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Infrastructure & Operations Professionals

Infrastructure & Operations Professionals have to shift focus from internal cost savings and efficiency to initiatives that empower customers and employees.

To succeed, you must execute on a business technology agenda focused on delivering superior customer experience to drive growth; prioritize service design and service engineering; and divide teams into specialized engineering and operations groups.

Who this role is for:

Vice President of Infrastructure & Operations
Director of Infrastructure
Vice President, IT Operations
Director of Technical Services

Vice President and Group Director Laura Koetzle (00:54)

Challenges facing today’s Infrastructure & Operations leaders:

Provide a technology ecosystem for great customer experiences.

The Modern Service Delivery Playbook For 2016

Enable the adoption of disruptive technologies.

Vendor Landscape: Private Cloud Overview

Support the mobile mind shift.

The Forrester Wave™: Enterprise Mobile Management, Q4 2015

The Workforce Enablement Playbook

Design the engine for business insights.

Supercharge Systems Of Insight With New Infrastructure Architectures

Infrastructure & Operations Blog

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Latest Research For This Role

Report: How To Know Whether Extended Reality Has A Place In Your Innovation Strategy

A Scorecard Approach Helps You Make Smart Investment Decisions — And Avoid Wasteful Ones

April 26, 2017 | J. P. Gownder

Infrastructure and operations (I&O) leaders are increasingly tasked with applying technology to help solve business problems. Extended reality, comprising virtual reality (VR), augmented reality...

Report: The State Of Enterprise Worker Mobility, 2017

Use Forrester's Employee Mobile Mind Shift Index To Inform Your Mobile Strategy

April 21, 2017 | Andrew Hewitt

Mobile isn't just a consumer phenomenon; infrastructure and operations (I&O) leaders and companies that fall short on meeting employee mobility needs miss out on a fundamental opportunity to better...

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Analysts Serving This Role

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Upcoming Events For This Role

Forum: Digital Transformation 2017

May 9, 2017 - May 10, 2017

Webinar: Getting Started With Cloud Migration: Using Migration Services

May 2, 2017

Forum: Digital Transformation Europe 2017

June 8, 2017 - June 9, 2017

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