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Infrastructure & Operations Professionals

Infrastructure & Operations Professionals have to shift focus from internal cost savings and efficiency to initiatives that empower customers and employees.

To succeed, you must execute on a business technology agenda focused on delivering superior customer experience to drive growth; prioritize service design and service engineering; and divide teams into specialized engineering and operations groups.

Who this role is for:

Vice President of Infrastructure & Operations
Director of Infrastructure
Vice President, IT Operations
Director of Technical Services

Vice President and Group Director Laura Koetzle (00:54)

Challenges facing today’s Infrastructure & Operations leaders:

Provide a technology ecosystem for great customer experiences.

Gear Up For Modern Service Delivery

The Modern Service Delivery Playbook For 2015

Enable the adoption of disruptive technologies.

The Forrester Wave™: Hosted Private Cloud Solutions, Q4 2014

Support the mobile mind shift.

How To Budget For Workforce And Customer-Facing Technologies In 2015 And Beyond

The Workforce Enablement Playbook For 2015

Design the engine for business insights.

Top Technologies For The Infrastructure & Operations BT Agenda

Infrastructure & Operations Blog

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Latest Research For This Role

Report: Brief: Four Trends Transforming Enterprise Storage To Support The BT Agenda

Declining Revenues Force Strategy Changes

July 2, 2015 | Henry Baltazar

Despite the constant and rapid growth of data in enterprises, the revenue and profits of the major storage players have been flat to declining for the last few years. Cloud storage services and...

Report: Brief: Smart Body, Smarter Workforce

How To Drive Worker Productivity By Quantifying The Workforce

July 1, 2015 | J. P. Gownder

Infrastructure and operations (I&O) leaders are responsible for deploying, managing, and supporting the devices and software that enable a workforce to successfully serve customers. Today, there's a...

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Analysts Serving This Role

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Upcoming Events For This Role

Webinar: Make Your Banking Legacy IT Ready For BT

July 14, 2015

Webinar: The Forrester Wave™: SaaS Web Content Security

July 28, 2015

Webinar: Planning Your Digital App Platform: Consumers, Commerce, Devices Take Center Stage

July 28, 2015

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