Forrester Research For:
Infrastructure & Operations Professionals have to shift focus from internal cost savings and efficiency to initiatives that empower customers and employees.
To succeed, you must execute on a business technology agenda focused on delivering superior customer experience to drive growth; prioritize service design and service engineering; and divide teams into specialized engineering and operations groups.
Vice President of Infrastructure & Operations
Director of Infrastructure
Vice President, IT Operations
Director of Technical Services
August 31, 2015 | J. P. Gownder
August 26, 2015 | J. P. Gownder
August 25, 2015 | Naveen Chhabra
September 1, 2015 | William Martorelli
In the face of unprecedented and escalating demands on information technology brought on by the age of the customer, infrastructure and operations (I&O) professionals are being forced to rapidly...
Executive Overview: The Cloud Computing Playbook For 2015
August 24, 2015 | Glenn O'Donnell
Cloud computing can be a game-changer for your enterprise but it's also rife with misinformation. A confusing array of cloud definitions and erroneously identified "cloud" solutions are but a couple...
IT Process Automation, Balanced Scorecard...
Management & Organization, IT Process Automation...
Management & Organization, Go-To-Market Strategies...
September 23, 2015
September 25, 2015