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For Customer Experience Professionals
How To Define The Right CX Metrics And Use Them To Improve CX
Customer experience (CX) measurement is essential: Without a disciplined customer experience measurement program, companies will struggle to understand what's working and what's broken. This report...
- Downloads: 2106
For Infrastructure & Operations Professionals
Performance Management: The Cloud Computing Playbook
Crafting and measuring the right metrics for your cloud strategy objectives is essential for success. You must measure cloud computing in business terms, which likely isn't the natural leaning of...
- Downloads: 1458