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J. P.   Gownder

J. P. Gownder

Vice President, Principal Analyst Serving CIO Professionals

J. P. Gownder is a vice president and principal analyst serving CIOs, CTOs, and other technology and business leaders. He leads Forrester’s research into the impact that automation technologies like artificial intelligence, smart software, robotics, and customer self-service have on the future of work, the future of jobs, and the economy. His research also covers the role that technology innovations play in the workforce, employee experience, and the adoption of emerging technologies. Finally, his research into virtual and augmented reality, intelligent agents, wearable computing, PCs, tablets, smartphones, and the devices and systems that power retail experiences helps CIOs optimize investments and strategies.

Previous Work Experience

J. P. has held numerous roles across Forrester since 2005. He has served as vice president of business development in Forrester’s data organization and as a custom quantitative research expert. He has also served as a research director, managing a team of analysts who served consumer product strategists.

A recognized thought leader in charting the future course of technology, J. P. has helped clients all over the world build winning technology business strategies. J. P.'s background includes strategy consulting, market research, and data-oriented consulting positions. Prior to joining Forrester, J. P. worked in a variety of management consulting and analyst roles, in both the US and Europe.

A prolific writer and speaker, J. P. has written articles for publications such as Mashable, Information Week, ComputerWorld, Forbes, The Los Angeles Times, and The Washington Post. He has also been quoted in The Financial Times, The Wall Street Journal, The New York Times, USA Today, Wired, and many other publications, and he has appeared on NBC television, Voice of America, National Public Radio, and other media outlets.

Education

J. P. graduated from Harvard University with a B.A. (magna cum laude) and an M.A. in political science. He also conducted research at the Harvard Business School.

J. P. Gownder

Vice President, Principal Analyst Serving CIO Professionals

J. P. Gownder is a vice president and principal analyst serving CIOs, CTOs, and other technology and business leaders. He leads Forrester’s research into the impact that automation technologies like artificial intelligence, smart software, robotics, and customer self-service have on the future of work, the future of jobs, and the economy. His research also covers the role that technology innovations play in the workforce, employee experience, and the adoption of emerging technologies. Finally, his research into virtual and augmented reality, intelligent agents, wearable computing, PCs, tablets, smartphones, and the devices and systems that power retail experiences helps CIOs optimize investments and strategies.

Previous Work Experience

J. P. has held numerous roles across Forrester since 2005. He has served as vice president of business development in Forrester’s data organization and as a custom quantitative research expert. He has also served as a research director, managing a team of analysts who served consumer product strategists.

A recognized thought leader in charting the future course of technology, J. P. has helped clients all over the world build winning technology business strategies. J. P.'s background includes strategy consulting, market research, and data-oriented consulting positions. Prior to joining Forrester, J. P. worked in a variety of management consulting and analyst roles, in both the US and Europe.

A prolific writer and speaker, J. P. has written articles for publications such as Mashable, Information Week, ComputerWorld, Forbes, The Los Angeles Times, and The Washington Post. He has also been quoted in The Financial Times, The Wall Street Journal, The New York Times, USA Today, Wired, and many other publications, and he has appeared on NBC television, Voice of America, National Public Radio, and other media outlets.

Education

J. P. graduated from Harvard University with a B.A. (magna cum laude) and an M.A. in political science. He also conducted research at the Harvard Business School.

J. P. Gownder's Research

Most RecentMost Popular
  • For CMO Professionals

    REPORT: The Future Of Work Starts Now

    Four Shocks Will Sort Out The Winners From The Losers In The 2020s

    April 14, 2020 James L. McQuivey, J. P. Gownder, David K. Johnson, Mark Brandau

    The "roaring 2020s" have started with a force: a pandemic that will propel us into the future of work faster than expected. Like its namesake decade from the 20th century, the 2020s will be full of challenges. But this time, many of the forces that determine who will win (or lose) are already visible — and just got fast-tracked. Systemic risk, robots, employee data, and employee power are already causing shocks to your system. Not everything you hear about the future of work matters, but these four things will, so take note and prepare to shock-proof your organization.

  • For Customer Experience Professionals

    REPORT: Six Ways You Should Use The Federal Stimulus To Drive Customer Obsession

    April 9, 2020 Rick Parrish, TJ Keitt, J. P. Gownder, David K. Johnson, Ted Schadler

    The Coronavirus Aid, Relief, and Economic Security (CARES) Act features nearly $1 trillion in benefits to businesses. How will your company use its share? In this report, we detail six ways that customer-obsessed firms can use the stimulus package to put customers at the center of everything they do.

  • For CIO Professionals

    REPORT: Work From Home Is Simply Step One: Employee Relationship Management For COVID-19

    Employers Will Need More Than Work-From-Home Policies To Help Workers Adapt

    March 26, 2020J. P. Gownder

    COVID-19 is a human tragedy: Lost lives, psychological suffering, and severe economic disruption are now inevitable outcomes. Those trying to continue with business operations need a thoughtful approach to guide their employees through these historic challenges. The current mantra of "work from home" has its limits, as nearly half of US employees can't and those who can face other obstacles that you must take specific actions to address. Read this report to understand the short- and long-term impact of COVID-19 on where and how we work.

  • For CIO Professionals

    REPORT: Invisible Resources Are The Secret Weapon For Growth

    Design A Future Of Work Strategy That Immediately Maximizes The Potential Of Intelligent Software And AI

    March 11, 2020J. P. Gownder

    Most leaders face a conundrum: They must innovate to grow their companies while simultaneously cutting costs. Satisfying both these imperatives is tricky, but there's an approach that can accomplish both: harnessing invisible resources — assets that are already available but hard to see — using technology. This report tells leaders why and how to do so.

  • For eBusiness & Channel Strategy Professionals

    REPORT: The Future Of Work In Wealth Management

    Routine Compliance And Office Management Tasks Give Way To Deeper Client Relationships And Digital Skills

    March 2, 2020 Vijay Raghavan, J. P. Gownder, August du Pont

    Digital technology can perform routine tasks such as data entry more effectively than humans and has freed up human workers to complete other, more complex tasks. Investment managers who find the right balance of human and machine labor will thrive. To help you better understand this progression and how to manage your talent pool, this report quantifies the net change for job categories in investment management. CEOs, CIOs, HR leaders, and enterprise architects can use this taxonomy to plan for a very different workforce.

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