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Katy   Tynan

Katy Tynan

Principal Analyst

Katy works at the intersection of people and technology. With a strong focus on leadership and organizational development, Katy supports CIOs, CMOs, and chief human resources officers in their work to optimize customer experience through a highly engaged, inclusive workforce. 

The author of numerous books and publications, Katy has deep expertise in the practice of leadership at all levels of the organization. Her most recent book, How Did I Not See This Coming? A New Manager’s Guide to Avoiding Total Disaster, was published by ATD Press in 2016. Katy helps Forrester clients build a science-based approach to delivering industry-leading employee experience.

Previous Work Experience

Katy has been consulting with leading organizations across a variety of industries for over a decade. Her expertise on leadership, inclusion, and culture has been featured in industry publications and events, including the Association for Talent Development (ATD), the Society for Human Resource Management (SHRM), Harvard Business Review, and others. 

Working with organizations from startups to the Fortune 500, Katy has provided guidance and expertise to companies across a variety of industries, with a particular focus on high-tech, biotech, financial services, and education.

Education

Katy holds a BA in psychology from the University of Massachusetts at Amherst and is currently pursuing an MA in leadership and organizational communication at Northeastern University.

Katy Tynan

Principal Analyst

Katy works at the intersection of people and technology. With a strong focus on leadership and organizational development, Katy supports CIOs, CMOs, and chief human resources officers in their work to optimize customer experience through a highly engaged, inclusive workforce. 

The author of numerous books and publications, Katy has deep expertise in the practice of leadership at all levels of the organization. Her most recent book, How Did I Not See This Coming? A New Manager’s Guide to Avoiding Total Disaster, was published by ATD Press in 2016. Katy helps Forrester clients build a science-based approach to delivering industry-leading employee experience.

Previous Work Experience

Katy has been consulting with leading organizations across a variety of industries for over a decade. Her expertise on leadership, inclusion, and culture has been featured in industry publications and events, including the Association for Talent Development (ATD), the Society for Human Resource Management (SHRM), Harvard Business Review, and others. 

Working with organizations from startups to the Fortune 500, Katy has provided guidance and expertise to companies across a variety of industries, with a particular focus on high-tech, biotech, financial services, and education.

Education

Katy holds a BA in psychology from the University of Massachusetts at Amherst and is currently pursuing an MA in leadership and organizational communication at Northeastern University.

Katy Tynan's Research

Most RecentMost Popular
  • For CMO Professionals

    REPORT: The Business Of Belonging

    How Equity For Employees Drives Equity For Your Brand

    September 16, 2020Katy Tynan

    As issues of gender equality, racial justice, and discrimination across the diversity spectrum hit the headlines, organizations are struggling to respond to customers, employees, and other stakeholders. Those with mature inclusion and diversity practices and clear values have an advantage; those without are left to reactive, disconnected responses or no response at all. This report shows senior leaders how attracting, retaining, and inspiring a diverse workforce is both a competitive advantage and table stakes for values-based consumers and employees.

  • For CMO Professionals

    REPORT: PEAK Coaching: Level Up Your Leaders To Drive Performance

    Processes: The Employee Experience Playbook

    June 29, 2020Katy Tynan

    Coaching isn't a new concept in the realm of leadership practice. Yet few organizations have invested in developing managers at all levels to become coaches who can systematically support and drive their team members' growth. Leading organizations, particularly those that have adopted a servant leadership approach, see the value that coaching brings to attracting and retaining staff and enabling high performance. Learn to help PEAK humans thrive by eliminating passive management practices and fostering a strong coaching mindset in leaders at all levels.

  • For CMO Professionals

    REPORT: The CEO's Guide To The Future Of Work

    Build The Adaptive Workforce That Succeeds, Despite Changes To How Work Gets Done

    June 8, 2020 James McQuivey, PhD, J. P. Gownder, David Johnson, Mark Brandau, Katy Tynan

    Most pronouncements about the future of work miss the mark because they fail to account for what executives like you can see clearly in the here and now: how the shocks already reverberating through your ecosystem of work will drive, shape, and shake your current workforce vision, strategy, and execution. While there is no one-size-fits-all solution, there are specific tools you can make better use of, starting today. Read this report to assess your vulnerabilities and your opportunities to determine the steps you can take to manage them.

  • For CMO Professionals

    REPORT: PEAK Leadership Powers Great EX

    Engage The Adaptive Workforce With EX-Centered Leadership

    May 22, 2020Katy Tynan

    CEOs recognize that great leaders drive great business results. Yet leadership development programs remain underfunded and disconnected from organizational values and goals. Talent acquisition teams work hard to source great people, but when high performers land on dysfunctional teams with unskilled managers, they become disengaged or leave the company. It's not enough to bring in PEAK talent: You must support your leaders to ensure those great people have the tools and support they need to do their best work.

View all of Katy Tynan's Research