Knowledge Management

Knowledge management is codifying the knowledge that your company creates and disseminating it to people who need it, when they need it.

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35 results in Reports

  • Knowledge Management
  • For CIO Professionals

    Report:Resolving The Collaboration Paradox

    Employee Collaboration Platforms Receive An Injection Of Automation

    The success of any collaboration platform depends, in part, on the ability of the system to enable employees with a problem to connect with employees who can solve that specific problem. But so far,...

    • Downloads: 183
  • For B2B Marketing Professionals

    Report:How Customer Activation Better Wins And Serves Business Buyers

    Customer-activated enterprises are firms that turn every customer interaction into new ways to differentiate experiences, deliver value, and capture value. Since marketing benefits the most when...

    • Downloads: 140
  • For CIO Professionals

    Report:Brief: Analytics Separates Signal From Noise On Enterprise Social

    The benefits of enterprise social software are becoming clearer, highlighting new challenges and opportunities. Designed to help workers create and access content and expertise more effectively...

    • Downloads: 216
  • For Application Development & Delivery Professionals

    Report:Informal Learning Dominates Corporate And Customer Learning Approaches

    Informal learning — as an individual activity and as an activity in a social setting — is experiencing tremendous growth. This interest is due to three factors: Millennials in the...

    • Downloads: 395
  • For CIO Professionals

    Report:Smart Computing Connects CIOs With The Business

    Sensors, Machine-To-Machine, Analytics, And Collaboration Help CIOs Solve Business Problems

    It is no surprise that CIOs have shown keen interest in cloud computing, since its variations can help reduce IT's capital and operating costs and speed up delivery of projects. But many CIOs are...

    • Downloads: 912
  • For Infrastructure & Operations Professionals

    Report:Develop Your Road Map For Service Management And Automation Processes

    This report outlines Forrester's solution to help IT infrastructure and operations (I&O) leaders develop their road map of service management and automation processes (SMA) using Forrester's...

    • Downloads: 1994
  • For Application Development & Delivery Professionals

    Report:Case Study: Symantec Uses Relevant Knowledge Content To Better Serve Customers

    Symantec, a provider of security, management, backup and recovery, data availability, and data loss prevention products, was considering novel ways to make relevant content available to its technical...

    • Downloads: 352
  • For Application Development & Delivery Professionals

    Report:Case Study: VMware Uses Knowledge Management To Empower Its Customers With Relevant Content

    VMware, a provider of virtualization and cloud infrastructure solutions, needed a way to broaden the reach of its customer service web self-service site so that it could offer proactive as well as...

    • Downloads: 512
  • For Application Development & Delivery Professionals

    Report:Best Practices: Knowledge Management For Customer Service

    Use Knowledge To Power Personalized Customer Experiences

    Customer service managers agree that the right knowledge, delivered at the right time in the service resolution process, is critical to a successful interaction. But they struggle to tame the volume...

    • Downloads: 1560
  • For Application Development & Delivery Professionals

    Report:Case Study: Focus On Users Creates Knowledge Advocates At Woodmen Of The World

    Woodmen of the World, a fraternal benefit society that provides insurance and investment products, was consolidating the operations of three divisions into one and needed a solid knowledge management...

    • Downloads: 218
  • For Enterprise Architecture Professionals

    Report:A Snapshot Of Today's Content And Collaboration Professional

    Putting senior managers in place to lead content and collaboration initiatives for their organizations is a growing imperative. Our ongoing work with Forrester clients indicates that the skills mix...

    • Downloads: 670
  • For Infrastructure & Operations Professionals

    Report:Knowledge Management Is A Foundation For Good Customer Support

    A Best Practice Introduced To The IT Operations And Service Desk Teams

    As IT organizations deepen their maturity in service management, they progress from a simple ticketing system to an IT Infrastructure Library (ITIL) process-oriented service desk with self-service...

    • Downloads: 1083
  • For CIO Professionals

    Report:CIOs: Is Workforce Planning On Your Agenda?

