Forrester Research For:
Infrastructure & Operations Professionals have to shift focus from internal cost savings and efficiency to initiatives that empower customers and employees.
To succeed, you must execute on a business technology agenda focused on delivering superior customer experience to drive growth; prioritize service design and service engineering; and divide teams into specialized engineering and operations groups.
Vice President of Infrastructure & Operations
Director of Infrastructure
Vice President, IT Operations
Director of Technical Services
June 25, 2015 | Richard Fichera
June 23, 2015 | Andre Kindness
Strategic Plan: The Modern Service Delivery Playbook For 2015
June 30, 2015 | Amy DeMartine
We live in a world where customers use software to interact with our products and services. However, software is infinitely malleable, which leaves us to question what we should build and why....
Assessment: The Cloud Computing Playbook
June 30, 2015 | Lauren E. Nelson
As infrastructure and operations (I&O) leaders refine cloud strategies to deliver the experiences and the agility that their firms' customers demand, they'll need to assess their level of cloud...
Storage Management, Backup & Recovery...
Mobile Application Development, Mobile Application Platforms...
IT Services, Public Cloud...
July 14, 2015
July 28, 2015
July 28, 2015