Jennifer Belissent, Ph.D.

Principal Analyst serving Application Development & Delivery PROFESSIONALS

Jennifer serves AD&D Professionals and their business partners with research on business technology adoption, focusing primarily on the tools and services to help organizations better use and share data.

Jennifer is particularly interested in the role of technology and data in transforming government. She has written and spoken extensively on "smart city" initiatives as a way of managing the complexity of demographic changes and leveraging technology solutions in response to the demands of an increasingly urban population. Her research spans open data initiatives, citizen engagement, and governance tools, as well as the Internet of Things and connected urban infrastructure.

Jennifer's research and analysis have appeared in media outlets such as The Wall Street Journal, Time, Computer Weekly, and CIO Magazine. She has also published in numerous academic journals and spoken widely at academic and business events.

Previous Work Experience

Before joining Forrester, Jennifer spent eight years at Sun Microsystems in software product marketing, software sales enablement and development, and industry marketing and partner strategy for telecommunications and media. Prior to entering the high-tech world, Jennifer focused on public policy and reform, particularly in developing and transitioning countries. As a public policy analyst and consultant in Russia and Eastern Europe, she designed post-Communist housing reforms and advised governments on housing privatization, mortgage finance policies, and income-based assistance programs. As an educator in the Peace Corps in Central Africa, Jennifer taught high school math, designed national math curricula and exams, and conducted marketing workshops with local entrepreneurs.


Jennifer earned a Ph.D. and an M.A. in political science from Stanford University and a B.A. in economics from the University of Virginia. Her doctoral research focused on the fiscal and political relationships between regional governments and the central administration, combining quantitative analysis of regional budget data with extensive fieldwork in Moscow and three Russian regions — Udmurtiya, Novgorod, and Ulyanovsk.

Refine your results

Date Range





Market Imperatives




Sorry — your search returned 0 results, so we expanded it to include Everything.

50460 results in Everything

    • For Infrastructure & Operations Professionals

      Blog:VMware Wants To Be Your Network Operating System Of Choice

      Whenever a company changes the name of their major product you often have to wonder what level of change they are trying to signal. In the case of VMware which changed ESX to vSphere yesterday, the...

      • For Infrastructure & Operations Professionals

        Blog:Covetus The Sun Installed Base

        The value of Sun’s Solaris installed base proved its worth once again this week as Oracle found it too tempting to pass up and pulled the trigger trumping IBM. A large percent of...

        • For Analyst Relations Professionals

          Workshop:Raise Your Game In Waves, MQs, And Other Major Evaluations

          Major comparative evaluations of technology or service sellers, like the Wave and the MQ, play a central part in the analyst relations (AR) programs of included vendors. Leadership placements can...

          • For Infrastructure & Operations Professionals

            Blog:Is a CMDB even possible?

            This is one of the most frequently asked questions I get in my many interactions with people on the topic of CMDB. The short answer is, “A CMS is possible, but the common model of CMDB is not.” I...

            • For B2C Marketing Professionals

              Blog:Introduce The Marketing RaDaR To China

              Marketers in China are becoming more aware of the effectiveness of their marketing spending. They will no longer blindly spend a lump sum on China Central Television’s ad auction, for example....

              • For Customer Experience Professionals

                Charts & Figures:Voice Of The Customer Programs Are Using More Unsolicited, Unstructured Data

              • Blog:Forrester Consumer Product Strategy Podcast Episode 3

                Click on the video below to view the latest episode in our podcast series "Find Your Popcorn." In this episode, CPS analyst James McQuivey answers the question "Will consumers ever pay for...

                • For Infrastructure & Operations Professionals

                  Blog:Adaptive Infrastructure No Longer Just A Vision

                  At the beginning of this decade HP put forth a vision for the future data center that they have now fulfilled with both products and services offerings. Viewed by some at the time as a reaction to...

