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Infrastructure & Operations Professionals

Infrastructure & Operations Professionals have to shift focus from internal cost savings and efficiency to initiatives that empower customers and employees.

To succeed, you must execute on a business technology agenda focused on delivering superior customer experience to drive growth; prioritize service design and service engineering; and divide teams into specialized engineering and operations groups.

Who this role is for:

Vice President of Infrastructure & Operations
Director of Infrastructure
Vice President, IT Operations
Director of Technical Services

Latest Research For This Role

Report: Ransomware Is A Business Continuity Issue

Firms Are Just Not Prepared To Handle Cybersecurity-Induced Disasters

May 22, 2018 | Naveen Chhabra

Ransomware attacks hit firms hard on all fronts — the business, partners, clients, employees, and regulators. Successfully getting out of a ransomware situation requires I&O and S&R pros to work hand...

Report: Five Networking Metrics To Discard — And Five To Embrace

Traditional Networking Metrics Are Smothering Your Digital Initiatives

May 18, 2018 | Andre Kindness

Metrics are key to using technology correctly and enabling smart business decisions. While many networking organizations have adopted new technologies, few have changed their measurements systems;...

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