For Customer Experience Professionals

Key Takeaways From Forrester's 2013 Customer Experience Forum: Engage Employees

    Why Read This Report

    At Forrester's Forum For Customer Experience Professionals East, speakers presented best practices and case studies detailing how to boost customer experience to the next level. While they shared many best practices, industry keynote speakers reiterated a common theme: To differentiate, leaders must harness the power of their employees and diffuse their customer experience strategies throughout the organization.

    US $499
    Add To Cart
    Become A Client

    Get objective, pragmatic guidance that helps you make tough decisions and succeed in a complex world. Contact us to learn more.

    Already A Client?
    Log in to read this document.