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For Application Development & Delivery Professionals
Invest In Self-Service And Low-Friction Channels In Your Contact Center
Customers are increasingly using Web and mobile as a first point of contact with customer service organizations. Across all generations, they are also increasingly relying on digital channels like...
- Downloads: 332
For eBusiness & Channel Strategy Professionals
Consumers' preferences for customer service channels are rapidly changing. And it's not just the younger generation of consumers — there's disruption and change across all ages and...
- Downloads: 395