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Infrastructure & Operations Professionals

Infrastructure & Operations Professionals have to shift focus from internal cost savings and efficiency to initiatives that empower customers and employees.

To succeed, you must execute on a business technology agenda focused on delivering superior customer experience to drive growth; prioritize service design and service engineering; and divide teams into specialized engineering and operations groups.

Who this role is for:

Vice President of Infrastructure & Operations
Director of Infrastructure
Vice President, IT Operations
Director of Technical Services

Vice President and Group Director Laura Koetzle (00:54)

Challenges facing today’s Infrastructure & Operations leaders:

Provide a technology ecosystem for great customer experiences.

Gear Up For Modern Service Delivery

The Modern Service Delivery Playbook For 2015

Enable the adoption of disruptive technologies.

The Forrester Wave™: Hosted Private Cloud Solutions, Q4 2014

Support the mobile mind shift.

How To Budget For Workforce And Customer-Facing Technologies In 2015 And Beyond

The Workforce Enablement Playbook For 2015

Design the engine for business insights.

Top Technologies For The Infrastructure & Operations BT Agenda

Infrastructure & Operations Blog

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Latest Research For This Role

Report: Market Overview: Use Project Services To Accelerate Infrastructure Transformation

September 1, 2015 | William Martorelli

In the face of unprecedented and escalating demands on information technology brought on by the age of the customer, infrastructure and operations (I&O) professionals are being forced to rapidly...

Report: Cloud Services Are Transforming Your Industry — Act Now To Thrive

Executive Overview: The Cloud Computing Playbook For 2015

August 24, 2015 | Glenn O'Donnell

Cloud computing can be a game-changer for your enterprise but it's also rife with misinformation. A confusing array of cloud definitions and erroneously identified "cloud" solutions are but a couple...

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Analysts Serving This Role

  • Sophia Vargas

    Sophia Vargas

    Return On Investment (ROI), Management & Organization...

  • Dave Bartoletti

    Dave Bartoletti

    IT Process Automation, Capacity on Demand & Utility Computing...

  • Amy DeMartine

    Amy DeMartine

    Management & Organization, IT Process Automation...

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Upcoming Events For This Role

Webinar: Prepare Your I&O Organization For Digital Disruption

September 23, 2015

Webinar: The Smart Home Is Talking To Your Customers: Are You Supporting The Internet Of Things Connection?

September 25, 2015

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