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Infrastructure & Operations Professionals

Infrastructure & Operations Professionals have to shift focus from internal cost savings and efficiency to initiatives that empower customers and employees.

To succeed, you must execute on a business technology agenda focused on delivering superior customer experience to drive growth; prioritize service design and service engineering; and divide teams into specialized engineering and operations groups.

Who this role is for:

Vice President of Infrastructure & Operations
Director of Infrastructure
Vice President, IT Operations
Director of Technical Services

Vice President and Group Director Laura Koetzle (00:54)

Challenges facing today’s Infrastructure & Operations leaders:

Provide a technology ecosystem for great customer experiences.

The Modern Service Delivery Playbook For 2016

Enable the adoption of disruptive technologies.

Vendor Landscape: Private Cloud Overview

Support the mobile mind shift.

The Forrester Wave™: Enterprise Mobile Management, Q4 2015

The Workforce Enablement Playbook

Design the engine for business insights.

Supercharge Systems Of Insight With New Infrastructure Architectures

Infrastructure & Operations Blog

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Latest Research For This Role

Report: How To Budget For Workforce And Customer-Facing Technologies In 2016 And Beyond

Benchmarks: The Workforce Enablement Playbook

April 29, 2016 | J. P. Gownder

Infrastructure and operations (I&O) leaders planning their budgets for 2016 and beyond must invest in the business technology (BT) agenda — that is, spending on technology that helps win, serve, and...

Report: IoT Success Requires A DevOps Mindset

How To Wrap IoT Solutions With The Right Processes

April 27, 2016 | Amy DeMartine

The IoT opportunity is taking enterprises by storm — but its newness means there are a lot of unknowns, including how to achieve operational excellence. The same DevOps principles that drive...

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Analysts Serving This Role

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Upcoming Events For This Role

Forum: DIGITAL TRANSFORMATION 2016

May 10, 2016 - May 11, 2016

Forum: DIGITAL TRANSFORMATION EUROPE 2016

June 8, 2016 - June 9, 2016

Webinar: CX Leaders Walk The Walk, CX Laggards Just Talk: How Customer-Obsessed Companies Live Their Cultural Values

June 8, 2016

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