Jean-Pierre Garbani

Vice President, Principal Analyst serving Infrastructure & Operations PROFESSIONALS

J.P. serves Infrastructure & Operation Professionals in predicting and quantifying IT disruptions. J.P.'s expertise is in the IT management software and IT operations market, and his research examines the shifting industry dynamics caused by economic pressures and the impact of new technologies such as virtualization on the IT organization.

J.P. has several decades of experience as an IT technology designer and marketer and also as a client of IT technology. He has broad experience in designing advanced technology solutions in industrial and commercial applications and bringing them to market. He has written extensively on technology for several business publications. J.P. is often a featured speaker at vendor-sponsored events and webinars.

Previous Work Experience

J.P. came to Forrester through the acquisition of Giga Information Group, where he was the research director of the computing infrastructure group. J.P. started his IT career in early 1968 as a software engineer working on the automation of nuclear power plants in France. J.P. then joined Bull General Electric in Paris (subsequently Honeywell Bull), where he was a designer and project leader of very large network infrastructures in France, Scandinavia, and the US. At Bull, J.P. occupied several positions in engineering, marketing, and sales. J.P. moved to the US in 1984 and filled several engineering and marketing positions with Bull Information Systems. In 1994, J.P. created Epitome Technology Corporation, a middleware software company focused on manufacturing execution systems. Prior to joining Giga, J.P. worked as an IT management consultant for several large financial institutions in the US.


J.P. graduated from Ecole Superieure d'Electricite (Supelec) in Paris (M.S. in computer science). J.P. is a US citizen based in Naples, Fla., and speaks French fluently.

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143 results in Everything

  • Julie A. Ask
  • Past 18 months
  • For eBusiness & Channel Strategy Professionals

    Report:Use Analytics To Build Mobile Advantage

    Performance Management: The Mobile eBusiness Playbook

    Consumer expectations have shifted. As a result of their perpetual mobile connections, consumers have experienced what Forrester calls a mobile mind shift: the expectation that they can get relevant...

    • Downloads: 607
  • For eBusiness & Channel Strategy Professionals

    Charts & Figures:Life360 Relies On Intelligent Location To Offer Value To Customers

  • For CIO Professionals

    Report:Re-Engineer Your Business For Mobile Moments

    Embrace The IDEA Cycle: Identify, Design, Engineer, Analyze

    The mobile mind shift is the expectation that your customer can get what she wants in her immediate context and moments of need. This shift means the battle for your customer's attention will be...

    • Downloads: 567
  • For eBusiness & Channel Strategy Professionals

    Report:Predictions 2014: Mobile Trends In eBusiness

    Navigate Beyond The Hype To Drive Near-Term Results

    In 2014, there will be more than 2 billion smartphones globally. Mobile is becoming not only the new digital hub but also the bridge to the physical world. That's why mobile will affect more than...

    • Downloads: 886
  • For eBusiness & Channel Strategy Professionals

    Report:Use Mobile To Engage With In-Store Consumers In China

    Globally, mobile has changed the way consumers shop: They expect both to research and purchase goods on their mobile devices. The biggest sales opportunity in mobile is not driving digital sales, but...

    • Downloads: 132
  • For eBusiness & Channel Strategy Professionals

    Charts & Figures:The Evolution In Services And Use Of Technology Will Develop In Parallel

  • For eBusiness & Channel Strategy Professionals

    Charts & Figures:New Data From Sensors Enhances The Existing Context Landscape

  • For eBusiness & Channel Strategy Professionals

    Blog:Facebook Paper: What Can eBusiness Pros Learn About The Need For Multiple, Simple Apps?

    Facebook will launch its new Paper product on February 3. The questions I have been asked are, "Why?" and "Should we be thinking about multiple apps rather than one large app?" Both good...

    • For eBusiness & Channel Strategy Professionals

      Report:Executing End-To-End Mobile Services

      Best Practices: The Mobile eBusiness Playbook

      Mobile technologies are tactics — not strategies in themselves. Too often mobile services conversations start with "Let's build an app." Instead, decisions like these should only be undertaken...

