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Infrastructure & Operations Professionals

Infrastructure & Operations Professionals have to shift focus from internal cost savings and efficiency to initiatives that empower customers and employees.

To succeed, you must execute on a business technology agenda focused on delivering superior customer experience to drive growth; prioritize service design and service engineering; and divide teams into specialized engineering and operations groups.

Who this role is for:

Vice President of Infrastructure & Operations
Director of Infrastructure
Vice President, IT Operations
Director of Technical Services

Vice President and Group Director Laura Koetzle (00:54)

Challenges facing today’s Infrastructure & Operations leaders:

Provide a technology ecosystem for great customer experiences.

Gear Up For Modern Service Delivery

The Modern Service Delivery Playbook For 2015

Enable the adoption of disruptive technologies.

The Forrester Wave™: Hosted Private Cloud Solutions, Q4 2014

Support the mobile mind shift.

How To Budget For Workforce And Customer-Facing Technologies In 2015 And Beyond

The Workforce Enablement Playbook For 2015

Design the engine for business insights.

Top Technologies For The Infrastructure & Operations BT Agenda

Infrastructure & Operations Blog

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Latest Research For This Role

Report: Brief: New Memory Innovations Will Power Extreme Service Performance

Flash Is Already Being Usurped In The Insatiable Quest For Speed

October 1, 2015 | Henry Baltazar

Customer expectations for performance have skyrocketed, placing new demands on your infrastructure. Memory and storage bottlenecks have been critical limitations, but that is about to change. Recent...

Report: Brief: VMworld 2015 Reveals A Disruptor In Transition

VMware Woos Cloud-Native Developers In Its Quest To Overcome Its Innovator's Dilemma

October 1, 2015 | Lauren E. Nelson

VMware recently revealed the direction that it's heading at its annual VMworld conference. In 2013, VMware announced its pursuit of three complementary product strategies for the BT agenda: 1)...

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Analysts Serving This Role

  • Andre Kindness

    Andre Kindness

    Network Management, Local Area Network (LAN)/Wide Area Network (WAN)...

  • Michele Pelino

    Michele Pelino

    Mobile Professional Productivity, Location-Based Services...

  • Christian Kane

    Christian Kane

    Mobile Application Development, Mobile Application Platforms...

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Upcoming Events For This Role


May 10, 2016 - May 11, 2016

Webinar: Introducing The Forrester Wave™: B2E Cloud IAM, Q2 2015

November 12, 2015


June 8, 2016 - June 9, 2016

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