    Global Workforce Planning Through 2016

    Over the next decade, the global workforce will change dramatically. An aging workforce and a shrinking economically active population will affect how organizations hire staff and source skills both...

    • Downloads: 447
  • For CIO Professionals

    Report:Why Care About The Needs And Attitudes Of US Information Workers?

    US information workers are feeling underappreciated. Forrester's most recent Workforce Technographics® study shows a deep divide between the recognition workers want and what they actually get...

    • Downloads: 431
  • For Security & Risk Professionals

    Report:Supporting Regulatory Requirements: A Growing Concern For Enterprise Buyers

    This data chart, based on data from Forrester's Enterprise And SMB Software Survey, North America And Europe, Q4 2009, highlights the importance of supporting regulatory requirements in software...

    • Downloads: 6
  • For Infrastructure & Operations Professionals

    Report:The Low-Hanging Fruit That Service Operations Teams Should Consider Now

    Some IT organizations are confident that they can weather the storm of our current economic situation. Others believe they can maintain their current staffing level, and some are saying that they can...

    • Downloads: 1546
  • For Application Development & Delivery Professionals

    Report:Global Workforce Planning Through 2016: How Population Shifts Will Affect The Supply Of IT Skills

    The size and composition of the global workforce is changing, and the changes will affect IT professionals and business leaders in diverse ways. Population experts debate generational differences in...

    • Downloads: 884
  • For CIO Professionals

    Report:Email Management And The Law Of Increasing Returns

    Hydrasight notes continued "indifference" among Asia Pacific organizations in relation to the adoption of email management. These solutions have so far been generally considered as having limited...

    • Downloads: 6
  • For CIO Professionals

    Report:Demand Insights: Collaboration Market Healthy Despite Slumping Economy

    Although 2009 is shaping up to be a tough year for technology vendors, the collaboration market is proving to be vibrant. The tough economy is forcing companies to restrict travel while keeping...

    • Downloads: 486
  • For Enterprise Architecture Professionals

    Report:Business Process And Applications Pros Should Embrace Informal Learning Methods

    Continuously building knowledge is critical to improving the quality of your workforce, which is necessary now more than ever. But uncertain economic times mean human resources (HR) professionals...

    • Downloads: 320
  • For CIO Professionals

    Report:Informal Methods Challenge Corporate Learning

    Learning Organizations Must Incorporate Informal Tools Into Their Total Learning Programs

    There is a new employee learning paradigm. The formal course with multiple lessons is still around and will always have a place in the learning hierarchy, but informal learning with "knowledge...

    • Downloads: 741
  • For CIO Professionals

    Report:Knowledge Continuity: The Next Information Workplace Frontier

    The Information Workplace (IW) is moving from a vision to reality. The convergence of portals, collaboration, content management, productivity, and line-of-business applications is gaining momentum...

    • Downloads: 805
  • For CIO Professionals

    Report:Forrester TechRadar™ For I&KM Pros: Enterprise Web 2.0 For Collaboration

    Wikis And Social Networks Are Ready To Deliver High Value To Your Enterprise, Q4 2008

    No longer new, Web 2.0 technologies solve problems that enterprises have today — but most have not yet used these tools to anywhere near their potential. Waiting for tools to mature seems...

    • Downloads: 2048
  • For CIO Professionals

    Report:Tapping The Wisdom Of Experts

    The Practice Of Expert Sourcing Will Organize The Way The World Innovates

    Corporate use of Innovation Networks is rapidly expanding as many fast followers adopt them. The result? Organizations are now managing diversified portfolios of innovation sources that include not...

    • Downloads: 521
  • For Sourcing & Vendor Management Professionals

    Report:Tech Horizons: What The Startup Xobni Teaches Tech Vendors About Innovation

    The Company Scores A Win With A Simple Improvement To Microsoft Outlook

    The San Francisco-based startup company Xobni offers personal computer users a free plug-in to Microsoft Outlook that adds improved functionality and social networking capabilities to the popular...

    • Downloads: 227