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Marketing & Strategy

Technology Management

Technology Industry

Forrester research for:

Infrastructure & Operations Professionals

Infrastructure & Operations Professionals have to shift focus from internal cost savings and efficiency to initiatives that empower customers and employees.

To succeed, you must execute on a business technology agenda focused on delivering superior customer experience to drive growth; prioritize service design and service engineering; and divide teams into specialized engineering and operations groups.

Who this role is for:

Vice President of Infrastructure & Operations
Director of Infrastructure
Vice President, IT Operations
Director of Technical Services

Latest Research For This Role

Report: The Forrester New Wave™: End-User Experience Management, Q4 2020

The 11 Providers That Matter Most And How They Stack Up

October 27, 2020 | Andrew Hewitt

In Forrester's evaluation of the emerging market for end-user experience management (EUEM), we identified the 11 most significant providers in the category — 1E, Aternity, Catchpoint, Lakeside...

Report: Now Tech: Robotic Process Automation In China, Q4 2020

Forrester's Overview Of 28 Robotic Process Automation Providers In China

October 23, 2020 | Guannan Lu

You can use robotic process automation (RPA) to increase operational efficiency, upgrade business processes with intelligence, and build agility in your organization. But to realize these benefits,...

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Analysts Serving This Role

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Upcoming Events For This Role

Webinar: IoT Predictions 2021

January 7, 2021

Webinar: Cloud Computing Predictions 2021

December 8, 2020

Webinar: Rethink The Smart Office For 2021

November 16, 2020

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