Jennifer Belissent, Ph.D.

Principal Analyst serving Customer Insights PROFESSIONALS

Jennifer serves Customer Insights Professionals and their business partners with research on business technology adoption, focusing primarily on the tools and services to help organizations better use and share data.

Jennifer is particularly interested in the role of technology and data in transforming government. She has written and spoken extensively on "smart city" initiatives as a way of managing the complexity of demographic changes and leveraging technology solutions in response to the demands of an increasingly urban population. Her research spans open data initiatives, citizen engagement, and governance tools, as well as the Internet of Things and connected urban infrastructure.

Jennifer's research and analysis have appeared in media outlets such as The Wall Street Journal, Time, Computer Weekly, and CIO Magazine. She has also published in numerous academic journals and spoken widely at academic and business events.

Previous Work Experience

Before joining Forrester, Jennifer spent eight years at Sun Microsystems in software product marketing, software sales enablement and development, and industry marketing and partner strategy for telecommunications and media. Prior to entering the high-tech world, Jennifer focused on public policy reform, particularly in developing and transitioning countries. As a public policy analyst and consultant in Russia and Eastern Europe, she designed post-Communist housing reforms and advised governments on housing privatization, mortgage finance policies, and income-based assistance programs. As an educator in the Peace Corps in Central Africa, Jennifer taught high school math, designed national math curricula and exams, and conducted marketing workshops with local entrepreneurs.


Jennifer earned a Ph.D. and an M.A. in political science from Stanford University and a B.A. in economics from the University of Virginia. Her doctoral research focused on the fiscal and political relationships between regional governments and the central administration, combining quantitative analysis of regional budget data with extensive fieldwork in Moscow and three Russian regions — Udmurtiya, Novgorod, and Ulyanovsk.

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    • For Application Development & Delivery Professionals

      Report:Market Overview: Trade Promotion Management

      Drive Your CPG Firm's Digital Business Initiatives With New Trade Promotion Applications

      Consumer packaged goods (CPG) brands spend more than $500 billion on trade promotions annually and estimate that a third of that spend generates negative returns. To drive new product introduction in...

      • Downloads: 165
    • For Enterprise Architecture Professionals

      Report:I&KM Pros Brace For DW Industry Consolidation

      Microsoft's DATAllegro Acquisition Is The Tipping Point

      Many information and knowledge management (I&KM) professionals consider the data warehouse (DW) appliance niche as distinct from — and a bit less mature than — the market for...

      • Downloads: 215
    • For Application Development & Delivery Professionals

      Report:Big Data In CPG And Retail

      Retail and consumer packaged goods (CPG) line of business leaders look to their professional colleagues in application development and delivery (AD&D) roles for help in realizing the potential...

      • Downloads: 430
    • Charts & Figures:Sample Telecom Life Cycle Diagram

    • For B2C Marketing Professionals

      Report:Social Media Measurement In China

      Marketers are increasingly funding social media programs in China, hoping for phenomenal returns. But most are still beginners at social measurement — focusing on simplistic metrics such as...

      • Downloads: 239
    • For Infrastructure & Operations Professionals

      Charts & Figures:Sample Telecom Life Cycle Diagram

    • For B2C Marketing Professionals

      Report:The Forrester Wave™: Sell-Side Platforms And Exchanges For Publishers, Q2 2014

      The Programmatic Selling Platforms That Matter Most And How They Stack Up

      In Forrester's 65-criteria evaluation of sell-side platforms (SSPs) and exchanges for publishers, we identified the six most significant providers in the category — AOL Platforms, AppNexus,...

      • Downloads: 500
    • For Infrastructure & Operations Professionals

      Report:Case Study: Media General Deploys Scalable, Affordable Email Archive

      There are several reasons why organizations are implementing email archiving — to maintain compliance, relieve the burden on email servers, and provide legal protection. Whatever the case, it...

      • Downloads: 214
    • For Application Development & Delivery Professionals

      Report:Forrester's Enterprise Reference Architecture Tool Kit: Overview

      Materials To Promote Understanding Reference Architectures And Their Value

      Design patterns, proven technology stacks, and well-documented application infrastructure are fundamental tools for promoting common practices in the design of business solutions. Enterprises often...

      • Downloads: 1789
    • For Sourcing & Vendor Management Professionals

      Report:Services Transitioning Review Checklist

      In today's highly mature outsourcing market, many customers have already outsourced, resulting in fewer pure greenfield opportunities — transitioning between suppliers is increasingly a vector...

