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Infrastructure & Operations Professionals

You identify and justify the technologies and process changes that will help transform your company's infrastructure, creating a more productive, resilient, and effective technology management organization.

Who this role is for:

VP of Infrastructure & Operations
Director of Infrastructure
VP, IT Operations
Director of Technical Services

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Vice President and Group Director Laura Koetzle (00:54)

Insights For Your Key Business Initiatives

Forrester guides your decisions with integrated reports, tools, and Playbook research frameworks.

Improve efficiencies and reduce costs by consolidating technologies and portfolios:

Support a dynamic, global, mobile workforce:

Respond to business needs with agility:

Prepare Your Infrastructure And Operations For 2020 With Tools And Technologies

 

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Infrastructure & Operations Blog

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Latest Research For This Role

Report: Redefine Your Workforce Enablement Policy To Empower Employees

Policy And Procedures: The Workforce Enablement Playbook

April 17, 2015 | Christian Kane

To ensure that employees are armed with the technology they need to do their best work and delight customers, infrastructure and operations (I&O) managers are embracing desktop modernization projects...

Report: Brief: Prepare Your Contract Framework For Multisourcing Engagements

Drive Seamless Communication And Collaboration Among All Participants

April 16, 2015 | Wolfgang Benkel

Fluctuations in the global economy, growth in emerging markets, globalization, and technology trends such as digitalization and social, mobile, analytics, and cloud are pushing companies to seek more...

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Analysts Serving This Role

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Upcoming Events For This Role

Forum: Forrester's Forum For Technology Leaders

April 27, 2015 - April 28, 2015

Webinar: Focus On Customer Service Metrics That Matter

April 20, 2015

Webinar: Trends 2015: The Future Of Customer Service

May 14, 2015

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