Knowledge Management

Knowledge management is codifying the knowledge that your company creates and disseminating it to people who need it, when they need it.

Latest Research

  • For Customer Experience Professionals

    REPORT: How To Spur Collaboration Across Your Customer Experience Ecosystem

    April 11, 2016 TJ Keitt

    Customer experience (CX) ecosystems thrive on information-fueled collaborations. But the volume of data and the number of people involved in these interactions create barriers to effective collaboration. This report discusses how CX professionals can shape collaboration technology strategies that will remove these barriers, helping create better customer experiences.

  • For Application Development & Delivery Professionals

    REPORT: The Forrester Wave™: Big Data Search And Knowledge Discovery Solutions, Q3 2015

    Data-Driven Business Imperatives Make Search More Critical Than Ever Before

    September 24, 2015 Mike Gualtieri, Rowan Curran

    Welcome to modern enterprise search. These solutions have evolved well beyond simple keyword search to provide contextual searches that provide more relevant results and valuable knowledge that can stand alone or be embedded in applications. If you haven't looked at enterprise search technology in a while, it's time to give it another look. In Forrester's 31-criteria evaluation, we identified nine big data search and knowledge discovery solutions providers — Attivio, Coveo Solutions, Google, HP, IBM, Lexmark International, Lucidworks, Mindbreeze, and Sinequa — and researched, analyzed, and scored their current market offerings. This report details our findings about how well each vendor fulfills our criteria and where they stand in relation to each other to help application development and delivery (AD&D) professionals select the right solution to grace their enterprise with the power of knowledge on demand.

  • For Application Development & Delivery Professionals

    REPORT: Vendor Landscape: Enterprise Search And Knowledge Discovery

    September 24, 2015Rowan Curran

    Enterprise search has long been hamstrung by complex implementations, onerous maintenance, and less-than-spectacular search experiences for users. But the enterprise search and knowledge discovery market is changing as vendors take advantage of new data-related innovation, such as advanced analytics and visualization, machine learning, and big data, and apply new capabilities to their enterprise search solutions. Cutting-edge search experience opens up a new world to search managers, application developers, and end users. This report examines the vendor landscape and capabilities of enterprise search solutions to help application development and delivery (AD&D) professionals understand their options to develop new, superior search-applications, search-experiences, and search-driven business processes.

  • For CIO Professionals

    REPORT: Resolving The Collaboration Paradox

    Employee Collaboration Platforms Receive An Injection Of Automation

    June 26, 2015 Nigel Fenwick

    The success of any collaboration platform depends, in part, on the ability of the system to enable employees with a problem to connect with employees who can solve that specific problem. But so far, collaboration platforms have struggled to deliver on expectations because they exist inside a collaboration paradox — employees typically need to invest their own time to gain the benefit of the tool, but they are reluctant to invest the time without an immediate benefit. Some firms are starting to use machine learning to break free from this collaboration paradox. This report highlights five vendors that are making strides in the right direction and provides CIOs with insights into various approaches to solving the collaboration paradox.

  • For B2B Marketing Professionals

    REPORT: How Customer Activation Better Wins And Serves Business Buyers

    January 2, 2015 Laura Ramos, Rob Koplowitz

    Customer-activated enterprises are firms that turn every customer interaction into new ways to differentiate experiences, deliver value, and capture value. Since marketing benefits the most when firms close the gap between servicing the customer cost-effectively and truly creating an engaging experience, CMOs need to set the tone for this transformation by infusing customer insights and the desire to delight buyers into every activity. This report shows what CMOs need to do to foster strategy and investment that help appropriately unite the brand with employee-led customer experiences, activate relationships that build loyalty and advocacy, and help peers understand how their responsible participation in these interactions builds value for the firm.

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