Jennifer Belissent

Principal Analyst serving CIOs

Jennifer serves CIOs and their business partners with research on business technology adoption, particularly in the public sector. Jennifer looks both at the macro-level trends facing society and business and at the micro-level challenges to achieving business objectives. She is currently focused on the role of technology in transforming government, with an emphasis on open data initiatives and citizen engagement.

Jennifer has written and spoken extensively on "smart city" initiatives as a way of managing the complexity of demographic changes and leveraging technology solutions in response to the demands of an increasingly urban population. She has also recently written on the future of work as demographic, economic, and geopolitical forces affect the workforce. Jennifer's research and analysis have appeared in media outlets such as The Wall Street Journal, Time Magazine, Computer Weekly, and CIO Magazine. Jennifer has also published in numerous academic journals and spoken widely at academic and business events.

Previous Work Experience

Before joining Forrester, Jennifer spent eight years at Sun Microsystems in software product marketing, software sales enablement and development, and industry marketing and partner strategy for telecommunications and media. Prior to entering the high tech world, Jennifer focused on public policy and reform, particularly in developing and transitioning countries. As a public policy analyst and consultant in Russia and Eastern Europe, she designed post-communist housing reforms and advised governments on housing privatization, mortgage finance policies, and income-based assistance programs. As an educator in the Peace Corps in Central Africa, Jennifer taught high school math, designed national math curricula and exams, and conducted marketing workshops with local entrepreneurs.


Jennifer earned a Ph.D. and an M.A. in political science from Stanford University and a B.A. in economics from the University of Virginia. Her doctoral research focused on the fiscal and political relationships between regional governments and the central administration, combining quantitative analysis of regional budget data with extensive fieldwork in Moscow and three Russian regions — Udmurtiya, Novgorod, and Ulyanovsk.

Jennifer Belissent's Research

  • For CIOs

    Report: Quick Take: Apps And IoT Platforms Trump "Billions And Billions" Of Devices

    Mobile World Congress, one of the largest global technology events, is currently in full swing. Although "mobile" remains in the event title, this year's speakers, exhibitors, and awards continu...

    • Downloads: 3
  • For CIOs

    Report: Beyond Cost: Achieve Better Government Outcomes Through Shared Services

    The perennial call for public sector reform has not slackened. The pain of austerity measures and the pressures for increased efficiency heighten that call. The need to address decrepit applicat...

    • For CIOs

      Report: Brief: Drive Digital Service Transparency And Efficiency With Data And Analytics

      In August 2014, the White House announced the creation of the US Digital Service, which promptly released a US Digital Services Playbook. This playbook, which spans the fields of customer experi...

      • Downloads: 75
    • For CIOs

      Report: Brief: Cities Take Over The Show

      A well-balanced mix of technology vendors, academics across various disciplines, and government practitioners descended upon Barcelona last week for the fourth annual Smart City Expo World Congr...

      • Downloads: 72
    • For CIOs

      Report: Find A Date To The Data Dance

      You've got data! A growing number of companies are recognizing the value of their data assets — and not just for internal use. The commercialization of these data assets will become an inc...

      • Downloads: 119
    • For CIOs

      Report: The State Of Global Business Technology Adoption: 2009

      This document provides highlights of an extensive data set collected via Forrester's Enterprise Global Technology Adoption Survey, Asia Pacific, Latin America, Middle East, And Africa, Q1 2009. ...

      • Downloads: 1477
    • For CIOs

      Report: Predictions 2009: Emerging Tech Markets

      Despite the dire straits of the world economy, emerging markets continue to hold significant promise for the tech industry. Increased business and consumer use of the Internet and information an...

      • Downloads: 1277
    • For CIOs

      Report: The State Of Global Enterprise IT Budgets: 2009 To 2010

      This document provides enterprise highlights of an extensive data set collected via Forrester's Enterprise And SMB Global IT Budgets And Spending Survey, Q2 2009. The survey covers budget trends...

      • Downloads: 1667
    • For CIOs

      Report: Getting Clever About Smart Cities: New Opportunities Require New Business Models

      Population growth and urbanization are stretching many cities' infrastructure and resources to breaking point. Policymakers and public leaders are increasingly looking to ICT solutions to effect...

      • Downloads: 1413
    • For CIOs

      Report: Schools Move Beyond The Basics: Competition Will Drive Technology Into The Education Market

      Tech vendor strategists are attracted by the "edu" opportunity — a large and fast-growing user base and increasing reliance upon technology by governments, educators, parents, and students...

      • Downloads: 1409
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