Roles We Serve

Marketing & Strategy:

Technology Management:

Technology Industry:

Forrester Research For:

Infrastructure & Operations Professionals

Infrastructure & Operations Professionals have to shift focus from internal cost savings and efficiency to initiatives that empower customers and employees.

To succeed, you must execute on a business technology agenda focused on delivering superior customer experience to drive growth; prioritize service design and service engineering; and divide teams into specialized engineering and operations groups.

Who this role is for:

Vice President of Infrastructure & Operations
Director of Infrastructure
Vice President, IT Operations
Director of Technical Services

Latest Research For This Role

Report: Drive DevOps Efforts With Customer Experience Pros

Strategic Plan: The Modern Service Delivery Playbook

July 19, 2017 | Robert Stroud

Companies now expect infrastructure and operations (I&O) pros to optimize software delivery, using methodologies like development and operations (DevOps) that lead to modern service delivery (MSD)....

Report: Inquiry Spotlight: Infrastructure And Operations, Q1 2016 To Q1 2017

I&O Pros Focus On DevOps, Cloud, And Infrastructure Transformation

July 14, 2017 | Eveline Oehrlich

Forrester's infrastructure and operations (I&O) research team fields hundreds of inquiries from clients every month. These inquiries help us understand the challenges that I&O professionals face and...

View more research

Analysts Serving This Role

View more analysts

Upcoming Events For This Role

Webinar: Private Cloud 2020: The Rise Of 2.0 Software Suites

July 25, 2017

Webinar: From SIAM To SIAM-Plus: How To Succeed In A Multisourced World

August 10, 2017

Webinar: Automate Your Configuration Management (You Can't Manage It Otherwise)

October 2, 2017

View more events