Jennifer Belissent, Ph.D.

Principal Analyst serving Customer Insights PROFESSIONALS

Jennifer serves Customer Insights Professionals and their business partners with research on business technology adoption, focusing primarily on the tools and services to help organizations better use and share data.

Jennifer is particularly interested in the role of technology and data in transforming government. She has written and spoken extensively on "smart city" initiatives as a way of managing the complexity of demographic changes and leveraging technology solutions in response to the demands of an increasingly urban population. Her research spans open data initiatives, citizen engagement, and governance tools, as well as the Internet of Things and connected urban infrastructure.

Jennifer's research and analysis have appeared in media outlets such as The Wall Street Journal, Time, Computer Weekly, and CIO Magazine. She has also published in numerous academic journals and spoken widely at academic and business events.

Previous Work Experience

Before joining Forrester, Jennifer spent eight years at Sun Microsystems in software product marketing, software sales enablement and development, and industry marketing and partner strategy for telecommunications and media. Prior to entering the high-tech world, Jennifer focused on public policy reform, particularly in developing and transitioning countries. As a public policy analyst and consultant in Russia and Eastern Europe, she designed post-Communist housing reforms and advised governments on housing privatization, mortgage finance policies, and income-based assistance programs. As an educator in the Peace Corps in Central Africa, Jennifer taught high school math, designed national math curricula and exams, and conducted marketing workshops with local entrepreneurs.

Education

Jennifer earned a Ph.D. and an M.A. in political science from Stanford University and a B.A. in economics from the University of Virginia. Her doctoral research focused on the fiscal and political relationships between regional governments and the central administration, combining quantitative analysis of regional budget data with extensive fieldwork in Moscow and three Russian regions — Udmurtiya, Novgorod, and Ulyanovsk.

Jennifer Belissent, Ph.D.'s Research

  • For Customer Insights Professionals

    Report: Transforming Government Services Through Better Insights

    Access to technology-enabled services has raised citizens' expectations. They expect to access critical services in their moment of need, via the channel or device of their choice. Armed with gr...

  • For Application Development & Delivery Professionals

    Report: Vendor Landscape: Insights Service Providers

    The emergence of insights services has radically changed the market for data and analytics technologies, giving decision-makers direct access to the insights they need to transform their busines...

  • For CIOs

    Report: Turn Data Monotony Into Data Mastery: Cultivate An Insights-Driven Culture

    Employees worldwide constantly engage with data, and they perceive it to be central to their daily work. Their companies urgently execute on data-driven strategies in a race for better and faste...

  • For CIOs

    Report: Data Leadership Drives Government Transformation: Hail To The Chief (Of Data)

    Governments struggle to meet the rising expectations of their citizens. Despite budget shortfalls and skills deficits, however, many governments have begun to successfully leverage a plentiful r...

  • For Customer Insights Professionals

    Report: Brief: IoT And Insights Are Two Sides Of The Same Coin

    More than 100,000 people descended on Barcelona, Spain last week to be part of Mobile World Congress (MWC), one of the world's largest annual technology events. MWC boasts speakers and exhibitor...

  • For CIOs

    Report: The State Of Global Business Technology Adoption: 2009

    This document provides highlights of an extensive data set collected via Forrester's Enterprise Global Technology Adoption Survey, Asia Pacific, Latin America, Middle East, And Africa, Q1 2009. ...

  • For CIOs

    Report: Predictions 2009: Emerging Tech Markets

    Despite the dire straits of the world economy, emerging markets continue to hold significant promise for the tech industry. Increased business and consumer use of the Internet and information an...

  • For CIOs

    Report: The State Of Global Enterprise IT Budgets: 2009 To 2010

    This document provides enterprise highlights of an extensive data set collected via Forrester's Enterprise And SMB Global IT Budgets And Spending Survey, Q2 2009. The survey covers budget trends...

  • For CIOs

    Report: Getting Clever About Smart Cities: New Opportunities Require New Business Models

    Population growth and urbanization are stretching many cities' infrastructure and resources to breaking point. Policymakers and public leaders are increasingly looking to ICT solutions to effect...

  • For CIOs

    Report: Schools Move Beyond The Basics: Competition Will Drive Technology Into The Education Market

    Tech vendor strategists are attracted by the "edu" opportunity — a large and fast-growing user base and increasing reliance upon technology by governments, educators, parents, and students...

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