Roles We Serve

Marketing & Strategy:

Technology Management:

Technology Industry:

Forrester Research For:

Infrastructure & Operations Professionals

Infrastructure & Operations Professionals have to shift focus from internal cost savings and efficiency to initiatives that empower customers and employees.

To succeed, you must execute on a business technology agenda focused on delivering superior customer experience to drive growth; prioritize service design and service engineering; and divide teams into specialized engineering and operations groups.

Who this role is for:

Vice President of Infrastructure & Operations
Director of Infrastructure
Vice President, IT Operations
Director of Technical Services

Vice President and Group Director Laura Koetzle (00:54)

Challenges facing today’s Infrastructure & Operations leaders:

Provide a technology ecosystem for great customer experiences.

The Modern Service Delivery Playbook For 2016

Enable the adoption of disruptive technologies.

Vendor Landscape: Private Cloud Overview

Support the mobile mind shift.

The Forrester Wave™: Enterprise Mobile Management, Q4 2015

The Workforce Enablement Playbook

Design the engine for business insights.

Supercharge Systems Of Insight With New Infrastructure Architectures

Infrastructure & Operations Blog

View more posts

Latest Research For This Role

Report: Vendor Landscape: Hybrid Cloud Management Solutions Of Major Service Providers, Q2 2016

May 23, 2016 | Naveen Chhabra

Service providers are relying more upon software assets and intellectual property (IP) when carrying out client engagements. This is certainly true with hybrid cloud management: Providers are...

Report: Brief: Unified Device Management Isn't Here Yet

EMM Tools Can't Do It All, So For Now, You Still Need PC Management Tools

May 16, 2016 | Christian Kane

Many workers use PCs as their primary devices, but mobile devices are becoming just as critical to them as mobile gains more capabilities and access to corporate data. This means that employees...

View more research

Analysts Serving This Role

View more analysts

Upcoming Events For This Role

Forum: DIGITAL TRANSFORMATION EUROPE 2016

June 8, 2016 - June 9, 2016

Webinar: CX Leaders Walk The Walk, CX Laggards Just Talk: How Customer-Obsessed Companies Live Their Cultural Values

June 8, 2016

Webinar: Wrap Internet Of Things (IoT) Solutions With The Right DevOps Processes

June 9, 2016

View more events