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Technology Management

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Forrester research for:

Infrastructure & Operations Professionals

Infrastructure & Operations Professionals have to shift focus from internal cost savings and efficiency to initiatives that empower customers and employees.

To succeed, you must execute on a business technology agenda focused on delivering superior customer experience to drive growth; prioritize service design and service engineering; and divide teams into specialized engineering and operations groups.

Who this role is for:

Vice President of Infrastructure & Operations
Director of Infrastructure
Vice President, IT Operations
Director of Technical Services

Latest Research For This Role

Report: Rethink Your Smart Office Strategy

The COVID-19 Pandemic Is Accelerating The Move To Smart Office Environments

September 28, 2020 | Andrew Hewitt

Remote work has become pervasive, and many office staff will be working from home for the foreseeable future. Infrastructure and operations (I&O) pros must reassess their office buildings and develop...

Report: Now Tech: Software-Defined WAN Services, Q3 2020

Forrester's Overview Of 20 SD-WAN Services Providers

September 25, 2020 | Abhijit Sunil

You can use software-defined WAN (SD-WAN) services to unify underlay and overlay services under a single player, simplify the SD-WAN elements of your businesswide network fabric, and provide skills...

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Analysts Serving This Role

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Upcoming Events For This Role

Webinar: Enabling The Next-Gen Workforce

October 27, 2020

Webinar: Your Guide To The Enterprise Container Platforms Market

October 19, 2020

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