Why Read This
Sourcing and vendor management (SVM) professionals want to gain additional benefits from incumbent offshore suppliers, particularly incremental savings and improved relationship governance. Many clients are also considering new providers, and they're seeking information on the vendor landscape. Forrester analyzed the inquiries from Q1 2010 to find patterns among clients. Most clients indicated an increased importance in managing existing relationships effectively, as well as striking new ones. Questions regarding pricing and rates, alternative geographies, and changes in the vendor landscape are hot subjects now.