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Infrastructure & Operations Professionals

Infrastructure & Operations Professionals have to shift focus from internal cost savings and efficiency to initiatives that empower customers and employees.

To succeed, you must execute on a business technology agenda focused on delivering superior customer experience to drive growth; prioritize service design and service engineering; and divide teams into specialized engineering and operations groups.

Who this role is for:

Vice President of Infrastructure & Operations
Director of Infrastructure
Vice President, IT Operations
Director of Technical Services

Latest Research For This Role

Report: A Dangerous Disconnect: Executives Overestimate DevOps Maturity

September 13, 2017 | Robert Stroud

Development and operations (DevOps) is getting a lot of buzz and proving to be a profound driver of business transformation. But we're also seeing a lot of misinformation: While many organizations...

Report: Lead The I&O Software Revolution With Infrastructure-As-Code

Strategic Plan: The Infrastructure Transformation Playbook

September 12, 2017 | Chris Gardner

Infrastructure and operations (I&O) professionals have always focused on delivering services at lower costs and ever-greater efficiency, but customer obsession requires innovation that enables...

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Analysts Serving This Role

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Upcoming Events For This Role

Webinar: Automate Your Configuration Management (You Can't Manage It Otherwise)

October 2, 2017

Webinar: How To Elevate Service Value Beyond The Technology Organization By Shifting To ESM

October 4, 2017

Webinar: Use The Forrester Wave™ To Find The Right DRaaS Service Provider

October 10, 2017

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