      • Downloads: 36
    • For Infrastructure & Operations Professionals

      Charts & Figures:Examples Of Business Process Improvements With Telecom Expense Management

    • For B2C Marketing Professionals

      Report:Brief: Create Social Marketing Videos That Connect With Customers

      Video in social media can be valuable for marketers, despite its current sluggish engagement. This report showcases video examples and best practices to inspire and direct your own efforts.

      • Downloads: 140
    • For B2C Marketing Professionals

      Report:Programmatic Selling Drives Publishers' Revenues

      Savvy Sellers Embrace Automation To Achieve Greater Process And Operating Efficiencies

      Marketing leaders and their agencies are increasingly requiring that the publishers they work with embrace programmatic selling processes to maximize efficiencies and facilitate the deployment of...

      • Downloads: 238
    • For Infrastructure & Operations Professionals

      Charts & Figures:Example Of I&O Process Inventory That Is Based On ITIL

    • For eBusiness & Channel Strategy Professionals

      Report:Forrester Research Online Retail Forecast, 2013 To 2018 (Canada)

      ForecastView Spreadsheet

      Online retail spending by 30 retail categories such as PCs, apparel, housewares, and consumer electronics. Includes metrics by category, such as online buyers and channel share as percent of overall...

      • Downloads: 7
    • For Infrastructure & Operations Professionals

      Charts & Figures:A Select List Of TEM Providers

    • For B2B Marketing Professionals

      Report:Four Best Practices For Applying Through-Channel Marketing Automation

      Optimizing Your TCMA Rollout

      B2B marketers are beginning to grasp the power potential of their channel partner ecosystem to amplify their marketing. But there is a high degree of variability in the way B2B marketers deploy and...

      • Downloads: 82
    • For CIO Professionals

      Report:Do CIOs Care About IT Management Tools?

      CIOs are constantly working to run IT like a business — focusing on business orientation through capabilities like IT planning, portfolio management, and IT investment optimization. A myriad of...

      • Downloads: 1029
    • For Customer Experience Professionals

      Charts & Figures:The Basics Of NPS

    • For B2B Marketing Professionals

      Charts & Figures:Go-To-Customer Is The Sales Engagement Model For The Age Of The Customer

    • For B2C Marketing Professionals

      Report:Enhancing Publishers' Revenues With Pay Walls

      How To Use Pay Walls To Drive Digital Subscription Revenues With Valuable Content

      Publishers have two main streams of revenue: advertising and subscriptions. Until recently, constrained by the expectation that content on the Internet should be free, digital publishers, whether...

      • Downloads: 151
    • For Infrastructure & Operations Professionals

      Report:Seven Influential Storage Trends Shaping Your Near-Term Strategy

      Flash And Object Storage Expand Tiering Options To Better Serve Your Business

      Infrastructure and operations (I&O) decision-makers continue to struggle with unbridled data growth and must change inefficient storage buying habits to keep their customers happy and key data...

      • Downloads: 374
    • For Sourcing & Vendor Management Professionals

      Report:Enterprise Adoption Of SaaS In China

      This data chart examines the latest Forrester data on SaaS usage in China from the Enterprise Technology Adoption Survey, Asia Pacific, Q4 2007 and the Enterprise And SMB Software Survey, North...

      • Downloads: 8
    • For Enterprise Architecture Professionals

      Report:The Forrester Wave™: Business Process Management For Document Processes, Q3 2007

      IBM, EMC, Global 360, And Adobe Lead

      To see how the vendors stack up, Forrester evaluated eight business process management suite (BPMS) suppliers best suited and most experienced for document-intensive processes across approximately...

      • Downloads: 1888
    • For B2B Marketing Professionals

      Report:Case Study: Telus B2B Marketing Demonstrates The Value Of Lead-To-Revenue Management

      Taking A Holistic View Of Managing Demand

      In the evolving economy, the Telus Communications B2B marketing organization found that it was more important than ever to crystallize the value of marketing's contribution to the bottom line. The...

      • Downloads: 443
    • For Infrastructure & Operations Professionals

      Report:Converged Infrastructure Adoption Is Accelerating In China

      More Enterprises Are Turning To Converged Infrastructures To Fix Decaying Infrastructure And Operations

      Many multinational corporations (MNCs) and local firms in China are planning to revamp their existing IT infrastructure to support the demands of rapid growth and the complex applications that can...

      • Downloads: 153