J. P.   Gownder

J. P. Gownder

Vice President, Principal Analyst Serving CIO Professionals

J. P. Gownder is a vice president and principal analyst serving CIOs, CTOs, and other technology and business leaders. He leads Forrester’s research into the impact that automation technologies like artificial intelligence, smart software, robotics, and customer self-service have on the future of work, the future of jobs, and the economy. His research also covers the role that technology innovations play in the workforce, employee experience, and the adoption of emerging technologies. Finally, his research into virtual and augmented reality, intelligent agents, wearable computing, PCs, tablets, smartphones, and the devices and systems that power retail experiences helps CIOs optimize investments and strategies.

Previous Work Experience

J. P. has held numerous roles across Forrester since 2005. He has served as vice president of business development in Forrester’s data organization and as a custom quantitative research expert. He has also served as a research director, managing a team of analysts who served consumer product strategists.

A recognized thought leader in charting the future course of technology, J. P. has helped clients all over the world build winning technology business strategies. J. P.'s background includes strategy consulting, market research, and data-oriented consulting positions. Prior to joining Forrester, J. P. worked in a variety of management consulting and analyst roles, in both the US and Europe.

A prolific writer and speaker, J. P. has written articles for publications such as Mashable, Information Week, ComputerWorld, Forbes, The Los Angeles Times, and The Washington Post. He has also been quoted in The Financial Times, The Wall Street Journal, The New York Times, USA Today, Wired, and many other publications, and he has appeared on NBC television, Voice of America, National Public Radio, and other media outlets.

Education

J. P. graduated from Harvard University with a B.A. (magna cum laude) and an M.A. in political science. He also conducted research at the Harvard Business School.

J. P. Gownder

Vice President, Principal Analyst Serving CIO Professionals

J. P. Gownder is a vice president and principal analyst serving CIOs, CTOs, and other technology and business leaders. He leads Forrester’s research into the impact that automation technologies like artificial intelligence, smart software, robotics, and customer self-service have on the future of work, the future of jobs, and the economy. His research also covers the role that technology innovations play in the workforce, employee experience, and the adoption of emerging technologies. Finally, his research into virtual and augmented reality, intelligent agents, wearable computing, PCs, tablets, smartphones, and the devices and systems that power retail experiences helps CIOs optimize investments and strategies.

Previous Work Experience

J. P. has held numerous roles across Forrester since 2005. He has served as vice president of business development in Forrester’s data organization and as a custom quantitative research expert. He has also served as a research director, managing a team of analysts who served consumer product strategists.

A recognized thought leader in charting the future course of technology, J. P. has helped clients all over the world build winning technology business strategies. J. P.'s background includes strategy consulting, market research, and data-oriented consulting positions. Prior to joining Forrester, J. P. worked in a variety of management consulting and analyst roles, in both the US and Europe.

A prolific writer and speaker, J. P. has written articles for publications such as Mashable, Information Week, ComputerWorld, Forbes, The Los Angeles Times, and The Washington Post. He has also been quoted in The Financial Times, The Wall Street Journal, The New York Times, USA Today, Wired, and many other publications, and he has appeared on NBC television, Voice of America, National Public Radio, and other media outlets.

Education

J. P. graduated from Harvard University with a B.A. (magna cum laude) and an M.A. in political science. He also conducted research at the Harvard Business School.

J. P. Gownder's Research

Most RecentMost Popular
  • For Infrastructure & Operations Professionals

    REPORT: The Technology-Augmented Employee

    How Emerging Technologies Like Artificial Intelligence Are Reshaping The Future Of Work

    February 13, 2018J. P. Gownder

    Infrastructure and operations (I&O) leaders seek to drive employee productivity, engagement, and success by deploying a wide array of technologies. These include everything from traditional devices like PCs, tablets, and smartphones to emerging devices like wearables and smart glasses to powerful new software like artificial intelligence (AI) and intelligent agents. To successfully augment employees with technologies, you must first understand the terrain and best practices, which this report reveals.

  • For Infrastructure & Operations Professionals

    REPORT: Predictions 2018: Automation Alters The Global Workforce

    Ten Key Developments In Automation Reshape The Industry In 2018

    November 9, 2017 Chris Gardner, J. P. Gownder, Craig Le Clair, Elinor Klavens, Joseph Blankenship, Tim Sheedy, Robert Stroud, Diego Lo Giudice

    Automation has been one of the most profound and disruptive forces in human history. The market for automation in many forms will accelerate faster in 2018 as firms look to squeeze performance and insights out of previously commodity operations. Companies that master automation will dominate their industries. This report outlines Forrester's 10 key predictions for the evolution of automation in 2018 and prescribes the optimal ways for Infrastructure and operations (I&O) leaders to respond.

  • For Infrastructure & Operations Professionals

    REPORT: Predictions 2018: Employee Experience Powers The Future Of Work

    November 8, 2017 David K. Johnson, J. P. Gownder, Craig Le Clair, TJ Keitt, Andrew Hewitt, Michele Pelino

    Sustained business growth depends on your company's employees being more agile, informed, and responsive. I&O execs and other technology and business leaders responsible for workforce technology and productivity must manage a rapidly changing landscape on multiple fronts — not just technology. This report highlights the key shifts coming to the future of work that will contribute to growth by helping employees improve customers' experiences; it also describes how you should prepare for them in 2018.

  • For Infrastructure & Operations Professionals

    REPORT: Everyday Technology Choices For A Better Employee Experience

    Design Effective Workforce Strategies For Laptops, Tablets, Smartphones, And Beyond

    September 26, 2017J. P. Gownder

    Having the right tools to do the job is a prerequisite to empowering a positive employee experience. Yet, too often, organizations still neglect the everyday technologies that employees use, relying on outdated devices and software and feeling constrained by budgets. Infrastructure and operations (I&O) leaders should read this report to learn how to turbocharge employee experience, which will lead to top-line revenue growth for their firms.

  • For Infrastructure & Operations Professionals

    REPORT: Drive Employee Productivity With Rugged Mobile Moments

    Ensure That Your Device Strategy Meets The Rugged Requirements Of Employees In Less-Than-Ideal Conditions

    August 10, 2017J. P. Gownder, Andrew Hewitt

    Delivering on a strategy to improve your business' customer experience or supplying an employee with key data might hinge on greater resilience than your average iPhone provides. The only way to ensure that a device can withstand certain conditions is by ruggedization — a process that uses a set of rigorous certifications to increase longevity and effectiveness of employee devices in harsh environments and nontraditional settings. This report gives infrastructure and operations (I&O) professionals our latest research on the rugged market and helps them match the right rugged technology to the right employees in their immediate context. This is an update of a previously published report; Forrester reviews and revises it periodically for continued relevance and accuracy.

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