While insurers have rightly embraced eBusiness strategies and are extending their online experience to mobile platforms, consumers have specific concerns and demands within these contexts. Meeting them requires a focus on customer attraction and retention, plus the infrastructure to deliver services efficiently.


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  • For eBusiness & Channel Strategy Professionals

    Report: 2017 US Mobile Auto Insurance Functionality Benchmark

    Meeting the mobile needs of your auto insurance customers demands an understanding of where you — and your rivals — are now, and how you'll iterate your way to success. This report details the f...

  • For eBusiness & Channel Strategy Professionals

    Report: The Digital Insurance Imperative

    Digital technologies will change the insurance industry irrevocably over the coming decade. New entrants will disrupt the value chain. Vertically integrated firms will be too slow to adapt. Firm...

  • For Customer Insights Professionals

    Report: How US Online Consumers Approach Their Healthcare

    Many US consumers face new choices and responsibilities for their health insurance. As health plans become increasingly complex, consumers need to merge their understanding of health insurance w...

  • For eBusiness & Channel Strategy Professionals

    Report: Use The DOL Fiduciary Rule As A Catalyst For Transformation

    Originally slated for April 10, 2017, the US Department of Labor's conflict of interest fiduciary rule has been delayed and is now scheduled to go into effect on June 9. Executives in the US wea...

  • For Enterprise Architecture Professionals

    Report: A Snapshot Of Emerging Insurtech Firms

    As insurance firms transform — on the inside and outside — to become customer-centric technology firms, the industry as a whole has discovered opportunities to disrupt each stage of the insuranc...

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Analysts who cover Insurance