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Infrastructure & Operations Professionals

Infrastructure & Operations Professionals have to shift focus from internal cost savings and efficiency to initiatives that empower customers and employees.

To succeed, you must execute on a business technology agenda focused on delivering superior customer experience to drive growth; prioritize service design and service engineering; and divide teams into specialized engineering and operations groups.

Who this role is for:

Vice President of Infrastructure & Operations
Director of Infrastructure
Vice President, IT Operations
Director of Technical Services

Latest Research For This Role

Report: Focus On Employees' Daily Journeys To Improve Employee Experience

Continuous Improvement: The Employee Experience Playbook

April 20, 2018 | David K. Johnson

You've rolled out Microsoft Office 365, SharePoint, and a host of mobile apps for employees, but adoption and satisfaction are both stubbornly low. What's missing? Often, organizations have an...

Report: Smart Cloud Contract Negotiation Strategies

What To Seek And What To Abandon For Effective Cloud Contract Negotiation

April 20, 2018 | Bill Martorelli

With accelerating usage of the cloud comes the growing need to contract effectively. The apparent simplicity of the cloud in theory masks considerable complexity in practice. Enterprise customers...

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Analysts Serving This Role

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