Forrester Research For:
Infrastructure & Operations Professionals have to shift focus from internal cost savings and efficiency to initiatives that empower customers and employees.
To succeed, you must execute on a business technology agenda focused on delivering superior customer experience to drive growth; prioritize service design and service engineering; and divide teams into specialized engineering and operations groups.
Vice President of Infrastructure & Operations
Director of Infrastructure
Vice President, IT Operations
Director of Technical Services
May 1, 2016 | Richard Fichera
April 14, 2016 | J. P. Gownder
April 12, 2016 | J. P. Gownder
April 2, 2016 | David Johnson
Performance Management: The I&O Transformation Playbook
May 4, 2016 | Milan Hanson
Infrastructure and operations (I&O) transformation performance management practices must satisfy key transformation goals. First, they must help I&O leaders drive their transformation by promoting...
Road Map: The Modern Service Delivery Playbook
May 3, 2016 | Amy DeMartine
Digital businesses are the new norm, and to compete in this new digital market, software applications and products must contain new sources of customer value while at the same time adopting new...
IT Process Automation, ITIL...
Management & Organization, Enterprise Mobile Devices...
IT Process Automation, Software Distribution...
May 10, 2016 - May 11, 2016
June 8, 2016 - June 9, 2016
June 8, 2016