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Infrastructure & Operations Professionals

Infrastructure & Operations Professionals have to shift focus from internal cost savings and efficiency to initiatives that empower customers and employees.

To succeed, you must execute on a business technology agenda focused on delivering superior customer experience to drive growth; prioritize service design and service engineering; and divide teams into specialized engineering and operations groups.

Who this role is for:

Vice President of Infrastructure & Operations
Director of Infrastructure
Vice President, IT Operations
Director of Technical Services

Vice President and Group Director Laura Koetzle (00:54)

Challenges facing today’s Infrastructure & Operations leaders:

Provide a technology ecosystem for great customer experiences.

The Modern Service Delivery Playbook For 2016

Enable the adoption of disruptive technologies.

Vendor Landscape: Private Cloud Overview

Support the mobile mind shift.

The Forrester Wave™: Enterprise Mobile Management, Q4 2015

The Workforce Enablement Playbook

Design the engine for business insights.

Supercharge Systems Of Insight With New Infrastructure Architectures

Infrastructure & Operations Blog

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Latest Research For This Role

Report: Case Study: Black Friday Drives BT Transformation At Dixons Carphone

March 22, 2017 | Milan Hanson

Customer satisfaction makes or breaks a retailer, and the annual peak shopping day is the ultimate test. For Dixons Carphone, that test came on Black Friday, the start of the holiday shopping season....

Report: Adoption Profile: Private Cloud in North America, Q1 2017

March 22, 2017 | Lauren E. Nelson

Private cloud adoption is thriving in North America. With increasing interest in public cloud migration, infrastructure and operations (I&O) professionals are concerned about private cloud...

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Analysts Serving This Role

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Upcoming Events For This Role

Forum: Digital Transformation 2017

May 9, 2017 - May 10, 2017

Webinar: Wave Watching: Comparing Findings From Four Public Cloud Platform Forrester Wave™ Evaluations

March 29, 2017

Webinar: Set Your Organization Up For Cloud Success: Assess Your Risk And Preparedness

April 3, 2017

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