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For CIO Professionals
Navigating Internet-Of-Things Business Models — A CIO Perspective
Digital business is the imperative to stay competitive in the age of the customer. Easier said than done for a manufacturer of traditional physical goods. Here the Internet of Things (IoT) provides...
- Downloads: 512
For CIO Professionals
Governments Not Only Embrace The Mobile Mind Shift, They Enable It
In the age of the customer, government organizations must understand and address the needs of their citizens. For governments, it's the "age of the citizen," with demands for greater transparency and...
- Downloads: 294
For Sourcing & Vendor Management Professionals
But Do Customers Need Another Vertical Enterprise Device Platform?
The relaunch of Samsung Knox 2.0 was widely talked about at this year's Mobile World Congress in Barcelona. Customers and partners voiced mixed views on the market potential and the impact Knox will...
- Downloads: 133
For Security & Risk Professionals
Malvertising is one of the security threats creating the latest buzz. Using the mechanics of the advertising ecosystem to their advantage, attackers are serving malware to users through web...
- Downloads: 74
For Application Development & Delivery Professionals
Vision: The Contact Centers For Customer Service Playbook
In the age of the customer, executives don't decide how customer-centric their companies are — customers do. Changing customer expectations for easy and effective service that is deeply personal are...
- Downloads: 4596
For Infrastructure & Operations Professionals
Millennial Workers Are Now The Largest Generation In The Workforce And Require A Different Approach
The composition of the workforce is changing, as Millennials have recently become the largest generation in the workforce. Alongside that shift comes a change in work styles, a greater level of...
- Downloads: 208
For CMO Professionals
Adoption Readiness Is Five Times Higher Today Than A Decade Ago
We live in an age of consumer hyperadoption, a period defined by the rapid and unprecedented uptake of new devices and experiences. To measure the rise of hyperadoption, Forrester examined its...
- Downloads: 106