      • Downloads: 1271
    • For eBusiness & Channel Strategy Professionals

      Blog:Mobile World Congress 2015: Expect Even Shinier Objects

      Mobile World Congress (MWC) is “the” event in mobile. It is the event where Samsung, HTC, Huawei, Sony, Microsoft, LG … well, really everyone (but Apple) will launch new mobile...

      • For eBusiness & Channel Strategy Professionals

        Charts & Figures:Highlight The Two Ends Of The Spectrum: Mobile App Or Mobile Web?

      • For eBusiness & Channel Strategy Professionals

        Charts & Figures:Data Interpretation Offers New Insights

      • For eBusiness & Channel Strategy Professionals

        Report:Mobile Technologies That Drive Sales

        Tools And Technology: The Mobile eBusiness Playbook

        New mobile features, capabilities, and devices are cropping up seemingly by the day. This fast-paced change is dramatically affecting how eBusiness professionals interact with their teams and...

        • Downloads: 1744
      • For eBusiness & Channel Strategy Professionals

        Report:United Airlines Drives Self-Service With Mobile

        Use The IDEA Framework To Evolve Your Customer Experience

        Mobile can transform your customer experience. With the adoption of smartphones, customers expect immediate access to relevant information or services when they reach for their phones in what...

        • Downloads: 282
      • For eBusiness & Channel Strategy Professionals

        Blog:Why Did Facebook Buy WhatsApp? Dwindling Supply Of Options To Grab Hundreds Of Millions Of Users ... That Are For Sale

        That's one reason ... but here are a few more ....  1. 450M active users (Source: NY Times) 2. Adding 1M users daily 3. 70% of MAU use the service daily (Source: TechCrunch) 4. WhatsApp...

        • For eBusiness & Channel Strategy Professionals

          Report:Win Your Offline Mobile Moments

          Use Mobile To Break Down Channel Barriers On-Premises

          Your customer is experiencing a mobile mind shift. She expects to get anything she wants, immediately and in context. Whether she's in your store making a product decision or navigating an airport,...

          • Downloads: 52
        • For eBusiness & Channel Strategy Professionals

          Blog:Winning In Your Customers' Mobile Moments

          Globally, consumers will own more than six billion mobile phones by the end of 2014, and about two billion of them will be smartphones. With this penetration comes the mobile mind shift - the...

          • For eBusiness & Channel Strategy Professionals

            Report:Enhance Customer Relationships Through Mobile

            Executive Overview: The Mobile eBusiness Playbook

            eBusiness and channel strategy professionals are faced with the challenge of an ever more connected consumer. Consumers expect to be able to engage with brands on their mobile devices. In fact, they...

            • Downloads: 1159
          • For eBusiness & Channel Strategy Professionals

            Report:Mobile Messaging Vendor Overview

            Making Smart Decisions To Support Your Business Needs

            This report is a mobile messaging vendor overview designed to provide a framework for narrowing the list of potential vendors that are well suited to meet the needs of your business. Rather than an...

            • Downloads: 1407
          • For eBusiness & Channel Strategy Professionals

            Blog:Augmented Reality Graduates From Gimmicks To Utility

            Augmented reality has represented the potential for the magical enhancement of our physical world through digital content. (See report) Too many of the use cases today - especially in marketing -...

            • For CIO Professionals

              Report:CIOs: Organize For Mobile Success

              Build And Support IDEA Teams To Drive Mobile Moments

              Customer expectations are soaring as the mobile mind shift accelerates. In order to meet those expectations, CIOs must work closely with their business peers. Where to start? We suggest a four-part...

              • Downloads: 255
            • For eBusiness & Channel Strategy Professionals

              Charts & Figures:Digital Business Professionals' Mobile Objectives Focus On Customers

            • For eBusiness & Channel Strategy Professionals

              Blog:Amazon Dash: Monetizing Mobile Moments At Home

              Amazon is testing a new device to facilitate making a grocery list and ordering groceries through their AmazonFresh service in markets such as San Francisco and Seattle. (See TechCrunch article.)...

              • For eBusiness & Channel Strategy Professionals

                Charts & Figures:eBusiness Professionals Should Adhere To Best Practices In The End-To-End Design

              • For eBusiness & Channel Strategy Professionals

                Charts & Figures:In-App Tactics Drive Engagement