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Jacob   Morgan

Jacob Morgan

Senior Analyst Serving eBusiness & Channel Strategy Professionals

Jacob serves digital business professionals, helping them understand and respond to the challenges of digitizing their business strategy as well as understand how culture, technology, and organizational change can help accelerate transformation and innovation. Jacob advises digital business leaders on how to drive forward their digital agenda within financial services and other verticals, with research exploring digital business strategy, evolving collaborative business models, API business strategy, open banking, consumers, digital and mobile payments, as well as emerging disruptive trends. He is based in the UK and has global coverage.

Previous Work Experience

Jacob joined Forrester from Capital One (Europe) where he worked for the CIO as a senior consultant in digital innovation. His role included digital strategy, transformative change, managing the future payments strategy, and market scanning for emergent opportunities. Jacob also spent a number of years at Capital One working as an IT architect and business systems analyst, delivering the architecture for contactless payments. Prior to Capital One, Jacob spent four years working for the chief executive of a not-for-profit sector organization, leading online adoption and technology integration.

Education

Jacob holds a degree in English literature from the University of Nottingham.

Jacob Morgan

Senior Analyst Serving eBusiness & Channel Strategy Professionals

Jacob serves digital business professionals, helping them understand and respond to the challenges of digitizing their business strategy as well as understand how culture, technology, and organizational change can help accelerate transformation and innovation. Jacob advises digital business leaders on how to drive forward their digital agenda within financial services and other verticals, with research exploring digital business strategy, evolving collaborative business models, API business strategy, open banking, consumers, digital and mobile payments, as well as emerging disruptive trends. He is based in the UK and has global coverage.

Previous Work Experience

Jacob joined Forrester from Capital One (Europe) where he worked for the CIO as a senior consultant in digital innovation. His role included digital strategy, transformative change, managing the future payments strategy, and market scanning for emergent opportunities. Jacob also spent a number of years at Capital One working as an IT architect and business systems analyst, delivering the architecture for contactless payments. Prior to Capital One, Jacob spent four years working for the chief executive of a not-for-profit sector organization, leading online adoption and technology integration.

Education

Jacob holds a degree in English literature from the University of Nottingham.

Jacob Morgan's Research

Most RecentMost Popular
  • For eBusiness & Channel Strategy Professionals

    REPORT: Build A Thriving Developer Community

    How Leading Financial Firms Prioritize Developer Engagement

    April 16, 2020Jacob Morgan, Jost Hoppermann

    Astute digital business leaders recognize that a developer portal is actually a shop window to entice collaboration and innovation with the developer community — the ultimate builders of ecosystems. But in the age of open banking, simply providing access to APIs, documentation, and a sandbox is not enough. This report examines leading developer engagement programs in financial services companies, uncovering the crucial features that help you win, serve, and retain your external developer community to help position your firm for success.

  • For eBusiness & Channel Strategy Professionals

    REPORT: The State Of Open Banking In Australia

    April 14, 2020 Zhi-Ying Barry, Jacob Morgan

    The Australian government has mandated that the Big Four banks comply with open banking by July 2020 and that all other authorized deposit-taking institutions (ADIs) comply by July 2021. Many banks are struggling to get their legacy systems ready for this new data-sharing regime. Digital strategy professionals should read this report to find out what open banking in Australia entails, how financial services firms are responding, and what your bank should do about open banking.

  • For Application Development & Delivery Professionals

    REPORT: Retailers, Use PSD2 To Drive Differentiation For Your Customers

    Use The Strong Customer Authentication Delay To Optimize Your Response

    January 17, 2020Jacob Morgan, George Lawrie, Paul McKay

    The second Payment Services Directive (PSD2) is a mandatory regulation to which all merchants in the EEA — and other retailers who have customers in the EEA — must conform. Among other provisions, it changes the online transaction authentication process, provides the right for the customer to pay by credit transfer directly from a payment account, and reinforces legislation on payment surcharges. This report describes how application development and delivery (AD&D) professionals working in retail should respond to the legislation.

  • For eBusiness & Channel Strategy Professionals

    REPORT: Predictions 2020: Banking

    Competition Will Intensify With Better Deposits And New Innovative Services And Pricing Models

    November 5, 2019 Peter Wannemacher, Jacob Morgan, Alyson Clarke, Jost Hoppermann

    Banking executives are getting used to the fast pace of innovation and change in the industry. 2020 will be no different, as new entrants will target customers with better deposit products, corporate banks will compete on digital experience, and banking regulators globally will bring in more regulation to rebalance the playing field to favor new entrants.

  • For CIO Professionals

    REPORT: Predictions 2020: Europe

    Europe Will Deliver Regulatory Leadership Amid Uncertainty

    November 4, 2019 Martha Bennett, Dan Bieler, Thomas Husson, Enza Iannopollo, Pascal Matzke, Paul McKay, Jacob Morgan, Joana de Quintanilha

    In 2020, European firms will grapple with increased volatility on both the economic and geopolitical fronts, and Germany's industrial firms, Digital China, and regulators will capitalize on the opportunities that uncertainty creates. This report guides leaders at European firms through Forrester's five most important predictions for the region in 2020.

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