

To succeed, you must execute on a business technology agenda focused on delivering superior customer experience to drive growth; prioritize service design and service engineering; and divide teams into specialized engineering and operations groups.

Who this role is for:

Vice President of Infrastructure & Operations
Director of Infrastructure
Vice President, IT Operations
Director of Technical Services

Latest Research For This Role

Report: The Changing Landscape Of IT Incident And Crisis Management

Safety-Critical Practices And Collaborative Platforms Are The New Normal

February 16, 2018 | Charles Betz

Digital services are ever more critical to human well-being. Customers, as well as other stakeholders, are increasing the pressure on providers to respond quickly and effectively to operational...

Report: Now Tech: Continuous Resolution, Q1 2018

Forrester's Overview Of 17 Continuous Resolution Providers

February 16, 2018 | Charles Betz

You can use continuous resolution providers like ServiceNow and xMatters to preserve enterprise value, improve the availability of digital services, and handle operational disruptions consistently....

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Analysts Serving This Role

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