Kate   McCarthy

Kate McCarthy

Senior Analyst Serving CIO Professionals

Kate McCarthy is a senior analyst serving CIOs; she focuses on how healthcare organizations can leverage technology to optimize organizational performance and engage patients in new, innovative ways in the age of the customer. Kate is an expert on healthcare operations, healthcare reform, HIT adoption, and HIT competitive intelligence, providing analyses of trends from strategic direction to operational functions. Her research also addresses the security, system rationalization, and tools necessary to turn big data into actionable insights as well as the digital tools, tactics, and strategies needed to engage today's empowered healthcare customer.

Previous Work Experience

Prior to joining Forrester, Kate was at Partners Healthcare, where she was responsible for supporting strategic and financial initiatives across Partners and its entities, notably Massachusetts General and Brigham and Women's hospitals. Previously, she worked as a consultant to healthcare providers and insurers across the continental US and Canada, managing strategic relationships, business development, and consulting with internal and external stakeholders on healthcare reform, industry trends, strategic planning, and improving profitability and clinical quality. Kate also worked at athenaHealth, where she supported implementations and consulting on its practice management system. She presents frequently at national conferences and has been quoted in news outlets on healthcare reform, wearables, cloud-based technologies, big data, and digital experience.

Education

Kate holds a bachelor's degree in English from Simmons College.

Kate McCarthy

Senior Analyst Serving CIO Professionals

Kate McCarthy is a senior analyst serving CIOs; she focuses on how healthcare organizations can leverage technology to optimize organizational performance and engage patients in new, innovative ways in the age of the customer. Kate is an expert on healthcare operations, healthcare reform, HIT adoption, and HIT competitive intelligence, providing analyses of trends from strategic direction to operational functions. Her research also addresses the security, system rationalization, and tools necessary to turn big data into actionable insights as well as the digital tools, tactics, and strategies needed to engage today's empowered healthcare customer.

Previous Work Experience

Prior to joining Forrester, Kate was at Partners Healthcare, where she was responsible for supporting strategic and financial initiatives across Partners and its entities, notably Massachusetts General and Brigham and Women's hospitals. Previously, she worked as a consultant to healthcare providers and insurers across the continental US and Canada, managing strategic relationships, business development, and consulting with internal and external stakeholders on healthcare reform, industry trends, strategic planning, and improving profitability and clinical quality. Kate also worked at athenaHealth, where she supported implementations and consulting on its practice management system. She presents frequently at national conferences and has been quoted in news outlets on healthcare reform, wearables, cloud-based technologies, big data, and digital experience.

Education

Kate holds a bachelor's degree in English from Simmons College.

Kate McCarthy's Research

Most RecentMost Popular
  • For CIO Professionals

    REPORT: Predictions 2018: Digital Will Disrupt Siloed Healthcare Ecosystems

    Cloud, AI, And IoT Integrations Will Improve CX And Accelerate Digital Transformation

    November 10, 2017Kate McCarthy, Alex Kramer

    2018 will bring US healthcare payers, providers, and pharmaceutical and life sciences organizations continued regulatory uncertainty and increasing consumer demands — which means healthcare digital strategists need to accelerate their companies' transformations. In this report, Forrester predicts what patients will want and how successful firms will use enterprise health clouds (EHCs) and robots of all sorts — from artificial intelligence to chatbots to robotic process automation (RPA) — to deliver it.

  • For Customer Experience Professionals

    REPORT: The US Health Insurance Customer Experience Index, 2017

    How US Health Insurance Brands Earn Loyalty With The Quality Of Their Experience

    September 27, 2017 Faith Adams, Kate McCarthy, Dylan Czarnecki

    How well do leading health insurance brands earn loyalty with the quality of their customer experience (CX)? This year, we reveal the complete rankings of 17 health insurance brands that were analyzed as part of the US CX Index. We also unveil surprising trends in CX quality and the role that emotion plays in CX. Customer experience professionals can use this report to inform their ongoing improvement efforts.

  • For CIO Professionals

    REPORT: Four Technology Priorities For US Healthcare Providers

    Providers Must Close Gaps In Customer Insight And Engagement

    August 14, 2017Kate McCarthy

    Regulatory upheaval is ongoing, but it does not change the imperative for providers to deliver on their promise to improve the cost/quality paradigm as they shift to value-based care. As business technologies evolve, healthcare provider CIOs must work with their payer partners to close critical insights gaps that their electronic health records (EHRs) leave exposed and deliver better, lower-cost, insights-driven care. Forrester reviews and revises this report periodically for continued relevance and accuracy.

  • For CIO Professionals

    REPORT: The Forrester Wave™: Enterprise Health Clouds, Q3 2017

    Developer-Friendly Platforms Lead The Way With Insights-Driven Offerings

    July 26, 2017Kate McCarthy, Michael Facemire, Alex Kramer

    In our 37-criteria evaluation of enterprise health cloud providers, we identified the 10 most significant ones — ClearDATA, CloudMine, IBM, Kinvey, Medable, Microsoft, MphRx, NTT DATA, Salesforce, and SAS — and researched, analyzed, and scored them. This report shows how each provider measures up and helps healthcare CIOs make the right choice.

  • For CIO Professionals

    REPORT: Vendor Landscape: Wellness Platforms For Customer Engagement And Loyalty

    Wellness Platforms Offer Payers And Providers An Opportunity To Deepen Customer Engagement

    July 10, 2017Kate McCarthy, Alex Kramer

    For years, employers have used wellness applications to decrease employee healthcare spending. As health insurance delivered via B2C grows, these platforms have become useful tools for payers and providers as well. Some wellness tools have adapted to meet their needs by integrating customer activity data with systems of record to develop deeper customer understanding. This report will examine the range of wellness tools and platforms and explain the key features that CIOs should build in their platforms.

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Webinar: Predictions 2018: Digital Will Disrupt Siloed Healthcare Ecosystems

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