Kate Leggett

VP, Principal Analyst serving Application Development & Delivery PROFESSIONALS

Kate serves Application Development & Delivery Professionals. She is a leading expert on customer relationship management (CRM) and customer service strategies, maturity, benchmarking, governance, and ROI. She is an accomplished public speaker and frequently presents at industry events such as CRM Evolution. She has been published in The Wall Street Journal, Forbes magazine, and industry publications such as CRM Magazine, KM World, and Destination CRM.

Previous Work Experience

Kate has extensive industry experience, with more than 10 years of leadership at CRM and customer service software companies, where she held senior product marketing and product management roles. She is also a published author on customer service trends and best practices.

Education

Kate earned a Bachelor of Science from the University of Toronto and a Master of Science from the University of Pennsylvania.

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  • Dave Bartoletti
  • For CIO Professionals

    Report:On-Premises Infrastructure Costs Analysis Tool

    Economic considerations are the true decision criteria for your technology management. Cloud changes the economics, but it's not just about saving money. It's about optimizing the value derived from...

    • Downloads: 35
  • For CIO Professionals

    Report:Quick Take: CIOs Must Respond To Amazon's Disruptive Cloud

    Amazon's Relentless Pace Continues At re:Invent With Nine New Services

    The Amazon Web Services (AWS) re:Invent 2014 conference is something of an understatement as far as names go. This year's AWS conference was bigger than ever, with more than 13,500 attendees from 63...

    • Downloads: 161
  • For Infrastructure & Operations Professionals

    Report:Quick Take: HP Acquires Eucalyptus Systems

    HP Gains Some Solid Talent, But The Technology Story Is Not Yet Revealed

    On September 11, 2014, HP announced that it will be acquiring Eucalyptus Systems, an open source cloud platform founded in 2009. This is an unexpected move for HP. Since 2010, HP has been committed...

    • Downloads: 74
  • For Infrastructure & Operations Professionals

    Report:Strategic Benchmarks 2013: IT Infrastructure

    IT Complexity And Growing Business Demands Orient Infrastructure Priorities Toward Increasing Hardware And Cost Efficiency

    This report provides IT infrastructure and operations (I&O) professionals with strategic benchmarks to compare their IT infrastructure budgets, priorities, motivations, and technology adoption to...

    • Downloads: 1384
  • For Infrastructure & Operations Professionals

    Report:Jumpstart Continuous Infrastructure Improvement With Six Best Practices

    Continuous Improvement: The Infrastructure Transformation Playbook

    Under constant pressure to meet growing business demands and expectations, enterprise technology management departments prioritize consolidation initiatives and seize the opportunity to try out new...

    • Downloads: 306
  • For Infrastructure & Operations Professionals

    Report:Predictions 2015: Infrastructure & Operations Prioritizes Pursuing The BT Agenda

    I&O's Key Agenda Requires Evolutionary Changes

    In 2014, the role of the infrastructure and operations (I&O) professional has been reshaped by trends like social, mobile, Agile, and cloud — but it's time to get ready for what's around the...

    • Downloads: 268
  • For Infrastructure & Operations Professionals

    Charts & Figures:I&O Pros Will Leverage Virtualization To Pave The Way To Cloud Computing

  • For Infrastructure & Operations Professionals

    Report:Case Study: Commonwealth Bank Of Australia Gets Service-Oriented Via Cloud Computing

    Transforms IT From Cost Center To Innovation Center By Leveraging Cloud And Policy-Based Orchestration

    Facing rising IT infrastructure costs, inflexible vendor contracts, and labor-intensive processes, Commonwealth Bank of Australia (CBA) undertook a massive IT transformation over the last five years....

    • Downloads: 522
  • Charts & Figures:I&O Pros Are Deploying Virtualization To Improve Business Technology Resiliency

    The Battle Moves To The Management Layer

  • For Infrastructure & Operations Professionals

    Charts & Figures:The Service Design Life Cycle Must Be An Iterative Process

  • For Infrastructure & Operations Professionals

    Report:Brief: Why Docker Is All The Rage

    Use Containers To Accelerate Application Delivery In The Cloud

    The age of the customer demands unprecedented speed across the entire application delivery life cycle. Infrastructure and operations (I&O) pros must collaborate with their peers in application...

