Justin   Klapprodt

Justin Klapprodt

Principal Consultant Serving Customer Insights Professionals

Justin serves customer-centric professionals, leveraging intelligence from Forrester's proprietary research to drive informed, quantifiable marketing, strategy, and technology decisions. Justin has led consulting engagements that have addressed business challenges in the areas of marketing and advertising technology; advanced analytics; KPI and measurement architecture; CX maturity; and customer engagement solutions, spanning the retail, healthcare, CPG, B2B, insurance, and banking industries.

Previous Work Experience

Prior to joining Forrester, Justin was the director of strategy and insights at Quaero, a customer engagement and technology management firm. Justin's roles included providing strategy consulting to Quaero's primary clients, as well as managing a team of analytic consultants and data scientists. Previously, Justin was the director of strategy and analytics at Harte Hanks, where he was the senior consulting sponsor for major brands in the retail, CPG and automotive industries. 

In addition to holding critical consulting roles and leading strategy and analytics groups, Justin has held senior analytics positions in the automotive and education industries, specializing in CI and marketing strategy.

Education

Justin holds a B.A. in economics from the University of Colorado.

Justin Klapprodt

Principal Consultant Serving Customer Insights Professionals

Justin serves customer-centric professionals, leveraging intelligence from Forrester's proprietary research to drive informed, quantifiable marketing, strategy, and technology decisions. Justin has led consulting engagements that have addressed business challenges in the areas of marketing and advertising technology; advanced analytics; KPI and measurement architecture; CX maturity; and customer engagement solutions, spanning the retail, healthcare, CPG, B2B, insurance, and banking industries.

Previous Work Experience

Prior to joining Forrester, Justin was the director of strategy and insights at Quaero, a customer engagement and technology management firm. Justin's roles included providing strategy consulting to Quaero's primary clients, as well as managing a team of analytic consultants and data scientists. Previously, Justin was the director of strategy and analytics at Harte Hanks, where he was the senior consulting sponsor for major brands in the retail, CPG and automotive industries. 

In addition to holding critical consulting roles and leading strategy and analytics groups, Justin has held senior analytics positions in the automotive and education industries, specializing in CI and marketing strategy.

Education

Justin holds a B.A. in economics from the University of Colorado.