Roles We Serve

Marketing & Strategy:

Technology Management:

Technology Industry:

Forrester Research For:

Infrastructure & Operations Professionals

Infrastructure & Operations Professionals have to shift focus from internal cost savings and efficiency to initiatives that empower customers and employees.

To succeed, you must execute on a business technology agenda focused on delivering superior customer experience to drive growth; prioritize service design and service engineering; and divide teams into specialized engineering and operations groups.

Who this role is for:

Vice President of Infrastructure & Operations
Director of Infrastructure
Vice President, IT Operations
Director of Technical Services

Vice President and Group Director Laura Koetzle (00:54)

Challenges facing today’s Infrastructure & Operations leaders:

Provide a technology ecosystem for great customer experiences.

Gear Up For Modern Service Delivery

The Modern Service Delivery Playbook For 2015

Enable the adoption of disruptive technologies.

The Forrester Wave™: Hosted Private Cloud Solutions, Q4 2014

Support the mobile mind shift.

How To Budget For Workforce And Customer-Facing Technologies In 2015 And Beyond

The Workforce Enablement Playbook For 2015

Design the engine for business insights.

Top Technologies For The Infrastructure & Operations BT Agenda

Infrastructure & Operations Blog

View more posts

Latest Research For This Role

Report: Bridge The Broken Internet-Of-Things Promise

In Retail, Hospitality, And Travel, The Promise Of IoT And Wearable Technologies Exceeds The Current Capacity To Execute

November 12, 2015 | J. P. Gownder

Internet-of-Things technologies have shown the potential to help businesses deliver new digital customer experiences while achieving digital operational excellence on the back end in industries like...

Report: Build Your Workforce Enablement Strategic Plan

Strategic Plan: The Workforce Enablement Playbook For 2015

November 6, 2015 | David K. Johnson

Few areas of technology are as fundamental to customer interaction and business execution as the devices and software that employees use. But chances are your firm and your executive colleagues view...

View more research

Analysts Serving This Role

View more analysts

Upcoming Events For This Role


May 10, 2016 - May 11, 2016

Webinar: US Tech Market Outlook And Tech Budget Benchmarks By Industry For 2016

December 8, 2015

Webinar: The Rise Of Robots: How Automation Will Transform I&O

December 9, 2015

View more events