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Infrastructure & Operations Professionals

Infrastructure & Operations Professionals have to shift focus from internal cost savings and efficiency to initiatives that empower customers and employees.

To succeed, you must execute on a business technology agenda focused on delivering superior customer experience to drive growth; prioritize service design and service engineering; and divide teams into specialized engineering and operations groups.

Who this role is for:

Vice President of Infrastructure & Operations
Director of Infrastructure
Vice President, IT Operations
Director of Technical Services

Vice President and Group Director Laura Koetzle (00:54)

Challenges facing today’s Infrastructure & Operations leaders:

Provide a technology ecosystem for great customer experiences.

Gear Up For Modern Service Delivery

The Modern Service Delivery Playbook For 2015

Enable the adoption of disruptive technologies.

The Forrester Wave™: Hosted Private Cloud Solutions, Q4 2014

Support the mobile mind shift.

How To Budget For Workforce And Customer-Facing Technologies In 2015 And Beyond

The Workforce Enablement Playbook For 2015

Design the engine for business insights.

Top Technologies For The Infrastructure & Operations BT Agenda

Infrastructure & Operations Blog

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Latest Research For This Role

Report: Brief: I&O And CX Pros Jointly Improving Customer Experience Is A Win-Win

Strategic Plan: The Modern Service Delivery Playbook For 2015

June 30, 2015 | Amy DeMartine

We live in a world where customers use software to interact with our products and services. However, software is infinitely malleable, which leaves us to question what we should build and why....

Report: Assess Your Cloud Maturity

Assessment: The Cloud Computing Playbook

June 30, 2015 | Lauren E. Nelson

As infrastructure and operations (I&O) leaders refine cloud strategies to deliver the experiences and the agility that their firms' customers demand, they'll need to assess their level of cloud...

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Analysts Serving This Role

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Upcoming Events For This Role

Webinar: Make Your Banking Legacy IT Ready For BT

July 14, 2015

Webinar: The Forrester Wave™: SaaS Web Content Security

July 28, 2015

Webinar: Planning Your Digital App Platform: Consumers, Commerce, Devices Take Center Stage

July 28, 2015

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