Forrester Research For:
Infrastructure & Operations Professionals have to shift focus from internal cost savings and efficiency to initiatives that empower customers and employees.
To succeed, you must execute on a business technology agenda focused on delivering superior customer experience to drive growth; prioritize service design and service engineering; and divide teams into specialized engineering and operations groups.
Vice President of Infrastructure & Operations
Director of Infrastructure
Vice President, IT Operations
Director of Technical Services
February 9, 2016 | Robert Stroud
January 26, 2016 | Richard Fichera
January 20, 2016 | Lauren Nelson
January 7, 2016 | Sophia Vargas
Three Steps To Get You On The Path To Running 24x365 Services
February 9, 2016 | Stephanie Balaouras
Your digital business ecosystem consists of customers, partners, suppliers, and employees. Each expects your services to be available 24x365 in a seamless fashion. But running an always-on,...
Expect Failure, Plan For It, And You Will Succeed At Serving Customers
February 5, 2016 | Naveen Chhabra
Technology service disruptions have far-reaching effects that can cost your business customers if you don't take the right approach to resiliency. Backup systems have been a staple of business...
Enterprise Mobile Devices, Application Virtualization...
Mobile Professional Productivity, Location-Based Services...
IT Services, Public Cloud...
May 10, 2016 - May 11, 2016
March 14, 2016
June 8, 2016 - June 9, 2016