Defined broadly, innovation is any transformation of a process, offering, or business model that has business impact.

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2 results in Reports

  • Innovation
  • Client Choice
  • For Customer Experience Professionals

    Report:Innovation In Health Insurance Customer Experience

    How Leading Health Insurers Drive Change Inside And Outside Of Their Walls

    The health insurance industry faces discontent from both its consumer and provider customers. With new regulations and an elevated national discourse on health reform, the time for change is now. But...

    • Downloads: 1177
  • For Enterprise Architecture Professionals

    Report:Can EA Drive Business Innovation?

    Point/Counterpoint From Forrester's Enterprise Architecture Forum 2008

    In spite of the existence of many organizational barriers, enterprise architecture (EA) can successfully drive business innovation efforts. However, this must be done through close collaboration with...

    • Downloads: 672