Forrester Research For:
Infrastructure & Operations Professionals have to shift focus from internal cost savings and efficiency to initiatives that empower customers and employees.
To succeed, you must execute on a business technology agenda focused on delivering superior customer experience to drive growth; prioritize service design and service engineering; and divide teams into specialized engineering and operations groups.
Vice President of Infrastructure & Operations
Director of Infrastructure
Vice President, IT Operations
Director of Technical Services
March 17, 2017 | Chris Gardner
March 22, 2017 | Milan Hanson
Customer satisfaction makes or breaks a retailer, and the annual peak shopping day is the ultimate test. For Dixons Carphone, that test came on Black Friday, the start of the holiday shopping season....
March 22, 2017 | Lauren E. Nelson
Private cloud adoption is thriving in North America. With increasing interest in public cloud migration, infrastructure and operations (I&O) professionals are concerned about private cloud...
IT Asset Management (ITAM), CMDB...
Public Cloud, Private Cloud...
Server Virtualization, Infrastructure Architectures...
May 9, 2017 - May 10, 2017
March 29, 2017
April 3, 2017