Internet of Things (IoT)

Latest Research

  • For eBusiness & Channel Strategy Professionals

    REPORT: The Top Retail Technology Investments In 2018

    Retailers Must Distinguish Hot From Hype In Tech Investments

    May 30, 2018 Brendan Witcher

    Retailers must forge through the crowded digital landscape to determine which technologies will most effectively meet their customers' unique expectations. For our annual top trends study, we interviewed more than 30 industry professionals from over 20 retailer companies to ask about retail technology investments this year. This report gives digital business professionals insights into which technologies retailers are investing in and to what extent.

  • For CIO Professionals

    REPORT: Internet-Of-Things Heat Map 2018

    Prioritize IoT Use Cases Based On Value To Your Company Operations

    April 23, 2018 Michele Pelino, Frank E. Gillett

    CIOs face a daunting, fragmented array of internet-of-things (IoT) solutions to enhance operational efficiencies and enable personalized customer experiences. IoT use cases like building management, security, and surveillance apply to many firms; other use cases enhance operational processes; and still others address specialized needs in industries such as healthcare or industrial manufacturing. This report helps you determine which use cases might be relevant to your organization and evaluate the impact they have on your company's strategic business priorities.

  • For CIO Professionals

    REPORT: Video: The Three IoT Scenarios

    April 2, 2018 Frank E. Gillett

    The wide variety of solutions for internet-of-things (IoT) tech makes it hard to sort out the value. IoT enables firms to sense and control real world events. CIOs and digital leaders should sort through the three IoT scenarios — design, operate, consume — to determine which ones apply to their companies and how to use them to better serve customers.

  • For Security & Risk Professionals

    REPORT: Future-Proof Your Digital Business With Zero Trust Security

    Vision: The Security Architecture And Operations Playbook

    March 28, 2018 Jeff Pollard

    As CIOs develop hybrid cloud strategies to help their organization become fast, flexible, and innovative, it's the perfect time to migrate to a Zero Trust security architecture. Security and risk (S&R) leaders can use their organization's mandate for digital transformation to escape from legacy networks full of "security debt" stemming from tradeoffs and competing priorities. Security can exploit this migration to build in — rather than bolt on — Zero Trust security architectural principles. This is an update of a previously published report; Forrester reviews and updates it periodically for continued relevance and accuracy.

  • For CIO Professionals

    REPORT: CIOs Should Add IoT Context To Customer Experience Systems

    Use Journey Analytics Platforms To Integrate IoT Data For CX Pros

    March 15, 2018 Frank E. Gillett

    Customer expectations for high-quality touches are expanding beyond the mobile and web realms. Internet-of-things (IoT) technology offers new capabilities to sense and control physical products and real-world experiences. So, CIOs and customer experience (CX) pros need each other's help to weave relevant context and control available from IoT sources into customer journeys. Forrester believes that journey analytics platforms will become the integration point for working with IoT.

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