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Infrastructure & Operations Professionals

Infrastructure & Operations Professionals have to shift focus from internal cost savings and efficiency to initiatives that empower customers and employees.

To succeed, you must execute on a business technology agenda focused on delivering superior customer experience to drive growth; prioritize service design and service engineering; and divide teams into specialized engineering and operations groups.

Who this role is for:

Vice President of Infrastructure & Operations
Director of Infrastructure
Vice President, IT Operations
Director of Technical Services

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Vice President and Group Director Laura Koetzle (00:54)

Challenges facing today’s Infrastructure & Operations leaders:

Provide a technology ecosystem for great customer experiences.

Gear Up For Modern Service Delivery

The Modern Service Delivery Playbook For 2015

Enable the adoption of disruptive technologies.

The Forrester Wave™: Hosted Private Cloud Solutions, Q4 2014

Support the mobile mind shift.

How To Budget For Workforce And Customer-Facing Technologies In 2015 And Beyond

The Workforce Enablement Playbook For 2015

Design the engine for business insights.

Top Technologies For The Infrastructure & Operations BT Agenda

Infrastructure & Operations Blog

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Latest Research For This Role

Report: Quick Take: OpenStack Summit, Q2 2015

The Main Focus Of The Kilo Release Is Community App Catalog And DefCore Improvements

May 27, 2015 | Lauren E. Nelson

Every six months, the OpenStack Foundation hosts a release summit. These summits always provide a mix of end user stories, release updates, and OpenStack deep dive sessions, aimed at OpenStack users...

Report: OpenStack Is Ready — Are You?

Learn From The Lessons Of The OpenStack Masters To Help You Succeed With The Popular Private Cloud Platform

May 18, 2015 | Lauren E. Nelson

OpenStack is an open source cloud platform that has become a compatibility standard for the private cloud market. Despite its headway into the Fortune 100 and long list of notable vendor supporters,...

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Analysts Serving This Role

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Upcoming Events For This Role

Forum: Forrester's Forum For Technology Leaders

June 2, 2015 - June 3, 2015

Webinar: Government Spying Will Cost US Vendors Fewer Billions Than Initial Estimates

June 2, 2015

Webinar: The Top 10 CRM Trends For 2015

June 24, 2015

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