Jennifer Belissent, Ph.D.

Principal Analyst serving Customer Insights PROFESSIONALS

Jennifer serves Customer Insights Professionals and their business partners with research on business technology adoption, focusing primarily on the tools and services to help organizations better use and share data.

Jennifer is particularly interested in the role of technology and data in transforming government. She has written and spoken extensively on "smart city" initiatives as a way of managing the complexity of demographic changes and leveraging technology solutions in response to the demands of an increasingly urban population. Her research spans open data initiatives, citizen engagement, and governance tools, as well as the Internet of Things and connected urban infrastructure.

Jennifer's research and analysis have appeared in media outlets such as The Wall Street Journal, Time, Computer Weekly, and CIO Magazine. She has also published in numerous academic journals and spoken widely at academic and business events.

Previous Work Experience

Before joining Forrester, Jennifer spent eight years at Sun Microsystems in software product marketing, software sales enablement and development, and industry marketing and partner strategy for telecommunications and media. Prior to entering the high-tech world, Jennifer focused on public policy reform, particularly in developing and transitioning countries. As a public policy analyst and consultant in Russia and Eastern Europe, she designed post-Communist housing reforms and advised governments on housing privatization, mortgage finance policies, and income-based assistance programs. As an educator in the Peace Corps in Central Africa, Jennifer taught high school math, designed national math curricula and exams, and conducted marketing workshops with local entrepreneurs.


Jennifer earned a Ph.D. and an M.A. in political science from Stanford University and a B.A. in economics from the University of Virginia. Her doctoral research focused on the fiscal and political relationships between regional governments and the central administration, combining quantitative analysis of regional budget data with extensive fieldwork in Moscow and three Russian regions — Udmurtiya, Novgorod, and Ulyanovsk.

Jennifer Belissent, Ph.D.'s Research

  • For Application Development & Delivery Professionals

    Report: Insights Services Disrupt The Data And Analytics Market

    Concerned with time-to-market and inspired by new cloud models, business and technology decision-makers increasingly look to service providers for relevant insights that they can apply directly ...

    • Downloads: 48
  • For Application Development & Delivery Professionals

    Report: Brief: Smart Cities Are The New Darling Of The Internet Of Things

    The third annual Internet of Things World Forum (IoTWF) took place in Dubai in early December 2015. This year's event went beyond discussions of the devices and their connectivity to explore how...

    • Downloads: 138
  • For CIOs

    Report: Drive Insights To Innovation

    By definition, business transformation requires innovation — you want to do something differently. Innovation requires new ideas and insights, many of which will come from the organization...

    • Downloads: 203
  • For Customer Experience Professionals

    Report: Predictions 2016: The Government's Slow Progress

    The federal government is focused on its customers like never before. As a result, 2015 witnessed progress on all four customer-centric imperatives: customer experience (CX), mobility, big data,...

    • Downloads: 125
  • For Customer Insights Professionals

    Report: Predictions 2016: The Path From Data To Action For Marketers

    The ballooning scale and diversity of customer data in 2016 will provide rich new sources of insight, equipping firms to engage with customers in novel ways and disrupt entire industries. But cu...

    • Downloads: 288
  • For CIOs

    Report: The State Of Global Business Technology Adoption: 2009

    This document provides highlights of an extensive data set collected via Forrester's Enterprise Global Technology Adoption Survey, Asia Pacific, Latin America, Middle East, And Africa, Q1 2009. ...

    • Downloads: 1485
  • For CIOs

    Report: Predictions 2009: Emerging Tech Markets

    Despite the dire straits of the world economy, emerging markets continue to hold significant promise for the tech industry. Increased business and consumer use of the Internet and information an...

    • Downloads: 1281
  • For CIOs

    Report: The State Of Global Enterprise IT Budgets: 2009 To 2010

    This document provides enterprise highlights of an extensive data set collected via Forrester's Enterprise And SMB Global IT Budgets And Spending Survey, Q2 2009. The survey covers budget trends...

    • Downloads: 1674
  • For CIOs

    Report: Getting Clever About Smart Cities: New Opportunities Require New Business Models

    Population growth and urbanization are stretching many cities' infrastructure and resources to breaking point. Policymakers and public leaders are increasingly looking to ICT solutions to effect...

    • Downloads: 1476
  • For CIOs

    Report: Schools Move Beyond The Basics: Competition Will Drive Technology Into The Education Market

    Tech vendor strategists are attracted by the "edu" opportunity — a large and fast-growing user base and increasing reliance upon technology by governments, educators, parents, and students...

    • Downloads: 1453
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