- For all Roles
For Infrastructure & Operations Professionals
Infrastructure and operations (I&O) leaders look to inject technology innovations into business processes, be they operational workforce workflows or customer experiences. But the landscape of d...
- Downloads: 68
For Customer Experience Professionals
At Forrester's CXNYC 2015 Forum, mainstage speakers provided a forward-looking glimpse into the practices necessary to deliver exceptional customer experience (CX). Speakers, from CX to marketin...
- Downloads: 171
The digital world your company now operates in requires a radically different corporate culture — one that's obsessed with improving the customer experience and encouraging a more open, co...
- Downloads: 154
For eBusiness & Channel Strategy Professionals
For most firms, digital transformation is a major undertaking, and one that even the savviest of eBusiness professionals can't scope, design, and deliver in one big bang. The cultural and organi...
- Downloads: 99
For Application Development & Delivery Professionals
Forrester's Q3 2014 Global Financial Services Architecture Online Survey identified both the major areas in which financial services companies are investing and the areas they are considering fo...
- Downloads: 182