Forrester Research For:
Infrastructure & Operations Professionals have to shift focus from internal cost savings and efficiency to initiatives that empower customers and employees.
To succeed, you must execute on a business technology agenda focused on delivering superior customer experience to drive growth; prioritize service design and service engineering; and divide teams into specialized engineering and operations groups.
Vice President of Infrastructure & Operations
Director of Infrastructure
Vice President, IT Operations
Director of Technical Services
October 7, 2015 | Glenn O'Donnell
September 18, 2015 | David Johnson
August 31, 2015 | J. P. Gownder
Establish A Service Management Office To Orchestrate, Govern, And Manage IT And BT Services For Business Value
October 5, 2015 | Eveline Oehrlich
To support the business in its quest to win, serve, and retain customers, infrastructure and operations (I&O) pros must focus on innovation, speed, and responsiveness. They must orchestrate, govern,...
Flash Is Already Being Usurped In The Insatiable Quest For Speed
October 1, 2015 | Henry Baltazar
Customer expectations for performance have skyrocketed, placing new demands on your infrastructure. Memory and storage bottlenecks have been critical limitations, but that is about to change. Recent...
IT Services, Public Cloud...
IT Process Automation, IT Infrastructure & Operations...
Management & Organization, Go-To-Market Strategies...
May 10, 2016 - May 11, 2016
November 12, 2015
December 15, 2015