    • Downloads: 232
  • For CIO Professionals

    Report:Predictions 2015: The Days Of Fighting The Cloud Are Over

    Cloud computing is arguably one of the most disruptive fields ever in technology management. CIOs are a primary force driving the enterprise business technology (BT) agenda, so you need to understand...

    • Downloads: 598
  • For Infrastructure & Operations Professionals

    Report:Quick Take: Breaking Down VMworld 2013

    VMware Delivers A Strong SDDC Message, An Incremental Cloud Story, And A Relatively Weak End User Computing Message

    Is the traditional data center about to be disrupted by the cloud? Not if VMware can help it. Last week's annual VMworld conference in San Francisco drew over 20,000 infrastructure and operations...

    • Downloads: 275
  • For Infrastructure & Operations Professionals

    Report:Optimize IT Infrastructure Around Key Workloads

    The inside-out approach of engineers focused on technology for its own sake must stop: Your business cares about outcomes and holistic services, not server, storage, and network technologies. For too...

    • Downloads: 867
  • For Security & Risk Professionals

    Report:Quick Take: HyTrust Acquires HighCloud To Strengthen Its Cloud Management And Security

    Acquisition Is A Harbinger Of A Cloud Security Feeding Frenzy

    On November 7, 2013, HyTrust, best known as a virtualization security and compliance specialist, announced its acquisition of HighCloud Security, a cloud encryption provider, for an undisclosed sum....

    • Downloads: 112
  • For Infrastructure & Operations Professionals

    Report:Server Virtualization Predictions For 2013

    The Battle Moves To The Management Layer

    I&O pros continue to rank the drive to improve IT infrastructure consolidation, availability, and agility — driven by virtualization — as a top priority. With nearly six in 10...

    • Downloads: 703
  • For CIO Professionals

    Report:Don't Fear The Cloud — Profit From It

    How Successful Companies Overcome Resistance And Accelerate The Journey To Cloud

    Cloud adoption is increasingly widespread at enterprise organizations and a growing number of small and medium-size businesses. Cloud computing is also a potential source of massive disruption, not...

    • Charts & Figures:More Than Half Of Companies Rely On Two Or More Virtualization Management Tools

      The Battle Moves To The Management Layer

    • For Infrastructure & Operations Professionals

      Report:Organize Your Infrastructure Team For Customer Obsession

      Organization: The Infrastructure Transformation Playbook

      Empowered customers are disrupting every industry, and infrastructure and operations (I&O) leaders must adapt to this new reality. We believe that technology management is in the middle of a new...

      • Downloads: 306
    • For CIO Professionals

      Report:Justify Your Hybrid Cloud Future With A Solid Business Case

      Business Case: The Cloud Computing Playbook

      Seldom have tech managers had it so easy in building a compelling value proposition as they do with cloud technologies. If anything, expectations for cloud's impact on costs have expanded beyond...

      • Downloads: 2499
    • For Infrastructure & Operations Professionals

      Charts & Figures:The New Technology Management Value Chain

    • For Infrastructure & Operations Professionals

      Charts & Figures:Cloud Managers Accelerate The Cloud Application Life Cycle

    • For Infrastructure & Operations Professionals

      Report:Quick Take: Breaking Down IBM Pulse 2014

      IBM's Overarching Cloud Strategy Is One Based On Open Standards

      Last week's annual IBM Pulse 2014 drew 11,000 tech management professionals, partners, and IBM folks to Las Vegas, where the company informed all participants about bold moves it's making around...

      • Downloads: 242
    • For Infrastructure & Operations Professionals

      Report:Quick Take: Breaking Down VMworld 2014

      Can The Virtual Powerhouse Power Virtually Everything?

      Last week, VMware presented its latest corporate and product strategy and developments at the annual VMworld conference. The three pillars of VMware's strategy are the software-defined data center...

      • Downloads: 229
    • For Infrastructure & Operations Professionals

      Report:Forrester's IT Infrastructure Maturity Assessment

      Forrester's IT infrastructure maturity assessment evaluates your current and desired state maturity across 24 key IT infrastructure elements within four top-level domains: oversight, people, process,...

      • Downloads: 82