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Infrastructure & Operations Professionals

Infrastructure & Operations Professionals have to shift focus from internal cost savings and efficiency to initiatives that empower customers and employees.

To succeed, you must execute on a business technology agenda focused on delivering superior customer experience to drive growth; prioritize service design and service engineering; and divide teams into specialized engineering and operations groups.

Who this role is for:

Vice President of Infrastructure & Operations
Director of Infrastructure
Vice President, IT Operations
Director of Technical Services

Vice President and Group Director Laura Koetzle (00:54)

Challenges facing today’s Infrastructure & Operations leaders:

Provide a technology ecosystem for great customer experiences.

Gear Up For Modern Service Delivery

The Modern Service Delivery Playbook For 2015

Enable the adoption of disruptive technologies.

The Forrester Wave™: Hosted Private Cloud Solutions, Q4 2014

Support the mobile mind shift.

How To Budget For Workforce And Customer-Facing Technologies In 2015 And Beyond

The Workforce Enablement Playbook For 2015

Design the engine for business insights.

Top Technologies For The Infrastructure & Operations BT Agenda

Infrastructure & Operations Blog

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Latest Research For This Role

Report: Your Service Management Office Defined

Establish A Service Management Office To Orchestrate, Govern, And Manage IT And BT Services For Business Value

October 5, 2015 | Eveline Oehrlich

To support the business in its quest to win, serve, and retain customers, infrastructure and operations (I&O) pros must focus on innovation, speed, and responsiveness. They must orchestrate, govern,...

Report: Brief: New Memory Innovations Will Power Extreme Service Performance

Flash Is Already Being Usurped In The Insatiable Quest For Speed

October 1, 2015 | Henry Baltazar

Customer expectations for performance have skyrocketed, placing new demands on your infrastructure. Memory and storage bottlenecks have been critical limitations, but that is about to change. Recent...

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Analysts Serving This Role

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Upcoming Events For This Role


May 10, 2016 - May 11, 2016

Webinar: Introducing The Forrester Wave™: B2E Cloud IAM, Q2 2015

November 12, 2015

Webinar: Improving Application Delivery Governance With DevOps

December 15, 2015

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