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Infrastructure & Operations Professionals

Infrastructure & Operations Professionals have to shift focus from internal cost savings and efficiency to initiatives that empower customers and employees.

To succeed, you must execute on a business technology agenda focused on delivering superior customer experience to drive growth; prioritize service design and service engineering; and divide teams into specialized engineering and operations groups.

Who this role is for:

Vice President of Infrastructure & Operations
Director of Infrastructure
Vice President, IT Operations
Director of Technical Services

Latest Research For This Role

Report: Now Tech: Customer Communications Management, Q1 2019

Forrester's Overview Of 17 CCM Providers

January 11, 2019 | Craig Le Clair

You can use customer communications management (CCM) to format, personalize, and distribute content to support physical and electronic communications and improve the customer experience. But to...

Report: Living On The Edge: Vendors Evolve Solutions For A Distributed World

Application Locality And IoT Proliferation Compel Vendors To Look At Edge Differently

January 9, 2019 | Chris Gardner

The infrastructure market is awash in its latest churn of innovation, heavily influenced by application locality requirements and a proliferation of connected devices comprising the internet of...

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Analysts Serving This Role

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Upcoming Events For This Role

Webinar: The State Of Unified Endpoint Management: Insights From The Forrester Wave™

February 26, 2019

Webinar: The Perils And Pitfalls Of IoT Pricing, From Subscription To Outcome

February 20, 2019

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