                  • For Analyst Relations Professionals

                    Workshop:Raise Your Game In Waves, MQs, And Other Major Evaluations

                    Major comparative evaluations of technology or service sellers, like the Wave and the MQ, play a central part in the analyst relations (AR) programs of included vendors. Leadership placements can...

                    • For CIO Professionals

                      Blog:SOA: Dead Or Alive?

                      by Sharyn Leaver Some recent buzz in the industry would have you believe that “SOA is dead,” but that just isn’t the case — SOA is far from being dead, outdated, or...

                      • For CMO Professionals

                        Blog:Having Faith In Apple Plus Beats

                        A media frenzy arose last night when the Financial Times suggested it had word from the inside that Apple is closing in on buying Beats Electronics for $3.2 billion. The immediate response from all...

                        • For Customer Experience Professionals

                          Charts & Figures:Progressive Pushes Customer Feedback Out To Employees Across The Company

                        • For Application Development & Delivery Professionals

                          Blog:BI vs. Analytics

                          I know many of you already know my position on this, but I thought I'd get it out in the open and challenge all of you with a controversial discussion. In my definition – and believe...

                          • For Application Development & Delivery Professionals

                            Blog:Forrester's 5 Key Capabilities For Customer Service

                            Businesses, in 2011, are refocusing on strategies that differentiate them from their competitors. One way to do this is by focusing on customer service. We see that organizations are ramping up their...

                            • For Infrastructure & Operations Professionals

                              Blog:Nortel's Financial Firestorm: Implications For I&O Clients

                              Nortel’s future does not look bright. It admitted to huge financial reporting misstatements in 2002 and 2003, and the Canadian federal police are pursuing the former CEO, CFO, and comptroller for...

                              • For CMO Professionals

                                Forum:Forrester's Forum For CMOs And CIOs

                                During this intimate, invitation-only gathering, a selected group of senior leaders will step away from their day-to-day responsibilities to consider fresh ideas, find unexpected sources of...

                                • For Infrastructure & Operations Professionals

                                  Blog:The Open Cloud Manifesto

                                  The Open Cloud Manifesto, backed by its thirty-six firms that signed on with its debut, outlines core value propositions, points out challenges, sets goals, and then lists several principles of what...

                                  • For Security & Risk Professionals

                                    Report:Identify, Engage, And Train Mobile Stakeholders

                                    This report outlines the change management recommendations of Forrester's solution for security and risk (S&R) and infrastructure and operations (I&O) executives working on mobile security and...

                                    • Downloads: 459
                                  • For Customer Insights Professionals

                                    Blog:Harness The Power Of Customer Context To Deliver Utility

                                    Last month, we had one of our best Forrester Forums For Marketing Leaders that I've been to, and I've been to all of them. With an on-site audience of nearly 1,000 marketing professionals, I...

                                    • For B2C Marketing Professionals

                                      Charts & Figures:Listening Device Penetration Among US Adults

                                    • For B2C Marketing Professionals

                                      Blog:Announcing The Forrester International Groundswell Awards

                                      I'm thrilled to announce that this year Forrester will present the first-ever Forrester International Groundswell Awards! The Forrester Groundswell Awards are our effort to recognize not just...

                                      • For B2C Marketing Professionals

                                        Blog:2011 Agency Predictions

                                        Over the past couple of years, we’ve seen some dramatic shifts in the agency landscape. In what Forrester has dubbed “The Great Race For Relevancy,” virtually every type of agency...

                                        • For CIO Professionals

                                          Charts & Figures:Agility Requires Prowess In Both Awareness And Execution

                                        • For B2C Marketing Professionals

                                          Charts & Figures:Target Ad And Landing Page Clearly Display Keyword

                                        • For Infrastructure & Operations Professionals

                                          Blog:Forrester Client Choice 2009

                                          2008 was a tumultuous year for IT Infrastructure & Operations professionals. With an uncertain economic climate continuing to affect decisions in 2009, many companies have been forced to change the...