Internet of Things (IoT)

Latest Research

  • For CIO Professionals

    REPORT: Reimagine The Product Innovation Cycle For Connected Products

    Product Companies Need Customer Experience Help To Create Connected Experiences Using The Internet Of Things

    February 26, 2019 Frank E. Gillett

    For physical goods, the traditional product development process is no longer sufficient. Customers now expect their physical product experiences to be personalized and constantly improving. CIOs and product leaders must embrace new approaches to implement continuous product innovation cycles. Use internet-of-things (IoT) data from connected products and collaborate with customer experience (CX) pros to better integrate data about customer behavior into ongoing product improvements.

  • For CIO Professionals

    REPORT: The Power Behind Digital Ecosystems

    Invest In Two Emerging Technologies To Accelerate Digital Ecosystem Returns

    February 21, 2019 Brian Hopkins

    Digital leaders build connected ecosystems of business, people, or things. As ecosystems grow, they can increase in effectiveness very quickly, but only if you have laid the right technology foundation. CIOs must understand the potential of digital ecosystems to achieve exponential benefits and help their firms invest in the right emerging technologies that accelerate them.

  • For Customer Experience Professionals

    REPORT: What's New In Service Design And What It Means For CX Pros

    Highlights From The 2018 Global Service Design Conference With Forrester's Analysis

    February 13, 2019 Karine Cardona-Smits

    What's the latest in service design, and what does it mean for customer experience (CX) professionals? Forrester attended the 2018 Service Design Global Conference in October to investigate, and we spotted four major trends. This report lays them out with Forrester's analysis of what each one means for improving experiences.

  • For Infrastructure & Operations Professionals

    REPORT: Extended Reality Will Help Manufacturers With More Than Just Training And Remote Assistance

    Look Past The Hype To See Where Augmented, Mixed, Or Virtual Reality Creates Value In Industrial Use Cases

    February 12, 2019 Paul Miller

    Augmented reality (AR), mixed reality (MR), and virtual reality (VR), collectively referred to as extended reality, are making their way into manufacturing environments. However, there's a disconnect between the hype around flashy immersive environments and the pragmatic reality of training and remote assistance use cases. This report helps infrastructure and operations (I&O) professionals understand the trends and decide where best to focus their attention in 2019.

  • For Infrastructure & Operations Professionals

    REPORT: IoT Ignites Interest In Outcome-Based Pricing In Manufacturing

    Alternative Pricing Models Are Worth Exploring Only When All Sides Agree On Key Metrics

    February 8, 2019 Paul Miller, Michele Pelino

    The internet of things (IoT) provides new visibility into the physical assets and outputs of business, making IoT projects well suited to support alternative contractual relationships, such as those designed around outcome-based or value-based pricing. This report helps infrastructure and operations (I&O) professionals who support engagements using IoT understand the implications of these projects, providing guidance on situations where alternative contractual relationships make sense — and where they don't.

View all research

Analysts Who Cover Internet of Things (IoT)

View all related analysts