Innovation

Defined broadly, innovation is any transformation of a process, offering, or business model that has business impact.

Latest Research

  • For eBusiness & Channel Strategy Professionals

    REPORT: Case Study: How Carbon Redefined Customer Service In 3D Printing

    October 16, 2018 Daniel Hong, Laura Naparstek

    Digital business professionals aspire to disrupt their industries by offering differentiated customer service experiences that drive loyalty and revenue. Carbon disrupts the already disruptive 3D printing market with internet of things (IoT)-fueled experiences that underpin a predictive customer service model, helping it to enrich and maintain customer relationships. This case study unpacks Carbon's customer service practices and highlights the strategic advantages and savings in cost, time, and effort its support and sales model have generated.

  • For CIO Professionals

    REPORT: Emerging Technology Spotlight: Additive Manufacturing

    Additive Manufacturing Transforms The Products We Use Daily

    October 15, 2018 Carlton A. Doty

    Advancements in 3D-printing technology stand poised to revolutionize the way mass-produced products are made. With additive manufacturing, a technology-enabled process, manufacturers can accelerate time-to-market, reduce supply chain costs, increase returns on parts, and enable mass customization. Meanwhile, barriers to entry in manufacturing will decrease, allowing new competitors to enter and disrupt markets. CIOs and business technology leaders should read this brief to understand how to gain competitive advantage through additive methods.

  • For CIO Professionals

    REPORT: Gauge Your Innovation Capability Maturity

    Assessment: The Innovation And Emerging Technology Playbook

    October 9, 2018 Dan Bieler

    Business leaders recognize that developing and maintaining robust innovation capabilities is key to their companies' success in the digital era — because innovation addresses customers' and employees' constantly evolving expectations. To determine your organization's shortcomings and areas for development, we designed a self-assessment around five core competencies: strategy, culture, structure, technology, and ecosystems. CIOs as well as digital and innovation leaders can use this self-assessment as a starting point to advance their innovation capabilities.

  • For eBusiness & Channel Strategy Professionals

    REPORT: A Cautionary Tale: Why Digital Monopolies Need Strong CX Too

    Weak Customer Experiences Threaten Grab's Dominance In Singapore

    October 3, 2018 Tom Mouhsian, Dane Anderson

    When Uber exited Southeast Asia in exchange for a 27.5% stake in homegrown digital darling Grab, few questioned the bright future that lay in store for Grab. But the three months since the merger have been anything but smooth, especially in Singapore. Grab managed to irritate customers and drivers alike with changes that they perceived as heavy-handed and arrogant. This report shows why the customer experience (CX) is critical for high-flying digital disruptors and outlines the steps eBusiness professionals should take and the mistakes they need to avoid.

  • For CIO Professionals

    REPORT: Emerging Technology Spotlight: Deep Learning

    Deep Learning Unlocks The Value Of New Use Cases

    October 1, 2018 Brandon Purcell, Mike Gualtieri

    Much of today's interest in artificial intelligence (AI) comes from advances in deep learning, a branch of machine learning that analyzes data using neural networks. Deep learning is particularly adept at analyzing images, video, and natural language text. This report helps CIOs and business technology leaders understand the potential of deep learning for enterprise applications.

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