Forrester Research For:
Infrastructure & Operations Professionals have to shift focus from internal cost savings and efficiency to initiatives that empower customers and employees.
To succeed, you must execute on a business technology agenda focused on delivering superior customer experience to drive growth; prioritize service design and service engineering; and divide teams into specialized engineering and operations groups.
Vice President of Infrastructure & Operations
Director of Infrastructure
Vice President, IT Operations
Director of Technical Services
June 1, 2016 | Robert Stroud
May 20, 2016 | Richard Fichera
May 18, 2016 | J. P. Gownder
May 13, 2016 | Robert Stroud
I&O Transitions From Reactive Mode To Customer Obsession
July 27, 2016 | Milan Hanson
The business expects infrastructure and operations (I&O) pros to be emergency responders. When customer and business applications are not performing — or not working at all — it affects the entire...
Explore And Balance Neutron's Good And Bad Aspects For Your Cloud
July 22, 2016 | Andre Kindness
Skeptics once shunned OpenStack's maligned Neutron cloud networking module in favor of other network virtualization solutions. Over the past two years, the OpenStack community has doubled down on...
Application Management, Development & Operations (DevOps)...
Knowledge Management, IT Communications & Marketing Of IT...
IT Services, Public Cloud...
September 12, 2016